[Rt-devel] User defined Condition: Autoclose

Asif Iqbal vadud3 at gmail.com
Thu Feb 12 13:17:26 EST 2009

How do I define a condition where requestor address is 'user at example'
com? I will use this condition to close a ticket

In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see
something like this

$self->TicketObj->status eq 'deleted';


my $email = $self->TicketObj->RequestorAddresses[0]

So can I have a user defined condition like this?

$self->TicketObj->RequestorAddresses eq 'user at example.com' ?

Is that a valid syntax ?

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

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