[Rt-devel] Why can't you use RTFM when creating a ticket?

Richard Hartmann richih.mailinglist at gmail.com
Mon Sep 8 04:09:33 EDT 2008

On Thu, Sep 4, 2008 at 17:32, Kevin Falcone <falcone at bestpractical.com> wrote:

> Sadly, RTFM_Config.pm has it correct but the docs didn't get updated.
> They've been updated in the repo, but you can find
> /path/to/rt/local/plugins/RT-FM/etc/RTFM_Config.pm and tweak it
> or just copy the config setting (RTFM_TicketCreate) to your
> RT_SiteConfig.pm

I changed the setting in RT_SiteConfig.pm (less places to look at),
and after $RTFM_Create -> $RTFM_TicketCreate, it works, thanks :)

> It isn't in the web interface because that tends to be for user-specific
> settings.  This didn't strike me as that kind of config option.

Agreed, it is probably better to keep that stuff in config files. I just
included it as I poked around where the solution might hide.

Thanks :)

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