[rt-devel] SOAP in request tracker

Emmanuel Lacour elacour at easter-eggs.com
Mon Feb 25 08:37:56 EST 2013

On Fri, Feb 15, 2013 at 03:28:51PM +0000, leila.feriani at bt.com wrote:
> Thank you for your quick response. I need a SOAP interface to make an interconnection between RT and HPSC.
> And HPSC can only communicate with SOAP. 
> So only the REST interface exists. Do you have some documentation about this interface?

I did some custom developpement here to interface RT with HP openview
service desk. Basically, you have to create a component in RT to handle
xml sent by HP and process them. On the other way, you have to make use
of RT scrip, cron or perl service to read RT changes and send them as
xml to HP. Of course you would need some custom fields and configuration
variables to match RT attributes/tickets and HP ones.

With this you will be able to sync ticket creations, custom field
values, ticket status and ticket answers in both way.

Easter-eggs                              Spécialiste GNU/Linux
44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com

More information about the rt-devel mailing list