[rt-devel] user rights and custom fields - REST requests

[Hugo Escobar]

On Wed, Jan 21, 2015 at 4:26 PM, Hugo Escobar <hescobar at afslc.com> wrote:

> hi
>
> I hope this is the right place for this post. (no response from rt-users)
>
> We are trying to restrict rights as much as possible for "external" users
> (having access
> to RT via a custom web application sending REST requests.)
>
> Our "external" users are always marked as 'Privileged'
>
> In terms of group rights, this is what we would like to have:
>
> 1. Everyone    -> CreateTicket + ReplyToTicket
> 2. Privileged  -> None (empty)
> 3. Requestors  -> CreateTicket + ReplyToTicket + SeeCustomField +
> ShowTicket + ModifyCustomField + ModifyTicket
>
> However, having Privileged->None(all checkbox empty) seems to be blocking
> access to custom
> fields. It only works if we set Privileged->SeeCustomField +
> ModifyCustomField
>
> It looks like the fact that users are 'Requestor' isn't enough to let them
> read/write custom fields. (Right?)
> Tickets can be created and can be retrieved afterwards, it's only custom
> fields we are having problems with.
>
> Thanks
>
> PS:
> Our RT instances have this basic conf:
> RT 4.2.9, CentOS 6.6, Apache+mod_perl, mysql  Ver 14.14 Distrib 5.6.22,
> for Linux (x86_64)
>

hi,

after giving some thoughts to this post:

if it's a design decision not allowing a requestor to manipulate
(read/write) custom fields unless:
1.- they are explicitly authorized to do so by marking them privileged AND,
2.- giving 'privileged' SeeCF and ModifyCF rights,

isn't it confusing to allow administrators to set SeeCF and ModifyCF to
say, the 'requestor' group if it only depends on #1 and #2?
(changing settings for the 'requestor' group makes absolutely no difference
in terms of rights over CFs)

I apologize for insisting in this question but I could not find anything
specific to this matter in public docs.

Any help will be highly appreciated

-- 
Regards,

Hugo Escobar

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