[rt-devel] RT 4.2 Watcher code in both lib/RT/Ticket and lib/RT/Queue? - which should be modified?

Riggle, Kevin kriggle at akamai.com
Fri Sep 12 18:49:36 EDT 2014

Hi Mike,

Both code paths are used, as both Queues and individual Tickets can have Watchers.  So you will need to augment both to add new Watchers if you want them to apply to both Queues and Tickets.  Only Tickets have Requestors, so only Ticket.pm knows about Requestor-type Watchers.

Can you say more about what you're trying to achieve by adding extra Watcher types?  There may be ways to achieve your goals which don't require such invasive surgery.

- Kevin

On Sep 10, 2014, at 9:21 , Mike Lutz wrote:

> Hi!
>  I'm attempting to write a plugin to add some extra watchers in RT 4.2.5.  In searching the codebase I'm finding what appears to be copies of the same watcher code in both lib/RT/Queue.pm and in lib/RT/Ticket.pm. (I'm looking at AddWatcher, DeleteWatcher, IsWatcher, and the 'sub's for the watcher names themselves (Cc, AdminCc, and Requestors (which is only in Ticket.pm??)))
>  Are both of these used? I.E. will I need to augmenting both if I want to add some new watchers system wide?
> Thanks!
> -Mike
> -- 
> RT Training - November 4-5 Los Angeles
> http://bestpractical.com/training

-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 4457 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-devel/attachments/20140912/0173e8dc/attachment.bin>

More information about the rt-devel mailing list