[rt-devel] simple custom Action gives Mason compiler error

a.smith at ldex.co.uk a.smith at ldex.co.uk
Sat Mar 21 11:05:48 EDT 2015


   this is my first attempt at creating a custom action perl module, its 
very simple all I want it to do is to change the queue of tickets so 
that I can call it from rt-crontool.

The code is as follows:

use strict;
use warnings;
use RT::Queue;
use base qw(RT::Action);

package RT::Action::Test;

my $self;

sub Prepare {
   my $self = shift;

   return 1;

sub Commit {
   my $self = shift;

my $argument = $self->Argument;
     unless ( $argument ) {
         $RT::Logger->error("Argument is mandatory for Test action");
         return 0;

   my ($status, $msg) = $self->TicketObj->SetQueue("$argument");
   if ( not $status ) {
     RT::Logger->error("Could not reassign queue: $msg");

   return 1;


And the error I get when I restart Apache is:

[15029] [Sat Mar 21 14:55:32 2015] [warning]:   (in cleanup) Error 
while loading /usr/local/sbin/rt-server: The 'compiler' parameter 
("HTML::Mason::Compiler::ToObject=HASH(0x814eabdb0)") to 
HTML::Mason::Interp->new() was not a 'HTML::Mason::Compiler' (it is a 

And RT is unavailable until I remove the perl module file and restart 
Apache again. Intrestingly if I copy the perl module to the Action 
directory while RT is up the perl module works, that is I can call it 
from rt-crontool and it moves the tickets as desired.

Software versions are:

OS: FreeBSD 10.1
RT: 4.2.10
Perl: 5.18.4

As mentioned I'm a noob, any help much appreciated,

thanks, Andy.

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