[rt-users] Notification of new ticket

[Brandon Pulsipher]

I would like this as well.  I'm not looking for every transaction to email
the queue owner or queue group, but at least an email that said there is a
new ticket, and the details should be easy enough to include in there.  If
it's not already done, I could do it, but I'd rather now repeat work.

-Brandon

> -----Original Message-----
> From: Mike Dugas [mailto:mad at phobia.net]
> Sent: Tuesday, December 19, 2000 8:19 AM
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Notification of new ticket
> 
> 
> While we're talking about this - has anyone created something 
> that will
> e-mail a queue owner, or queue group, that a new ticket has 
> arrived in the
> queue?  Including the ticket info would be super, but just a 
> "Hey, theres
> a new ticket in the 'general' queue" would be what I'm after ... 
> 
> Is this going to be a feature of 2.0?
> 
> Thanks!
> 
> On Tue, 19 Dec 2000, Feargal Reilly wrote:
> 
> > Hi,
> > I'm wondering where the best place to add in a script to be 
> executed upon creation of a new ticket.
> > What I want to execute is
> > lynx -dump 
> http://www.example.com/script.html?op=notify&newticket={{newti
> cketnumber}}
> > 
> > i.e., notify another web server what the latest ticket number is.
> > 
> > Where's the best place to put this, obviously I want it as 
> soon after creation of a new ticket as possible.
> > 
> > I'm WAY too busy to scan through it myself at the moment, any ideas?
> > 
> > Thanks,
> > 
> > -Feargal.
> > 
> >     _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
> >    _/       _/   _/    _/  Systems Administrator,
> >   _/       _/   _/_/_/_/   The Communications Interactive Agency.
> >  _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8157621.
> > 
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> > If you can read this, you've scrolled too far.
> > 
> > _______________________________________________
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> > 
> 
> --
> Mike Dugas     					  	
>  mad at phobia.net
> 
> 
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