[rt-users] Double spacing on response mails

[Stephen J. Lawrence Jr.]

One thing I have noticed is that when you create a ticket, the text area for the
"description" starts you off 1 line down from the top. Not sure if this is part if
your problem or not.

Feargal Reilly wrote:

> Reached ticket number 1000 recently... :)
>
> Here's my problem though:
>
> I've a html form which sends a request to RT upon submission.
> The RT owner then reviews the request, and uses the comment function, for
> that ticket, to forward the mail to a third party. The mail is a template which
> the third party uses to work from.
>
> The third party has been complaining that the templates are double spaced.
> I've looked at the transaction files, and discovered a discrepancy.
>
> The original request content is perfectly formatted, with no double spacing.
> The comment content however, has a ^M at the end of each line.
> I'm thinking that the following is happening:
>  - When one clicks comment, the original comment is displayed in a textarea.
>  - Once submit is clicked, a ^M is added to each line by the browser, before
> being processed by RT.
>  -  Then, when the third party reads it, presumably on Windoze, the double
> spacing appears.
>
> Does this sound plausible? Or is RT/sendmail adding the ^M?
>
> If it is the browser, any suggestions for a fix? Create my own "Send so Windoze
> readers are happy" button to go alongside the comment & reply ones?
>
> -Feargal
>
> Feargal Reilly,
> Systems Administrator,
> The CIA.
> Phone: +353-86-8157621
>
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--
Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl at examen.com
-916-921-4300 ext. 703