[rt-users] Template Problems

[Jesse]

if you su to rt, can you cat the templates by
specifying their full path?
ie cd /
cat /path/to/rt/etc/templates/queues/helpdesk/correspondence ?


On Tue, Apr 18, 2000 at 08:26:47AM -0700, Stephen J. Lawrence Jr. wrote:
> They are set to root:root 555
> 
> Jesse wrote:
> 
> > You should not have needed to copy those templates in by hand. RT
> > should have done that automatically. are you sure that permissions allow
> > the RT user to read those templates?
> >
> > On Tue, Apr 18, 2000 at 08:13:15AM -0700, Stephen J. Lawrence Jr. wrote:
> > > Hello, I am receiving the following message when a ticket is created:
> > >
> > >
> > > The specified template is missing or inaccessable.
> > >  (/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
> > >  However, the custom content which was supposed to fill the template was:
> > >
> > >
> > > -------------------------------------------- Managed by Request Tracker
> > >
> > > I have copied each of the generic_templates into
> > > /usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
> > > working, and the comments/replies/gives do not come with the email response,
> > > just the error message.
> > >
> > > --
> > > Thanks,
> > >
> > > Stephen Lawrence
> > > -Support Technician & Webmaster
> > > -Examen, Inc.
> > > -stephenl at examen.com
> > > -916-921-4300 ext. 703
> > >
> > >
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com
> > pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > --------------------------------------------------------------
> > <lamont> I'm reasonably sure that at least two of the electric blue kangeroos
> >          I saw were real.
> 
> --
> Thanks,
> 
> Stephen Lawrence
> -Support Technician & Webmaster
> -Examen, Inc.
> -stephenl at examen.com
> -916-921-4300 ext. 703
> 
> 
> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
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Emacs is a pretty good operating system, but Unix has a better editor.