[rt-users] create request via rt-mailgate

[Jim Clark]

I've been going around in circles with this - but it is probably
something quite simple.

I am unable to create requests using the mail interface, unless I
configure the queue to accept create requests from non-members.
The users appear to be members of the queue, so I am not sure
what is wrong.

example reply from rt: ---------------------------------


Subject: 
        [RequestTracker #0] (_rt_system) RT Error: test 66
   Date: 
        Wed, 9 Aug 2000 16:07:14 +1000 (EST)
   From: 
        Jim Clark via RT <rt at outbak.sop.dec.com>
     To: 
        clarkj at auss.sop.dec.com




There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue

Your message is reproduced below:

test 66
-- 
Cheers,
Jim.


--- Headers Follow ---

>From clarkj at auss.sop.dec.com  Wed Aug  9 16:07:12 2000
Return-Path: <clarkj at auss.sop.dec.com>
Delivered-To: rt-pms35 at outbak.sop.dec.com
Received: from lamhra.SOP.DEC.COM (lamhra.sop.dec.com [16.172.80.43])
        by outbak.sop.dec.com (Postfix) with SMTP id 7C0991F0DD
        for <rt-pms35 at outbak.sop.dec.com>; Wed,  9 Aug 2000 16:07:12 +1000 (EST)
Received: by lamhra.sop.dec.com (UCX V4.2-21, OpenVMS V6.2 Alpha);
        Wed, 9 Aug 2000 16:07:04 +1000
Sender: jim at outbak.sop.dec.com
Message-ID: <3990F50B.64C1004B at auss.sop.dec.com>
Date: Wed, 09 Aug 2000 16:07:07 +1000
From: Jim Clark <clarkj at auss.sop.dec.com>
X-Mailer: Mozilla 4.73 [en] (X11; I; Linux 2.2.15-4mdk i586)
X-Accept-Language: en
MIME-Version: 1.0
To: rt-pms35 at outbak.sop.dec.com
Subject: test 66
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit



-------------------------------------------- Managed by Request Tracker


both 'clarkj' and 'jim' are members of the queue pms_V3_5, and have
manipulate authority.


the mail alias has been set as:
rt-pms35:        |"/opt/rt/bin/rt-mailgate pms_V3_5 correspond"


                                                                                

Thanks,
Jim.