[Rt-devel] Auto-reply

[Roedel, Mark]

There's some custom condition code in the wiki that you can use to trigger an action on ticket creation only if it was created by email.  Have a look at http://wiki.bestpractical.com/view/OnCreateFromEmail


--
Mark Roedel
Webmaster
LeTourneau University


-----Original Message-----
From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Espen Tagestad
Sent: Thursday, March 04, 2010 4:03 AM
To: rt-devel at lists.bestpractical.com
Subject: [Rt-devel] Auto-reply

Hi,

I am trying to set up a rule here, that will only send auto-reply emails
to tickets created via incoming mail routine, while tickets created
manually by the support staff does not trigger an auto-reply.

How can I achieve this? Custom value, with custom rule? We cant have two
support queues.

regards,
Espen