[rt-users] A question about correspond

[Jesse]

You can only create new tickets by sending mail to a "correspond" alias.



On Mon, Aug 21, 2000 at 09:47:05AM -0700, Eric Goodman wrote:
> At 6:25 PM -0600 8/20/2000, Wozz <wozz+rt at wookie.net> wrote:
> >  > >Well, my understanding is that incoming messages to a comment queue
> >>  >cannot create a new ticket, which doesn't work for us.  Perhaps I'm
> >>  >wrong?  If I am wrong, this would solve my problem.
> >>
> >>  Under my install (1.0.2) I've got comment queues taking new requests.
> >>  I think you are covered here.
> >>
> >
> >How do you hagve them configured?  I just tried on 1.0.4 and its not working.
> >Bounces saying I need a ticket number
> 
> Nothing fancy:
> 
> from /etc/aliases (for the "testing" queue):
>     testing:  "| /usr/local/rt/bin/rt-mailgate testing comment"
> 
> The queues are set with "Allow non-members to create requests", but I 
> doubt that is your problem as you said it worked with correspond 
> queues.
> 
> To be honest, I'm not sure where to look to find a config parameter 
> that would affect this setting -- I don't recall changing anything 
> from the defaults to make this work. I'm cc:ing back to the list in 
> case someone else has more info.
> 
> --- Eric
> 
> 
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