[Rt-devel] LDAP Authentication module does not place users under "Everyone"

[Kevin Falcone]

On Mon, Nov 23, 2009 at 04:24:42PM +0000, n.chrysandreas at albourne.com wrote:
> >With your configuration, users will be placed in the Unprivileged
> >group and the Everyone group.  That is managed by RT, not the module.  
> 
> Yes, this was what I expected too but unfortunately this is not
> happening. It seems that my RT will only place users into the
> Privileged group when I give them the "Let this user be granted
> rights" in the Access Control of the user.

Yes, users will only be Privileged if you check that box or if you set
Set($AutoCreate, {Privileged => 1}) in your config rather than Privileged => 0
which you showed us.

> I tried creating a user manually to verify that the module is not responsible for this problem and indeed you're right.
> When created the user and loged in as him I still do not get the rights that I have defined for Everyone and Unprivileged.
> The only options I have in the left side bar is to view the user's open and closed tickets and create a new one. 
> 
> Any idea what might be causing this problem or were I should start looking?

That is called the SelfService interface, which is where Unprivileged
users are directed when logging in to RT.  You may want to read in the
wiki about the types of users
http://wiki.bestpractical.com/view/SelfService

-kevin
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