[rt-users] mail reminder

[Michael Brader]

Tobias Brox <tobiasb at tobiasb.funcom.com> writes:

> > is there a mail trigger for tickets, which are over the due time? I want
> > to remind the owner of the ticket. Can't find anything in the docu.
> 
> Somebody wrote an alarm/report script sometime for 1.0, can't remember who
> or where it is...anybody?

'twas me and it's an alarm rather than a report script. It checks for
due dates but you can configure it up to also report on requests which
have not been changed in a long time. You'll need to mess around with
the variables near the top to get it working at your site. It should
work with 1.0.

http://www.healey.com.au/~mbrader/src/rt-report.gz

Enjoy,

-- 
Michael Brader
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:mbrader at aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174