[rt-devel] Customizing user interface

Paul Tomblin ptomblin at xcski.com
Sat Mar 3 11:40:04 EST 2012

What's the best way to make it so that members of a certain group only see
tickets from a certain queue, and can only do certain things to it.  For
instance, if they're "approvers", I want them to see just the description
of the ticket and then just a button to accept and a button to decline,
without any of the other menus and stuff.  Is the best way to do that to
write my own web code, or can it be done with ACLs and custom queries, or
dashboards, or what?

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