[rt-users] create request via rt-mailgate

[Jesse]

Pretty simple: RT's mail gateway does not trust your email return address
as proof that you are who you say you are.  Your choices are to
allow non-members to create requests, look at the %rt user and %rt pass 
commands for the mail gateway (I don't remember if they'll actually work for 
this) or use a different create mechanism.

	-j


On Wed, Aug 09, 2000 at 04:13:42PM +1000, Jim Clark wrote:
> 
> I've been going around in circles with this - but it is probably
> something quite simple.
> 
> I am unable to create requests using the mail interface, unless I
> configure the queue to accept create requests from non-members.
> The users appear to be members of the queue, so I am not sure
> what is wrong.
> 
> example reply from rt: ---------------------------------
> 
> 
> Subject: 
>         [RequestTracker #0] (_rt_system) RT Error: test 66
>    Date: 
>         Wed, 9 Aug 2000 16:07:14 +1000 (EST)
>    From: 
>         Jim Clark via RT <rt at outbak.sop.dec.com>
>      To: 
>         clarkj at auss.sop.dec.com
> 
> 
> 
> 
> There has been an error:
> There has been an error with your request:
> You don't have permission to create requests in this queue
> 
> Your message is reproduced below:
> 
> test 66
> -- 
> Cheers,
> Jim.
> 
> 
> --- Headers Follow ---
> 
> >From clarkj at auss.sop.dec.com  Wed Aug  9 16:07:12 2000
> Return-Path: <clarkj at auss.sop.dec.com>
> Delivered-To: rt-pms35 at outbak.sop.dec.com
> Received: from lamhra.SOP.DEC.COM (lamhra.sop.dec.com [16.172.80.43])
>         by outbak.sop.dec.com (Postfix) with SMTP id 7C0991F0DD
>         for <rt-pms35 at outbak.sop.dec.com>; Wed,  9 Aug 2000 16:07:12 +1000 (EST)
> Received: by lamhra.sop.dec.com (UCX V4.2-21, OpenVMS V6.2 Alpha);
>         Wed, 9 Aug 2000 16:07:04 +1000
> Sender: jim at outbak.sop.dec.com
> Message-ID: <3990F50B.64C1004B at auss.sop.dec.com>
> Date: Wed, 09 Aug 2000 16:07:07 +1000
> From: Jim Clark <clarkj at auss.sop.dec.com>
> X-Mailer: Mozilla 4.73 [en] (X11; I; Linux 2.2.15-4mdk i586)
> X-Accept-Language: en
> MIME-Version: 1.0
> To: rt-pms35 at outbak.sop.dec.com
> Subject: test 66
> Content-Type: text/plain; charset=us-ascii
> Content-Transfer-Encoding: 7bit
> 
> 
> 
> -------------------------------------------- Managed by Request Tracker
> 
> 
> both 'clarkj' and 'jim' are members of the queue pms_V3_5, and have
> manipulate authority.
> 
> 
> the mail alias has been set as:
> rt-pms35:        |"/opt/rt/bin/rt-mailgate pms_V3_5 correspond"
> 
> 
>                                                                                 
> 
> Thanks,
> Jim.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.