[Rt-devel] mail header parse order for ticket requestor

Christian Loos cloos at netcologne.de
Mon May 23 04:57:37 EDT 2011

We have an monitoring system that send notifications with
From: monitoring at ...
Reply-To: nobody at ...
so the ticket requestor is nobody. ;-)

If you would have more systems that send mail in this way I thought it 
would be better to use the From instead of the Reply-To header to 
distinguish the different ticket creators.
But the RFC says that a Reply-To header supersedes a From header so you 
are right with the current parse order.


Am 21.05.2011 05:53, schrieb Jesse Vincent:
> On Fri 20.May'11 at 11:43:00 +0200, Loos, Christian wrote:
>> Hi,
>> can anybody tell me why the Reply-To header is parsed
>> before the From header to get the ticket requestor in
>> RT::Interface::Email::ParseSenderAddressFromHead ?
> Because it seems more right to have RT pick up the Reply-To rather than
> the From if they're different.
>> Thanks!
>> Chris

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