[Rt-devel] Creating tickets with non-ascii subject (and/or postgresql)

Bram rtdevel at lists.wizbit.be
Mon Nov 30 09:33:31 EST 2009


Quoting Emmanuel Lacour <elacour at easter-eggs.com>:

> On Mon, Nov 30, 2009 at 03:04:11PM +0100, Bram wrote:
>> When I create a ticket in the Web Interface and the Subject contains a
>> non-ascii character: "a é b" (that is: a + LATIN SMALL LETTER E WITH
>> ACUTE + b) then RT produces the error:
>>
>> 'Ticket could not be created due to an internal error'
>>
>
> I cannot reproduce this with 3.8.6 and postgresql 8.3 here, which
> version are you running, which browser ?
> Are you sure you set HTTP charset to utf-8 in apache?

- using RT 3.8.2
- postgresql 8.3.8
- \l in postgres shows:
   rt3       | postgres | UTF8


I'm certain that the http charset is set to utf-8 (verfied with  
tcpdump), browser is Opera and I'm certain that the browser sends it  
as utf-8 (verified with the output of Devel::Peek)


Best regards,

Bram





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