[rt-devel] same description for tow different owner change transactions

Kevin Falcone falcone at bestpractical.com
Thu Apr 10 13:14:58 EDT 2014

On Thu, Apr 10, 2014 at 01:59:35PM +0200, Christian Loos wrote:
> if you change a ticket owner from 'Nobody to Somebody' or from 'Me to
> Somebody', both transactions are shown in the ticket history as 'Given
> to Somebody' (see [1] and [2])
> By looking at the history you can't see if the ticket was previously
> owned by Nobody or by Me.
> One of the txn descriptions should be changed, but I'm not quite sure
> which one.
> My suggestions:
> 1. Nobody->Somebody: 'Owner set to Somebody'
> 2. Me->Somebody: 'Owner changed from Me to Somebody'

I agree that this is confusing.  It's actually confusing in 4.0 too
(at least in my testing I see the same language).

My biggest concern with clarifying this is trying to reuse some
already translated language from elsewhere in RT if we can.
Any thoughts with that in mind?
If I was starting fresh, I might say "Assigned to Somebody" as the
Nobody->Somebody transition, but I'm not convinced that's right.

> [1]
> https://github.com/bestpractical/rt/blob/stable/lib/RT/Transaction.pm#L1123
> [2]
> https://github.com/bestpractical/rt/blob/stable/lib/RT/Transaction.pm#L1135
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