[Rt-devel] Altering a new ticket's subject

[Dan Thomson]

As a followup (in case anybody cares) this is the solution I went with
and it worked like a charm.

Thanks!

2009/3/23 Joel Schuweiler <Joel.Schuweiler at schmoozecom.com>:
> I agree, I did this at a previous company, if you want to set the subject
> off of a custom field, this is incredibly easy to do with a Scrip.
>
>
>
> ________________________________
>
> From: rt-devel-bounces at lists.bestpractical.com
> [mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Alexander
> Finger
> Sent: Monday, March 23, 2009 11:36 AM
> To: Dan Thomson; rt-devel at lists.bestpractical.com
> Subject: Re: [Rt-devel] Altering a new ticket's subject
>
>
>
> Sounds like "use a custom field":
>
> While changing the subject seems a good thing to to at the first glance it's
> not really sustainable. At one point you want to be able to sort by the
> information or evaluate the queue. That's what custom fields are made for.
> They are structured, manageable and provide much more logic than any subject
> line ever will :-)
>
> best
> Alex
>
>
> On Mon, Mar 23, 2009 at 5:25 PM, Dan Thomson <thomson.dan at gmail.com> wrote:
>
> I'm basically trying to tag ticket subjects (on creation) with pieces
> of information related to the ticket requester.
>
> So if a ticket comes in from person X (identified by their email
> address), I can tag the subject
> line with a few tidbits of information about them.
>
> 2009/3/23 Jesse Vincent <jesse at bestpractical.com>:
>>
>>
>>
>>
>
>> On Mon 23.Mar'09 at 12:05:46 -0400, Dan Thomson wrote:
>>> It turns out that doesn't solve my problem.
>>>
>>> Since I'm changing the subject line, I need a modified subject value,
>>> but the subject is parsed out of the message before it ever hits the
>>> plugins.
>>
>> What are you actually trying to do?
>>
>
>
> --
>
> Dan Thomson
> _______________________________________________
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>
>



-- 
Dan Thomson