[Rt-devel] RT Priority logic - going against the grain

[Andy Jewell]

Hi,

Is there any problem with us using priority number which have 1 as HIGHEST setting? I know this is the opposite of how they are explained in the wiki, but our manager wants them to work "the way everyone else works". If we don't want to use automatic changes to priorities, will this have any negative affect?

The notion is that our customers will expect Priority 1 to mean "Top Priority".  "Priority 99" would convey they lowest of the low priority.

Example:
1 - Major
2 - High
3 - Medium
4 - Normal
5 - Low

I'm currently testing out custom fields for this, but it seems clunky, and of course, it's not possible to display them (by default at least) in RT-at-a-glance.

Regards,
Andy D'Arcy Jewell
SysMicro Linux Support

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