[rt-users] URL within a ticket?

[Greg Trotter]

We're about to deploy RT 1.0.5 for a customer support solution in our 
organization. Sometimes we'll get in requests via voicemail or fax. I've 
been able to have a new ticket generated, with the body of the original 
message including a URL to the message to be listened to or viewed.

The URL shows up as just plain text, and we have to copy and paste it into 
another browser window to get to the file. Is there any way I can have the 
URL display at a link when viewing the ticket?


--
Greg Trotter
greg at ussnomad.org