[rt-devel] SOAP in request tracker

[leila.feriani at bt.com]

Hello,

Does this custom development is available for the community?
I understand this way RT->HPSC
But I do not understand the other way HPSC->RT, how can I add a component in RT ? By scrip too ?

Thanks a lot,

Leïla

-----Message d'origine-----
De : Emmanuel Lacour [mailto:elacour at easter-eggs.com] 
Envoyé : lundi 25 février 2013 14:38
À : Feriani,L,Leila,JBP15 R
Cc : aimass at cc.com.ve; rt-devel at lists.bestpractical.com
Objet : Re: [rt-devel] SOAP in request tracker

On Fri, Feb 15, 2013 at 03:28:51PM +0000, leila.feriani at bt.com wrote:
> Thank you for your quick response. I need a SOAP interface to make an interconnection between RT and HPSC.
> And HPSC can only communicate with SOAP. 
> So only the REST interface exists. Do you have some documentation about this interface?
> 


I did some custom developpement here to interface RT with HP openview service desk. Basically, you have to create a component in RT to handle xml sent by HP and process them. On the other way, you have to make use of RT scrip, cron or perl service to read RT changes and send them as xml to HP. Of course you would need some custom fields and configuration variables to match RT attributes/tickets and HP ones.

With this you will be able to sync ticket creations, custom field values, ticket status and ticket answers in both way.

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