[rt-users] mail reminder

Michael Brader mbrader at aurema.com
Mon Apr 17 00:15:18 EDT 2000

Tobias Brox <tobiasb at tobiasb.funcom.com> writes:

> > is there a mail trigger for tickets, which are over the due time? I want
> > to remind the owner of the ticket. Can't find anything in the docu.
> Somebody wrote an alarm/report script sometime for 1.0, can't remember who
> or where it is...anybody?

'twas me and it's an alarm rather than a report script. It checks for
due dates but you can configure it up to also report on requests which
have not been changed in a long time. You'll need to mess around with
the variables near the top to get it working at your site. It should
work with 1.0.



Michael Brader
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:mbrader at aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174

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