[rt-devel] RT 4.2.7: application/octet-stream

Brian McNally bmcnally at uw.edu
Thu Sep 25 15:35:47 EDT 2014

Hi Alex,

I get this behavior with either:

Set( $MessageBoxRichText, 0);
Set( $PreferRichText, 0);


Set( $MessageBoxRichText, 0);
Set( $PreferRichText, 1);

I'm using Postgres 9.3.5 and DBD::Pg 3.4.1 on RHEL 6.5. To replicate 
simply run `tree /tmp` (for example) and paste the resulting text in to 
a comment on any ticket. You should see the messages I posted in your RT 
logs and the message itself should show up in RT's web UI as:

"Message body not shown because it is not plain text."

Brian McNally

On 09/25/2014 12:07 PM, Alex Vandiver wrote:
> On 09/25/2014 02:43 PM, Brian McNally wrote:
>> I'm running RT 4.2.7 and when I try and update ticket contents with
>> certain text (for example, the output of `tree` on Linux) my message
>> contents don't render in the web interface (or via email) and instead
>> show up as:
> Can you provide exact replication instructions?  Are you using the rich
> text editor?  What database backend, and what version of DBD::Pg /
> DBD::mysql ?
>   - Alex

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