[Rt-devel] [rt-users] Ticket web form: Custom Field display configuration

Rémi mirebob at gmail.com
Thu Dec 2 12:18:33 EST 2010

hi all,

I think there is a bug with this feature and the "Category" CF
generated with the script RT/etc/upgrade/split-out-cf-categories ,
I use the script to split out some CFs, and then I cannot move up the
generated "category" CF in Queue -> Ticket Custom Fields , a message
said "cannot move CF, already to the top" but it was not on the top

I see the generated "category" CF has the same SortOrder value as the
"base" CF in the table ObjectCustomFields, changing this value by hand
resolve my problem

ps :I used the script include with RT 3.8.8



2010/11/30 Joanne Keown <Joanne.Keown at coloradogroup.com.au>:
> Thanks Kevin for your pointer - I've found this feature (a bit hidden though, I must say) and this has done the trick.
> Kind regards
> Jo
> Joanne Keown, MBusAdmin(Mgt), PNA
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> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Wednesday, 1 December 2010 12:53 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Ticket web form: Custom Field display configuration
> On Tue, Nov 30, 2010 at 12:14:00PM +0100, Rémi wrote:
>> I just have a look to the background of customfields display,
>> and I can see there is a "SortOrder" field in the tables CustomFields
>> and ObjectCustomFields and it seems that the one in ObjectCustomFields
>> table is really affecting the display order.
>> I can't see where this value can be modified in the RT interface, I
>> test it directly in the database.
> You can change this in Queue -> Ticket Custom Fields
> Changing things in the database is rarely the correct way to fix
> something like this
> -kevin

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