[Rt-devel] RT 3.9.6 now available

Jesse Vincent jesse at bestpractical.com
Mon Nov 22 16:57:50 EST 2010

Thanks very much for the feedback, L.B.  As you guessed, most of the changes you suggest aren't going to happen for 4.0, but the feedback is always useful.


On Mon, Nov 22, 2010 at 02:48:58PM +0100, L B wrote:
> Just a quick feedback on the UI (first impression). This is a mix
> between what I like/don't like/would like to have in RT...
> I enabled aileron theme.
> - The menu dropdowns are IMO too slow. When you want to be efficient
> with RT (like quick click click click click ), you don't like these
> micro-seconds waiting for the menu to appear. Not a big deal, just a
> little bit annoying
> - Lifecycle tickets look really promising.
> - HTML templates for emails :-)
> - I'd love to see something like this to upload files in RT :
> http://valums.com/ajax-upload/ It looks quite easy to include.
> - An option in "Ticket Display" would be nice to show the ticket
> history when replying/commenting a ticket. I've done it as a hack on
> my current RT, and I find this very useful (gmail has this :-) ).
> - The new right management interface is nice. I'd love to see more
> jquery/jquery-ui in RT, I see you use it in this page (or for
> calendars), and it really improve the user experience. Ideas:
>     * jquery-ui draggable for RT at a glance and dashboards (think
> igoogle or netvibes)
>     * jquery-ui tabs for the ticket menu (display/history/etc...)
>     * http://code.google.com/p/jquery-in-place-editor/ to modify
> easily properties of a ticket. For example in the ticket display view,
> instead of going to basic to modify this. I think to the status change
> with something like example 3 there:
> http://jquery-in-place-editor.googlecode.com/svn/trunk/demo/index.html
> . It also avoids the big "save" button at teh end of the page.
>     * Create ticket could bring up the ticket creation page in a
> dialog-ui modal window. This way you are working on a ticket, you are
> thinking to something, you can create a new ticket with this window
> and after the ticket is created, you are still on the ticket you are
> working on. Think also to the "Create" link in the "Links" box on a
> ticket display page for example
>     * Things like "Create user" could be a modal window also popped up
> from the "Select User" page.
>     * Reply/comment with a modal windows and once submit is clicked
> (modal window closed) , update of the history page with the
> comment/reply fading out for example.
> Quick note about installation also: I had test-www-mechanize install
> failing at t/put when doing make fixdeps. This is a known  bug and I
> had to install manually CGI from CPAN, then it worked.
> I know it takes times/effort/money to add some of these features, and
> some of them are very subjective,  just take this as a RT user
> wishlist among others... :-)
> -- 
> L.B.


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