[Rt-devel] REST Interface for Creating Ticket?

Mike Melson Mike.Melson at Caringo.com
Sun Nov 30 21:48:07 EST 2008

Hi -
I would like to integrate a customer self-service extranet with RT using 
the REST interface. Customers need to be able to submit a new ticket & 
view their existing tickets.

I'm able to query a user's tickets fine. However, I can't seem to create 
a ticket using the REST interface (yes, I know I can send it via email 
or use CLI ... but I would like to keep this all w/in REST if possible).

Here is the syntax I've tried (along with several variations): 

I get the following response:

RT/3.6.5 200 Ok

# Required: id, Queue

id: ticket/new
Queue: General
Requestor: mmelson
Subject: Cc:
Owner: Status: new
Priority: 0
InitialPriority: 0
FinalPriority: 0
TimeEstimated: 0
Starts: 2008-11-30 22:27:25
Due: 2008-11-30 22:27:25
Any suggestions?

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