[rt-devel] CloneTicket for SelfService

[Kevin Falcone]

On Thu, Jun 28, 2012 at 09:27:02AM -0400, Ajunpreet Singh wrote:
>    is it possible to make CloneTicket work for selfservice? so that would be for all unprivileged
>    users.
>    so something like
>    http://site.com/SelfService/Create.html?Queue=22&CloneTicket=153

It seems like you're trying to add a lot the standard RT
functionality to the SelfService UI.

Have you considered just using the normal RT ui and limiting rights to
ensure users see only what they should?

If you keep going down the road of adding functionality to
SelfService, you're going to find it really hard to upgrade.

-kevin
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