No subject

Mon Jul 13 21:32:36 EDT 2009

$rtname (scalar) - name of the RT instance, is used in subject of
emails to get/store ID of tickets. See also RenameInstance.

However you've set your $rtname in RT_SiteConfig.pm, that is the magic
string for the subject line.  RT will attach any message whose subject
has the string [$rtname #<ticketnumber>] to ticket <ticketnumber>.

-- 
Eleanor J. (Piglet) Evans, eje at panix.com
Customer Support, (212) 741-4400