[Rt-devel] spurious error being presented to users

[Jesse Vincent]

On Tue, Jan 13, 2009 at 04:13:29PM -0000, Olly Stephens wrote:
> On our production system, we are occasionally getting the following
> error presented to users on the web page:

What version of RT are you folks running?

> 
> Can't use string ("RT::User") as a HASH ref while "strict refs" in use
> at /opt/perl/lib/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line 389.
> 
> It appears to be sporadic, perhaps load related.  It typically happens
> when someone replies to a ticket (so in Ticket/Update.html) but not
> always. I can't - of course - reproduce it in our dev/test environment.
> 
> Does anyone know
> 
> a) What might be causing it (I know what the error means from a Perl
> POV, I just don't know why it is happening occasionally; perhaps it's
> caused by an RT::User object that isn't being properly checked for
> initialisation before being used?)
> b) Why it's being dumped to the screen instead of the log (because of
> this, I'm not sure how to catch it to get a stack trace)
> 
> Thanks in advance,
> 
> Olly
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