[Rt-devel] Auto-populating a custom field using a scrip.

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Oct 21 20:17:59 EDT 2009


This is question for rt-users@, but anyway you better start from

On Wed, Oct 21, 2009 at 11:08 PM, jrummel <jrummel at imapp.com> wrote:
> Hello,
> I am using 3.6.5 with MySQL.  I have a custom field called "County" that has
> a list of counties in it.  Based on what county is selected when the ticket
> is created, I want another custom field called "Analyst" to populate with
> the analyst's name that is assigned to that county.  I realize I need to
> make a new scrip with "On Create" as the Condition and a "Blank" template (i
> think), but am not sure what else I need.  Any help would be greatly
> appreciated.
> Thank you!
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Best regards, Ruslan.

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