[Rt-devel] Ideas about Notify.pm Action

[Jesse Vincent]

I think that rather than making the default Notify.pm action more
complex, I'd recommend using NotifyOtherRecipients or an 'Empty' notify
and putting a custom Cc or Bcc in your template


On Thu  5.Feb'09 at 15:10:19 +0100, Ham MI-ID, Torsten Brumm wrote:
>    Dear RT Developers,
> 
>    since a long time i have several requests from my users to have a better
>    handling of AdminCC and CC on queue and ticket level. By default the
>    internal RT Action Notify allows you only to mail to all CC's or AdminCC's
>    but not to devide them into Queue AdminCc's/Cc's or Ticket Admin.
> 
>    I had a look into the Notify.pm and got the idea to do the following:
> 
>    Add to the exsisting "Rules" some like this:
> 
>        if ( $arg =~ /\bQueueCc\b/ ) {
> 
>            #If we have a To, make the Ccs, Ccs, otherwise, promote them to To
>            if (@To) {
>                push ( @Cc, $ticket->QueueObj->Cc->MemberEmailAddresses  );
>            }
>            else {
>                push ( @To, $ticket->QueueObj->Cc->MemberEmailAddresses  );
>            }
>        }
> 
>        if ( $arg =~ /\bTicketCc\b/ ) {
> 
>            #If we have a To, make the Ccs, Ccs, otherwise, promote them to To
>            if (@To) {
>                push ( @Cc, $ticket->Cc->MemberEmailAddresses );
>            }
>            else {
>                push ( @Cc, $ticket->Cc->MemberEmailAddresses  );
>            }
>        }
> 
>        if ( $arg =~ /\bQueueAdminCc\b/ ) {
>            push ( @Bcc, $ticket->QueueObj->AdminCc->MemberEmailAddresses  );
>        }
> 
>     if ( $arg =~ /\bTicketAdminCc\b/ ) {
>            push ( @Bcc, $ticket->AdminCc->MemberEmailAddresses  );
>        }
> 
>    and also add some scripActions to RT DB like this:
> 
>    INSERT Into ScripActions(
>      Name, Description, ExecModule, Argument, Creator, Created,
>    LastUpdatedBy, LastUpdated
>    ) VALUES (
>      'Notify TicketCcs', 'Sends mail to the Ticket Ccs', 'Notify',
>    'TicketCc', 1, NOW(), 1, NOW()
>    );
> 
>    INSERT Into ScripActions(
>      Name, Description, ExecModule, Argument, Creator, Created,
>    LastUpdatedBy, LastUpdated
>    ) VALUES (
>      'Notify QueueCcs', 'Sends mail to the Queue Ccs', 'Notify', 'QueueCc',
>    1, NOW(), 1, NOW()
>    );
> 
>    INSERT Into ScripActions(
>      Name, Description, ExecModule, Argument, Creator, Created,
>    LastUpdatedBy, LastUpdated
>    ) VALUES (
>      'Notify QueueAdminCc', 'Sends mail to the Queue AdminCcs', 'Notify',
>    'QueueAdminCc', 1, NOW(), 1, NOW()
>    );
> 
>    INSERT Into ScripActions(
>      Name, Description, ExecModule, Argument, Creator, Created,
>    LastUpdatedBy, LastUpdated
>    ) VALUES (
>      'Notify TicketAdminCcs', 'Sends mail to the Ticket Admin Ccs', 'Notify',
>    'TicketAdminCc', 1, NOW(), 1, NOW()
>    );
> 
>    INSERT Into ScripActions(
>      Name, Description, ExecModule, Argument, Creator, Created,
>    LastUpdatedBy, LastUpdated
>    ) VALUES (
>      'Notify QueueAdminCc and QueueCc', 'Sends mail to the Queue Admin Ccs
>    and Queue Ccs', 'Notify', 'QueueAdminCc,QueueCc', 1, NOW(), 1, NOW()
>    );
> 
>    Does it from your point of view to use this instead of the global "Mail
>    All" Scrips? I've tried it out and it works great so far, now problems....
> 
>    This also means to replace or rebuild some global scrips and you can
>    easily define the mailing....much esier than scrip them all by hand.
> 
>    Any Ideas or comments?
> 
>    Torsten
> 
>    Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann
>    (Vors.), Uwe Bielang (Stellv.), Dirk Blesius (Stellv.), Bruno Mang, Alfred
>    Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens
>    Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928,
>    USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel
>    A.G., Sitz: Contern/Luxemburg, Geschaeftsfuehrender Verwaltungsrat:
>    Klaus-Michael Kuehne

> _______________________________________________
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