[Rt-devel] proposed change to squelching watchers

Alex Vandiver alexmv at bestpractical.com
Wed Sep 29 01:05:27 EDT 2010

On Wed, 2010-09-29 at 07:45 +0930, Tom Lanyon wrote:
> On 08/09/2010, at 6:58 PM, Loos, Christian wrote:
> > Even with this change I think the function to squelch watchers
> > is often misunderstood by the user.
> > I often get from your users, they thought, check the box (or uncheck in
> > the new version) would be enough to squelch the watcher.
> > 
> > How about this change:
> > If you want to squelch a watcher for the current update, then uncheck the box 
> > is enough. But the watcher will get mail for further updates.
> > If you want to squelch the watcher for all further updates, then you have to
> > uncheck the box and click on "save changes".
> +1 - this constantly confuses our users.

We've chosen to implement a variant of this in RT 3.9; specifically, the
"people" page controls watchers that are squelched durasively, for
multiple updates.  The squelch box on the update page only affects the
current transaction.
 - Alex

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