[rt-devel] API call to get "Created" value of history replies of all tickets

[Alex Vandiver]

On Fri, 29 Jul 2016 13:42:37 +0100
Andrii Iudin <andrii at ebi.ac.uk> wrote:
> Please could you tell if "Told" is updated only when the reply is sent 
> from an RT user? Is it possible to set it up to be updated even for 
> replies from external sources, e.g. when the requestor sends the reply?

"Told" is updated on correspondence which is not from a requestor, when
at least one requestor isn't squelched.  Note that this means it is
updated even if no Notify scripts send email.

If you want some other formulation, you can use a scrip to call
->SetTold().

 - Alex