From drew at planetwe.com  Thu Jun  1 17:34:31 2000
From: drew at planetwe.com (Drew Sanford)
Date: Thu, 1 Jun 2000 16:34:31 -0500
Subject: [rt-users] RT won't update on new emails
Message-ID: <00060116372300.00341@dorado.planetwe.com>

Can anyone tell me what I've got wrong in my config if RT won't update new
emails? fetchmail is pulling the mail down from the mail server,  but the
messages are not being added to the list on the web page. Requests submited on
the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
apache web server. Thanks for any advice.

-- 
Drew Sanford
Systems Administrator
Planetwe.com
Email: drew at planetwe.com




From jesse at fsck.com  Thu Jun  1 17:39:33 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 1 Jun 2000 17:39:33 -0400
Subject: [rt-users] RT won't update on new emails
In-Reply-To: <00060116372300.00341@dorado.planetwe.com>; from drew@planetwe.com on Thu, Jun 01, 2000 at 04:34:31PM -0500
References: <00060116372300.00341@dorado.planetwe.com>
Message-ID: <20000601173933.H24657@pallas.fsck.com>

Have you set up the mail gateway? Can you send us the lines you have in /etc/aliases?

On Thu, Jun 01, 2000 at 04:34:31PM -0500, Drew Sanford wrote:
> Can anyone tell me what I've got wrong in my config if RT won't update new
> emails? fetchmail is pulling the mail down from the mail server,  but the
> messages are not being added to the list on the web page. Requests submited on
> the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
> apache web server. Thanks for any advice.
> 
> -- 
> Drew Sanford
> Systems Administrator
> Planetwe.com
> Email: drew at planetwe.com
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.




From jesse at fsck.com  Thu Jun  1 17:44:36 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 1 Jun 2000 17:44:36 -0400
Subject: [rt-users] RT won't update on new emails
In-Reply-To: <00060116453001.00341@dorado.planetwe.com>; from drew@planetwe.com on Thu, Jun 01, 2000 at 04:43:09PM -0500
References: <00060116372300.00341@dorado.planetwe.com> <20000601173933.H24657@pallas.fsck.com> <00060116453001.00341@dorado.planetwe.com>
Message-ID: <20000601174436.I24657@pallas.fsck.com>

Did you run newaliases after adding that? it should have complained at you.
A correct line would look like: 

rt-core: "|/opt/rt/bin/rt-mailgate rt-core correspond" 

note the :


	jesse
On Thu, Jun 01, 2000 at 04:43:09PM -0500, Drew Sanford wrote:
> In /etc/aliases I have:
> 
> rt	"| /usr/local/rt/bin/rt-mailgate support correspond"
> 
> given that the queue thatt I'm using is support.
> 
> On Thu, 01 Jun 2000, Jesse wrote to me:
> > Have you set up the mail gateway? Can you send us the lines you have in /etc/aliases?
> > 
> > On Thu, Jun 01, 2000 at 04:34:31PM -0500, Drew Sanford wrote:
> > > Can anyone tell me what I've got wrong in my config if RT won't update new
> > > emails? fetchmail is pulling the mail down from the mail server,  but the
> > > messages are not being added to the list on the web page. Requests submited on
> > > the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
> > > apache web server. Thanks for any advice.
> > > 
> > > -- 
> > > Drew Sanford
> > > Systems Administrator
> > > Planetwe.com
> > > Email: drew at planetwe.com
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
> > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > -------------------------------------------------------------
> > <lamont> I'm reasonably sure that at least two of the electric blue kangeroos
> >          I saw were real.
> -- 
> Drew Sanford
> Systems Administrator
> Planetwe.com
> Email: drew at planetwe.com
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
Pelcgb-serrqbz abj!




From clark at desktop.com  Thu Jun  1 19:02:15 2000
From: clark at desktop.com (Clark Shishido)
Date: Thu, 1 Jun 2000 16:02:15 -0700
Subject: [rt-users] RT won't update on new emails
In-Reply-To: <00060116372300.00341@dorado.planetwe.com>
References: <00060116372300.00341@dorado.planetwe.com>
Message-ID: <v04220804b55c9aa80c21@[192.168.1.42]>

At 16:34 -0500 2000.06.01, Drew Sanford wrote:
>Can anyone tell me what I've got wrong in my config if RT won't update new
>emails? fetchmail is pulling the mail down from the mail server,  but the
>messages are not being added to the list on the web page. Requests submited on
>the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
>apache web server. Thanks for any advice.
>

actually, aliases are unnecessary if you're using fechmail. 
(since i'm the one who suggested it go in the FAQ, I'll try and clarify the 
instructions and resubmit.)

what's your fetchmailrc look like? it should send it directly to RT.

Mine begins:

poll mail.desktop.com proto apop
  username rt password somepassword mda "/var/rt/bin/rt-mailgate test correspond"


--clark





From gashalot at gashalot.com  Thu Jun  1 22:41:53 2000
From: gashalot at gashalot.com (Robert Gash)
Date: Thu, 1 Jun 2000 22:41:53 -0400 (EDT)
Subject: [rt-users] Catch Email in event of MySQL failure
Message-ID: <Pine.LNX.4.21.0006012233360.14477-100000@raq.tabernae.com>

We have RT 1.0.2 installed on a system using qmail (and we use stripmime
too).  I have noticed that, in times of MySQL errors, that RT drops
emails.  Our logs show the Email going through to the command, but the
Perl interface simply dumping some stuff back out to STDERR that qmail
dosen't pick up on.  Therefore, when the MySQL database is unreachable,
all Emails to the system are just dropped into the bitbucket since qmail
thinks the command completed successfully.  I spent a while cruising
around the usual places and haven't found any programs already written to
handle this on the public sites anywhere.

My question to the list would be, has anyone else noticed this issue and
perhaps written a script to catch Emails in the event the RT Email gateway
reports fatal errors?  If not I'd be more than happy to hack one together
and post it up on the list somewhere.

It is also a possible feature that RT 2.0 might want to encompass.  If,
for some reason, the DBI/DBD drivers fail to connect or run a required
query, that they dump the message contents to a file somewhere that can be
manually imported into the RT system later by an admin once the DB Error
has been fixed.

-R


-- 
.----------------- PGP Key: `finger gashalot at gashalot.com` -----------------.
| Robert Gash                        |          Work - gashalot at fasturl.net |
| Senior Systems Administrator       |     Personal - gashalot at gashalot.com |
| VenerNet Inc -- www.fasturl.net    |              http://www.gashalot.com |
`---- PGP Key Fprint:  78 5D 64 D2 99 F3 D8 A0  B2 56 DF EF F2 C6 D3 DF ----'





From tobiasb at pallas.eruditorum.org  Fri Jun  2 00:14:14 2000
From: tobiasb at pallas.eruditorum.org (tobiasb at pallas.eruditorum.org)
Date: Fri,  2 Jun 2000 00:14:14 -0400 (EDT)
Subject: [rt-users] Anyone that needs a hand?
Message-ID: <20000602041414.1443130E888@fsck.com>

I always told myself that whatever I would do, I would not settle down
in Oslo - because it's a plain ugly city with all the disadvantages of
beeing in Norway, very few of the advantages.  But wtf, I'll probably
only experience working in the gaming industry once in my life - so
I've survived Oslo for two years now...

Anyway, I am thinking a bit on relocating or doing something
differently ...

... so, if there is anyone out there who might be willing to pay me
for installation/setup/configuration/administration/hacking of RT
and/or doing anything else, please send a mail in my direction.

-- 
Hacker for rent - http://www.fsck.com/~tobiasb/DoYouNeedATobix.html




From rmillis at enel.ucalgary.ca  Fri Jun  2 17:03:32 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Fri, 02 Jun 2000 15:03:32 -0600
Subject: [rt-users] Installing 1.0.2 on Sun
Message-ID: <39382124.EA04CA4@enel.ucalgary.ca>

Ok I'm a rookie, I honestly and openly admit it... Hope ya can help me
or at least point me in the right direction.... :-)

I am trying (still) to install RT 1.0.2 on a Sun (SunOS  5.7
Generic_106541-10 sun4u sparc SUNW,Ultra-1) and I am stuck.

I have Msql-Mysql-modules-1.2209 and the documentation says:

[cut]

First you need to install the DBI module.

[...]

I recommend trying automatic installation via the CPAN module. Try
perl -MCPAN -e shell

install Bundle::DBD::mysql

[cut]

Ok, so I do this and I get:

[cut]
t/akmisc............FAILED test 44
 Failed 1/351 tests, 99.72% okay
t/dbdadmin..........ok
t/mysql.............FAILED test 23
 Failed 1/68 tests, 98.53% okay
t/mysql2............ok
Failed Test  Status Wstat Total Fail  Failed  List of failed
-------------------------------------------------------------------------------

t/akmisc.t                  351    1   0.28%  44
t/mysql.t                    68    1   1.47%  23
1 test skipped.
Failed 2/17 test scripts, 88.24% okay. 2/732 subtests failed, 99.73%
okay.
make[1]: *** [test_dynamic] Error 29
make[1]: Leaving directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
make: *** [test] Error 2
  /usr/local/bin/make test -- NOT OK
Running make install
  make test had returned bad status, won't install without force

Bundle summary: The following items seem to have had installation
problems:
  Unwrapped into directory
/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214
Mysql DBD::mysql

[cut]

Ok so, are the failed tests serious (greek to me) and how do I force
this from the CPAN shell prompt if continuing is ok??

Thanks!!!!

P.S. Have I mentioned I like Linux and RPMs even more now than I
realized. Getting all this stuff going was easy on the RedHat 6.1 i386
platform. I see how people can get sucked into using Windows too...



--
Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/






From jesse at fsck.com  Fri Jun  2 17:26:43 2000
From: jesse at fsck.com (Jesse)
Date: Fri, 2 Jun 2000 17:26:43 -0400
Subject: [rt-users] Installing 1.0.2 on Sun
In-Reply-To: <39382124.EA04CA4@enel.ucalgary.ca>; from rmillis@enel.ucalgary.ca on Fri, Jun 02, 2000 at 03:03:32PM -0600
References: <39382124.EA04CA4@enel.ucalgary.ca>
Message-ID: <20000602172643.H8427@pallas.fsck.com>

perl -MCPAN -e'install DBI' 
first.


Also, do you have mysql installed locally _including_ the headers?

On Fri, Jun 02, 2000 at 03:03:32PM -0600, Randy Millis wrote:
> Ok I'm a rookie, I honestly and openly admit it... Hope ya can help me
> or at least point me in the right direction.... :-)
> 
> I am trying (still) to install RT 1.0.2 on a Sun (SunOS  5.7
> Generic_106541-10 sun4u sparc SUNW,Ultra-1) and I am stuck.
> 
> I have Msql-Mysql-modules-1.2209 and the documentation says:
> 
> [cut]
> 
> First you need to install the DBI module.
> 
> [...]
> 
> I recommend trying automatic installation via the CPAN module. Try
> perl -MCPAN -e shell
> 
> install Bundle::DBD::mysql
> 
> [cut]
> 
> Ok, so I do this and I get:
> 
> [cut]
> t/akmisc............FAILED test 44
>  Failed 1/351 tests, 99.72% okay
> t/dbdadmin..........ok
> t/mysql.............FAILED test 23
>  Failed 1/68 tests, 98.53% okay
> t/mysql2............ok
> Failed Test  Status Wstat Total Fail  Failed  List of failed
> -------------------------------------------------------------------------------
> 
> t/akmisc.t                  351    1   0.28%  44
> t/mysql.t                    68    1   1.47%  23
> 1 test skipped.
> Failed 2/17 test scripts, 88.24% okay. 2/732 subtests failed, 99.73%
> okay.
> make[1]: *** [test_dynamic] Error 29
> make[1]: Leaving directory
> `/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
> make: *** [test] Error 2
>   /usr/local/bin/make test -- NOT OK
> Running make install
>   make test had returned bad status, won't install without force
> 
> Bundle summary: The following items seem to have had installation
> problems:
>   Unwrapped into directory
> /home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214
> Mysql DBD::mysql
> 
> [cut]
> 
> Ok so, are the failed tests serious (greek to me) and how do I force
> this from the CPAN shell prompt if continuing is ok??
> 
> Thanks!!!!
> 
> P.S. Have I mentioned I like Linux and RPMs even more now than I
> realized. Getting all this stuff going was easy on the RedHat 6.1 i386
> platform. I see how people can get sucked into using Windows too...
> 
> 
> 
> --
> Randy Millis
> Programmer Analyst
> Electrical and Computer Engineering
> University of Calgary
> 2500 University Dr. N.W.
> Calgary, Alberta
> Canada T2N 1N4
> Tel: 403-220-4864  Fax: 403-282-6855
> rmillis at enel.ucalgary.ca
> http://www.enel.ucalgary.ca/
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
Pelcgb-serrqbz abj!




From rmillis at enel.ucalgary.ca  Fri Jun  2 17:51:03 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Fri, 02 Jun 2000 15:51:03 -0600
Subject: [rt-users] Installing 1.0.2 on Sun
References: <39382124.EA04CA4@enel.ucalgary.ca> <20000602172643.H8427@pallas.fsck.com>
Message-ID: <39382C47.16098DD6@enel.ucalgary.ca>

Jesse wrote:

> perl -MCPAN -e'install DBI'
> first.

Ok, I did that (looks ok, but I am being verbose to see if my lack of experience has
assisted me in missing something):

[cut]

fsa# perl -MCPAN -e'install DBI'
Going to read /home/fsa/staff/rmillis/.cpan/sources/authors/01mailrc.txt.gz
Going to read /home/fsa/staff/rmillis/.cpan/sources/modules/02packages.details.txt.gz

Scanning cache /home/fsa/staff/rmillis/.cpan/build for sizes

  There's a new CPAN.pm version (v1.54) available!
  You might want to try
    install Bundle::CPAN
    reload cpan
  without quitting the current session. It should be a seamless upgrade
  while we are running...

Going to read /home/fsa/staff/rmillis/.cpan/sources/modules/03modlist.data.gz
DBI is up to date.
Stime = 0.0  Utime = 10.0  RTime = 0:15  Memory = 0 Kb

[cut]

[cut]

cpan> install Bundle::DBD::mysql

[...]

Failed Test  Status Wstat Total Fail  Failed  List of failed
-------------------------------------------------------------------------------
t/akmisc.t                  351    1   0.28%  44
t/mysql.t                    68    1   1.47%  23
1 test skipped.
Failed 2/17 test scripts, 88.24% okay. 2/732 subtests failed, 99.73% okay.
make[1]: *** [test_dynamic] Error 29
make[1]: Leaving directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
make: *** [test] Error 2
  /usr/local/bin/make test -- NOT OK
Running make install
  make test had returned bad status, won't install without force

Bundle summary: The following items seem to have had installation problems:
  Unwrapped into directory
/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214
Mysql DBD::mysql
[cut]


>
>
> Also, do you have mysql installed locally _including_ the headers?

I did a source install and followed the instructions to the best of my ability.
safe_mysqld is running and I can connect to the test database as root. How do I
check?;-)






From mike at westphila.net  Fri Jun  2 17:58:36 2000
From: mike at westphila.net (Michael)
Date: Fri, 2 Jun 2000 17:58:36 -0400
Subject: [rt-users] Installing 1.0.2 on Sun
In-Reply-To: <39382C47.16098DD6@enel.ucalgary.ca>
References: <39382124.EA04CA4@enel.ucalgary.ca> <20000602172643.H8427@pallas.fsck.com> <39382C47.16098DD6@enel.ucalgary.ca>
Message-ID: <20000602175836.L420@westphila.net>

>>  And so i says to him|her.. 

> Ok, I did that (looks ok, but I am being verbose to see if my lack of experience has
> assisted me in missing something):
> 
> [cut]

[cut]

> [cut]
> 

[cut]

> cpan> install Bundle::DBD::mysql
> 
> [...]
> 
> Failed Test  Status Wstat Total Fail  Failed  List of failed
> -------------------------------------------------------------------------------
> t/akmisc.t                  351    1   0.28%  44
> t/mysql.t                    68    1   1.47%  23

Try this:

	force install Mysql
	install Bundle::CPAN
	reload cpan

=)  

The CPAN module won't install something if the tests fail.
The Mysql module tests try to connect to a 'test' database
with a bunch of funky parameters, which inevitably fails.

I know because i installed the DBI/Mysql modules earlier this
week =)

cheers,



_Michael.


--
Michael Jastremski ..                AIM:rstfinsyn
WORK:liquidation.com 	              ME:westphila.net/mike
PHOTO:opl.megaglobal.net ....        BIZ:megaglobal.net








From jesse at fsck.com  Fri Jun  2 18:00:34 2000
From: jesse at fsck.com (Jesse)
Date: Fri, 2 Jun 2000 18:00:34 -0400
Subject: [rt-users] Installing 1.0.2 on Sun
In-Reply-To: <39382C47.16098DD6@enel.ucalgary.ca>; from rmillis@enel.ucalgary.ca on Fri, Jun 02, 2000 at 03:51:03PM -0600
References: <39382124.EA04CA4@enel.ucalgary.ca> <20000602172643.H8427@pallas.fsck.com> <39382C47.16098DD6@enel.ucalgary.ca>
Message-ID: <20000602180034.J8427@pallas.fsck.com>

Can you paste in the whole interaction with the mysql modules install?
On Fri, Jun 02, 2000 at 03:51:03PM -0600, Randy Millis wrote:
> Jesse wrote:
> 
> > perl -MCPAN -e'install DBI'
> > first.
> 
> Ok, I did that (looks ok, but I am being verbose to see if my lack of experience has
> assisted me in missing something):
> 
> [cut]
> 
> fsa# perl -MCPAN -e'install DBI'
> Going to read /home/fsa/staff/rmillis/.cpan/sources/authors/01mailrc.txt.gz
> Going to read /home/fsa/staff/rmillis/.cpan/sources/modules/02packages.details.txt.gz
> 
> Scanning cache /home/fsa/staff/rmillis/.cpan/build for sizes
> 
>   There's a new CPAN.pm version (v1.54) available!
>   You might want to try
>     install Bundle::CPAN
>     reload cpan
>   without quitting the current session. It should be a seamless upgrade
>   while we are running...
> 
> Going to read /home/fsa/staff/rmillis/.cpan/sources/modules/03modlist.data.gz
> DBI is up to date.
> Stime = 0.0  Utime = 10.0  RTime = 0:15  Memory = 0 Kb
> 
> [cut]
> 
> [cut]
> 
> cpan> install Bundle::DBD::mysql
> 
> [...]
> 
> Failed Test  Status Wstat Total Fail  Failed  List of failed
> -------------------------------------------------------------------------------
> t/akmisc.t                  351    1   0.28%  44
> t/mysql.t                    68    1   1.47%  23
> 1 test skipped.
> Failed 2/17 test scripts, 88.24% okay. 2/732 subtests failed, 99.73% okay.
> make[1]: *** [test_dynamic] Error 29
> make[1]: Leaving directory
> `/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
> make: *** [test] Error 2
>   /usr/local/bin/make test -- NOT OK
> Running make install
>   make test had returned bad status, won't install without force
> 
> Bundle summary: The following items seem to have had installation problems:
>   Unwrapped into directory
> /home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214
> Mysql DBD::mysql
> [cut]
> 
> 
> >
> >
> > Also, do you have mysql installed locally _including_ the headers?
> 
> I did a source install and followed the instructions to the best of my ability.
> safe_mysqld is running and I can connect to the test database as root. How do I
> check?;-)
> 
> 
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]




From hakanson at cse.ogi.edu  Fri Jun  2 18:49:42 2000
From: hakanson at cse.ogi.edu (Marion Hakanson)
Date: Fri, 02 Jun 2000 15:49:42 -0700
Subject: [rt-users] Re: [rt-devel] RT Summit? 6/19 Near Prague?
Message-ID: <200006022249.PAA06224@backbone.cse.ogi.edu>

Jesse & Tobias,

I assume you've already arranged to visit with Jan Okrouhly and/or
Jiri Sitera, at Univ. of West Bohemia in Pilsen.  They paid us a
visit while they were in the US back in April, and we found it very
worthwhile to exchange experiences about using RT in particular, and
about system administration & support in general.  It was very
enjoyable to meet with them, as well, so I encourage you to make
an effort to get together with them.

Regards,

-- 
Marion Hakanson <hakanson at cse.ogi.edu>
CSE Computing Facilities


>
> So,
> 	Tobias and I will both be travelling during the middle of june.
> As luck (and a little bit of planning) would have it, we'll both be 
> near Prague, Cz. on about June 19.  Would anyone be interested in meeting
> us somewhere around there for an afternoon of chatting about where
> RT is, where it's going and maybe just a little bit of beer drinking?
> 
> 
> 	Jesse






From rmillis at enel.ucalgary.ca  Sat Jun  3 02:20:37 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Sat, 03 Jun 2000 00:20:37 -0600
Subject: [rt-users] Installing 1.0.2 on Sun
References: <39382124.EA04CA4@enel.ucalgary.ca> <20000602172643.H8427@pallas.fsck.com> <39382C47.16098DD6@enel.ucalgary.ca> <20000602180034.J8427@pallas.fsck.com>
Message-ID: <3938A3B4.49AA33D2@enel.ucalgary.ca>

Jesse wrote:

> Can you paste in the whole interaction with the mysql modules install?

x Msql-Mysql-modules-1.2214, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/dbd, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/dbd/constants.h, 4685 bytes, 10 tape
blocks
x Msql-Mysql-modules-1.2214/dbd/dbd.xs.in, 8254 bytes, 17 tape blocks
x Msql-Mysql-modules-1.2214/dbd/dbimon.in, 39044 bytes, 77 tape
blocks
x Msql-Mysql-modules-1.2214/dbd/Acknowledgements, 1186 bytes, 3 tape
blocks
x Msql-Mysql-modules-1.2214/dbd/myMsql.h, 4448 bytes, 9 tape blocks
x Msql-Mysql-modules-1.2214/dbd/Changes, 9127 bytes, 18 tape blocks
x Msql-Mysql-modules-1.2214/dbd/bindparam.h, 5358 bytes, 11 tape
blocks
x Msql-Mysql-modules-1.2214/dbd/dbd.pm.in, 43995 bytes, 86 tape
blocks
x Msql-Mysql-modules-1.2214/dbd/Makefile.PL.in, 1875 bytes, 4 tape
blocks
x Msql-Mysql-modules-1.2214/dbd/dbdimp.c, 65151 bytes, 128 tape
blocks
x Msql-Mysql-modules-1.2214/dbd/dbdimp.h, 8961 bytes, 18 tape blocks
x Msql-Mysql-modules-1.2214/dbd/bundle.pm.in, 473 bytes, 1 tape
blocks
x Msql-Mysql-modules-1.2214/lib, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/lib/ExtUtils, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/lib/ExtUtils/PerlPP.pm, 13736 bytes, 27
tape blocks
x Msql-Mysql-modules-1.2214/lib/DBD, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/lib/DBD/mSQL, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/lib/DBD/mSQL/Install.pm, 6111 bytes, 12
tape blocks
x Msql-Mysql-modules-1.2214/lib/DBD/mSQL1, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/lib/DBD/mSQL1/Install.pm, 3058 bytes, 6
tape blocks
x Msql-Mysql-modules-1.2214/lib/DBD/mysql, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/lib/DBD/mysql/Install.pm, 14929 bytes, 30
tape blocks
x Msql-Mysql-modules-1.2214/tests, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/tests/ak-dbd.t, 15592 bytes, 31 tape
blocks
x Msql-Mysql-modules-1.2214/tests/mSQL1.dbtest, 2847 bytes, 6 tape
blocks
x Msql-Mysql-modules-1.2214/tests/CSV.mtest, 165 bytes, 1 tape blocks
x Msql-Mysql-modules-1.2214/tests/CSV.dbtest, 2922 bytes, 6 tape
blocks
x Msql-Mysql-modules-1.2214/tests/20createdrop.t, 1871 bytes, 4 tape
blocks
x Msql-Mysql-modules-1.2214/tests/dbdadmin.t, 5212 bytes, 11 tape
blocks
x Msql-Mysql-modules-1.2214/tests/50commit.t, 6350 bytes, 13 tape
blocks
x Msql-Mysql-modules-1.2214/tests/msql2.t, 3554 bytes, 7 tape blocks
x Msql-Mysql-modules-1.2214/tests/mysql.dbtest, 2902 bytes, 6 tape
blocks
x Msql-Mysql-modules-1.2214/tests/50chopblanks.t, 3926 bytes, 8 tape
blocks
x Msql-Mysql-modules-1.2214/tests/00base.t, 989 bytes, 2 tape blocks
x Msql-Mysql-modules-1.2214/tests/40nulls.t, 2591 bytes, 6 tape
blocks
x Msql-Mysql-modules-1.2214/tests/msql1.t, 20944 bytes, 41 tape
blocks
x Msql-Mysql-modules-1.2214/tests/pNET.dbtest, 243 bytes, 1 tape
blocks
x Msql-Mysql-modules-1.2214/tests/mysql2.t, 3953 bytes, 8 tape blocks
x Msql-Mysql-modules-1.2214/tests/40bindparam.t, 5384 bytes, 11 tape
blocks
x Msql-Mysql-modules-1.2214/tests/10dsnlist.t, 2030 bytes, 4 tape
blocks
x Msql-Mysql-modules-1.2214/tests/mSQL.mtest, 169 bytes, 1 tape
blocks
x Msql-Mysql-modules-1.2214/tests/mysql.t, 19235 bytes, 38 tape
blocks
x Msql-Mysql-modules-1.2214/tests/README, 10728 bytes, 21 tape blocks
x Msql-Mysql-modules-1.2214/tests/60leaks.t, 5156 bytes, 11 tape
blocks
x Msql-Mysql-modules-1.2214/tests/mSQL1.mtest, 171 bytes, 1 tape
blocks
x Msql-Mysql-modules-1.2214/tests/30insertfetch.t, 2633 bytes, 6 tape
blocks
x Msql-Mysql-modules-1.2214/tests/Adabas.mtest, 171 bytes, 1 tape
blocks
x Msql-Mysql-modules-1.2214/tests/40blobs.t, 3507 bytes, 7 tape
blocks
x Msql-Mysql-modules-1.2214/tests/40numrows.t, 4241 bytes, 9 tape
blocks
x Msql-Mysql-modules-1.2214/tests/lib.pl, 5808 bytes, 12 tape blocks
x Msql-Mysql-modules-1.2214/tests/pNET.mtest, 4198 bytes, 9 tape
blocks
x Msql-Mysql-modules-1.2214/tests/40listfields.t, 4035 bytes, 8 tape
blocks
x Msql-Mysql-modules-1.2214/tests/skeleton.test, 1821 bytes, 4 tape
blocks
x Msql-Mysql-modules-1.2214/tests/mysql.mtest, 169 bytes, 1 tape
blocks
x Msql-Mysql-modules-1.2214/tests/mSQL.dbtest, 2844 bytes, 6 tape
blocks
x Msql-Mysql-modules-1.2214/tests/Adabas.dbtest, 2961 bytes, 6 tape
blocks
x Msql-Mysql-modules-1.2214/tests/akmisc.t, 26792 bytes, 53 tape
blocks
x Msql-Mysql-modules-1.2214/mSQL, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mSQL/lib, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/Bundle, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/Bundle/DBD, 0 bytes, 0 tape
blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/Bundle/DBD/mSQL.pm, 412 bytes, 1
tape blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/DBD, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/DBD/mSQL.pm, 39319 bytes, 77
tape blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/Msql.pm, 24015 bytes, 47 tape
blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/Msql, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mSQL/lib/Msql/Statement.pm, 4460 bytes, 9
tape blocks
x Msql-Mysql-modules-1.2214/nodbd, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/nodbd/nodbd.pm.in, 24360 bytes, 48 tape
blocks
x Msql-Mysql-modules-1.2214/nodbd/pmsql.in, 19525 bytes, 39 tape
blocks
x Msql-Mysql-modules-1.2214/nodbd/statement.pm.in, 5042 bytes, 10
tape blocks
x Msql-Mysql-modules-1.2214/nodbd/typemap, 522 bytes, 2 tape blocks
x Msql-Mysql-modules-1.2214/mysql, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mysql/lib, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mysql/lib/Mysql.pm, 23494 bytes, 46 tape
blocks
x Msql-Mysql-modules-1.2214/mysql/lib/Mysql, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mysql/lib/Mysql/Statement.pm, 3939 bytes,
8 tape blocks
x Msql-Mysql-modules-1.2214/mysql/lib/DBD, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mysql/lib/DBD/mysql.pm, 42231 bytes, 83
tape blocks
x Msql-Mysql-modules-1.2214/mysql/lib/Bundle, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/mysql/lib/Bundle/DBD, 0 bytes, 0 tape
blocks
x Msql-Mysql-modules-1.2214/mysql/lib/Bundle/DBD/mysql.pm, 417 bytes,
1 tape blocks
x Msql-Mysql-modules-1.2214/Makefile.PL, 16138 bytes, 32 tape blocks
x Msql-Mysql-modules-1.2214/MANIFEST, 2692 bytes, 6 tape blocks
x Msql-Mysql-modules-1.2214/MANIFEST.SKIP, 0 bytes, 0 tape blocks
x Msql-Mysql-modules-1.2214/README, 42813 bytes, 84 tape blocks
x Msql-Mysql-modules-1.2214/ChangeLog, 30124 bytes, 59 tape blocks
Which drivers do you want to install?

    1)  MySQL only
    2)  mSQL only (either of mSQL 1 or mSQL 2)
    3)  MySQL and mSQL (either of mSQL 1 or mSQL 2)

    4)  mSQL 1 and mSQL 2
    5)  MySQL, mSQL 1 and mSQL 2

Enter the appropriate number:  [3]1

Do you want to install the MysqlPerl emulation? You might keep your
old
Mysql module (to be distinguished from DBD::mysql!) if you are
concerned
about compatibility to existing applications! [n] y
Where is your MySQL
installed? Please tell me the directory that
contains the subdir 'include'. [/usr/local/mysql]
Which database should I use for testing the MySQL drivers? [test]
On which host is database test running (hostname, ip address
or host:port) [localhost]
User name for connecting to database test?[undef] root
Password for connecting to database test? [undef] *****
Creating files for MySQL ..........................
Checking if your kit is complete...
Looks good
Using DBI 1.13 installed in
/usr/local/lib/perl5/site_perl/5.005/sun4-solaris/auto/DBI
Writing Makefile for DBD::mysql
Writing Makefile for Msql-Mysql-modules
mkdir blib
mkdir blib/lib
mkdir blib/arch
mkdir blib/arch/auto
mkdir blib/arch/auto/Msql-Mysql-modules
mkdir blib/lib/auto
mkdir blib/lib/auto/Msql-Mysql-modules
mkdir blib/man1
/usr/local/bin/perl -Iblib/arch -Iblib/lib
-I/usr/local/lib/perl5/5.00503/sun4-solaris \
-I/usr/local/lib/perl5/5.00503 -Ilib -MExtUtils::PerlPP \
-e ppp "dbd/dbimon.in" "dbimon" "lib/DBD/mysql/Install/Config.pm"
/usr/local/bin/pod2text mysql/lib/DBD/mysql.pm >README
make[1]: Entering directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
mkdir ../blib/lib/DBD
mkdir ../blib/arch/auto/DBD
mkdir ../blib/arch/auto/DBD/mysql
mkdir ../blib/lib/auto/DBD
mkdir ../blib/lib/auto/DBD/mysql
mkdir ../blib/man3
cp lib/DBD/mysql.pm ../blib/lib/DBD/mysql.pm
cp lib/Bundle/DBD/mysql.pm ../blib/lib/Bundle/DBD/mysql.pm
cp lib/Mysql/Statement.pm ../blib/lib/Mysql/Statement.pm
cp lib/Mysql.pm ../blib/lib/Mysql.pm
gcc -c -I/usr/local/lib/perl5/site_perl/5.005/sun4-solaris/auto/DBI
-I/usr/local/mysql/include/mysql -I../dbd
-I/usr/local/lib/perl5/site_perl/5.005/sun4-solaris/auto/DBI
-I/usr/local/lib/perl5/5.00503/sun4-solaris -I/usr/local/include -O
-DVERSION=\"2.0414\" -DXS_VERSION=\"2.0414\" -fPIC
-I/usr/local/lib/perl5/5.00503/sun4-solaris/CORE -DDBD_MYSQL dbdimp.c
/usr/local/bin/perl -p -e "s/~DRIVER~/mysql/g" <
/usr/local/lib/perl5/site_perl/5.005/sun4-solaris/auto/DBI/Driver.xst
> mysql.xsi
/usr/local/bin/perl -I/usr/local/lib/perl5/5.00503/sun4-solaris
-I/usr/local/lib/perl5/5.00503
/usr/local/lib/perl5/5.00503/ExtUtils/xsubpp -object_capi  -typemap
/usr/local/lib/perl5/5.00503/ExtUtils/typemap mysql.xs >xstmp.c && mv
xstmp.c mysql.c
gcc -c -I/usr/local/lib/perl5/site_perl/5.005/sun4-solaris/auto/DBI
-I/usr/local/mysql/include/mysql -I../dbd
-I/usr/local/lib/perl5/site_perl/5.005/sun4-solaris/auto/DBI
-I/usr/local/lib/perl5/5.00503/sun4-solaris -I/usr/local/include -O
-DVERSION=\"2.0414\" -DXS_VERSION=\"2.0414\" -fPIC
-I/usr/local/lib/perl5/5.00503/sun4-solaris/CORE -DDBD_MYSQL mysql.c
Running Mkbootstrap for DBD::mysql ()
chmod 644 mysql.bs

LD_RUN_PATH="/usr/local/mysql/lib/mysql:/lib:/usr/local/lib/gcc-lib/sparc-sun-solaris2.7/2.95.2"

gcc -o ../blib/arch/auto/DBD/mysql/mysql.so
-R/usr/local/mysql/lib/mysql -R/lib
-R/usr/local/lib/gcc-lib/sparc-sun-solaris2.7/2.95.2 -G
-L/usr/local/lib dbdimp.o mysql.o -L/usr/local/mysql/lib/mysql
-R/usr/local/mysql/lib/mysql   -L/usr/local/mysql/lib/mysql
-lmysqlclient -lm
-L/usr/local/lib/gcc-lib/sparc-sun-solaris2.7/2.95.2 -lgcc
chmod 755 ../blib/arch/auto/DBD/mysql/mysql.so
cp mysql.bs ../blib/arch/auto/DBD/mysql/mysql.bs
chmod 644 ../blib/arch/auto/DBD/mysql/mysql.bs
Manifying ../blib/man3/DBD::mysql.3
Manifying ../blib/man3/Bundle::DBD::mysql.3
Manifying ../blib/man3/Mysql.3
make[1]: Leaving directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
mkdir blib/script
cp dbimon blib/script/dbimon
/usr/local/bin/perl -I/usr/local/lib/perl5/5.00503/sun4-solaris
-I/usr/local/lib/perl5/5.00503 -MExtUtils::MakeMaker -e
"MY->fixin(shift)" blib/script/dbimon
Manifying blib/man1/dbimon.1
make[1]: Entering directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
make[1]: Leaving directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
make[1]: Entering directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
PERL_DL_NONLAZY=1 /usr/local/bin/perl -I../blib/arch -I../blib/lib
-I/usr/local/lib/perl5/5.00503/sun4-solaris
-I/usr/local/lib/perl5/5.00503 -e 'use Test::Harness qw(&runtests
$verbose); $verbose=0; runtests @ARGV;' t/*.t
t/00base............ok
t/10dsnlist.........ok
t/20createdrop......ok
t/30insertfetch.....ok
t/40bindparam.......ok
t/40blobs...........ok
t/40listfields......ok
t/40nulls...........ok
t/40numrows.........ok
t/50chopblanks......ok
t/50commit..........ok
t/60leaks...........skipping test on this platform
t/ak-dbd............ok
t/akmisc............FAILED test 44
        Failed 1/351 tests, 99.72% okay
t/dbdadmin..........ok
t/mysql.............FAILED test 23
        Failed 1/68 tests, 98.53% okay
t/mysql2............ok
Failed Test  Status Wstat Total Fail  Failed  List of failed

-------------------------------------------------------------------------------
t/akmisc.t                  351    1   0.28%  44
t/mysql.t                    68    1   1.47%  23
1 test skipped.
make[1]: Leaving directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
make[1]: Entering directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
make[1]: Leaving directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
make[1]: Entering directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
PERL_DL_NONLAZY=1 /usr/local/bin/perl -I../blib/arch -I../blib/lib
-I/usr/local/lib/perl5/5.00503/sun4-solaris
-I/usr/local/lib/perl5/5.00503 -e 'use Test::Harness qw(&runtests
$verbose); $verbose=0; runtests @ARGV;' t/*.t
t/00base............ok
t/10dsnlist.........ok
t/20createdrop......ok
t/30insertfetch.....ok
t/40bindparam.......ok
t/40blobs...........ok
t/40listfields......ok
t/40nulls...........ok
t/40numrows.........ok
t/50chopblanks......ok
t/50commit..........ok
t/60leaks...........skipping test on this platform
t/ak-dbd............ok
t/akmisc............FAILED test 44
        Failed 1/351 tests, 99.72% okay
t/dbdadmin..........ok
t/mysql.............FAILED test 23
        Failed 1/68 tests, 98.53% okay
t/mysql2............ok
Failed Test  Status Wstat Total Fail  Failed  List of failed

-------------------------------------------------------------------------------
t/akmisc.t                  351    1   0.28%  44
t/mysql.t                    68    1   1.47%  23
1 test skipped.
make[1]: Leaving directory
`/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214/mysql'
Going to read
/home/fsa/staff/rmillis/.cpan/sources/authors/01mailrc.txt.gz
Going to read
/home/fsa/staff/rmillis/.cpan/sources/modules/02packages.details.txt.gz
Scanning cache /home/fsa/staff/rmillis/.cpan/build for sizes

  There's a new CPAN.pm version (v1.54) available!
  You might want to try
    install Bundle::CPAN
    reload cpan
  without quitting the current session. It should be a seamless
upgrade
  while we are running...

Going to read
/home/fsa/staff/rmillis/.cpan/sources/modules/03modlist.data.gz
CPAN: MD5 loaded ok
Checksum for
/home/fsa/staff/rmillis/.cpan/sources/authors/id/J/JW/JWIED/Msql-Mysql-modules-1.2214.tar.gz

ok
Removing previously used
/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214
DBI is up to date.
Data::ShowTable is up to date.
Running make for J/JW/JWIED/Msql-Mysql-modules-1.2214.tar.gz
  Unwrapped into directory
/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214

  CPAN.pm: Going to build J/JW/JWIED/Msql-Mysql-modules-1.2214.tar.gz

  /usr/local/bin/make  -- OK
Running make test
  /usr/local/bin/make test -- NOT OK
Running make install
  make test had returned bad status, won't install without force
Running make for J/JW/JWIED/Msql-Mysql-modules-1.2214.tar.gz
  Unwrapped into directory
/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214
  Has already been processed within this session
Running make test
  /usr/local/bin/make test -- NOT OK
Running make install
  make test had returned bad status, won't install without force

Bundle summary: The following items seem to have had installation
problems:
  Unwrapped into directory
/home/fsa/staff/rmillis/.cpan/build/Msql-Mysql-modules-1.2214
Mysql DBD::mysql







From feargal at lucrece.office.thecia.ie  Sat Jun  3 10:49:08 2000
From: feargal at lucrece.office.thecia.ie (Feargal Reilly)
Date: Sat, 03 Jun 2000 15:49:08 +0100
Subject: [rt-users] Vacation plan 
In-Reply-To: Message from <tobiasb@pallas.eruditorum.org> 
   of "Tue, 30 May 2000 22:54:55 EDT." <20000531025455.B290D30E8CE@fsck.com> 
Message-ID: <200006031449.e53En8Z40367@lucrece.office.thecia.ie>

You know,
Receiving this email from one of the developers really makes me like RT even 
more... Have fun with the vacation, I'm in Ireland, so unless you get lost, no 
pints from me :)

-Feargal.

> I'll go (with my wife) to Budapest around the 16th of June according
> to our temporary vacation plan - and then we are to hitch (!) through
> Slovakia, Czech, Poland, Baltikum, St. Petersburg and then probably
> through Finland and way up north to my hometown.
> 
> I just thought that if there was any RT users on the road that would
> like to take me to a local pub or that needs some help with RT
> ... then you should consider sending an email in my direction.. :)
> 
> -- 
> Hacker for rent - http://www.fsck.com/~tobiasb/DoYouNeedATobix.html
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
Feargal Reilly,
Systems Administrator,
The CIA.
Ph: +353-86-8157621.

"A goldfish was his muse, eternally amused"
             -Shelley. (Not the dead one though)






From rmillis at enel.ucalgary.ca  Sun Jun  4 12:49:09 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Sun, 04 Jun 2000 10:49:09 -0600
Subject: [rt-users] Installing 1.0.2 on Sun
References: <39382124.EA04CA4@enel.ucalgary.ca> <20000602172643.H8427@pallas.fsck.com> <39382C47.16098DD6@enel.ucalgary.ca> <20000602180034.J8427@pallas.fsck.com> <3938A3B4.49AA33D2@enel.ucalgary.ca> <20000603125444.N8427@pallas.fsck.com>
Message-ID: <393A8885.579A0827@enel.ucalgary.ca>

Jesse wrote:

> force it.

Ok, it worked! Its up!

Thanks for the help.

Still curious what the errors mean....





From hsub at softhome.net  Sun Jun  4 15:18:33 2000
From: hsub at softhome.net (Barnett Hsu)
Date: Sun, 04 Jun 2000 12:18:33 -0700
Subject: [rt-users] Resolve requests via e-mail
In-Reply-To: <200005261745.KAA15471@mendel.ucsc.edu>
Message-ID: <4.3.2.7.0.20000604121010.00b19240@127.0.0.1>

At 10:45 AM 5/26/2000 -0700, Stephen Hauskins wrote:
>You place these commands in the message body and mail to rt-action
>RT will process them in the order of the list.

I just tried sending a take command to our queue's action
action e-mail address and got back *two* e-mails.  The first
says there was an error, but doesn't say what the error was,
while the second seems to indicate that the take succeeded.
When I check the queue with the web interface, it does show
the take succeeded.  So why did I get an e-mail saying there
was an error?  Any ideas what the problem might be?  Copies
of the two e-mails follow.

Thanks.

--- Begin E-mail #1 ---
Date: Sun, 4 Jun 2000 11:50:05 -0700 (PDT)
From: Barnett Hsu via RT <systems at engr.ucr.edu>
To: barnett at engr.ucr.edu
Subject: [Engr Request #] (_rt_system) RT Error: [No Subject Given]
There has been an error:
There has been an error with your request:

Your message is reproduced below:



--- Headers Follow ---
 >From barnett at engr.ucr.edu Sun Jun 4 11:50:05 2000
Received: from engr.ucr.edu (engr.ucr.edu [138.23.168.24])
by surfers.ucr.edu (8.9.1/8.9.1) with ESMTP id LAA09168
for <rt-action at surfers.ucr.edu>; Sun, 4 Jun 2000 11:50:05 -0700 (PDT)
Received: from 206.126.141.92 (ont2-ppp92.dial.clubnet.net [206.126.141.92])
by engr.ucr.edu (8.9.1/8.9.1) with SMTP id LAA04425
for <systems-action at engr.ucr.edu>; Sun, 4 Jun 2000 11:50:03 -0700 (PDT)
Date: Sun, 4 Jun 2000 11:50:03 -0700 (PDT)
From: Barnett Hsu <barnett at engr.ucr.edu>
Message-Id: <200006041850.LAA04425 at engr.ucr.edu>
To: systems-action at engr.ucr.edu
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii


-------------------------------------------- Managed by Request Tracker
--- End E-mail #1 ---

--- Begin E-mail #2 ---
Date: Sun, 4 Jun 2000 11:50:05 -0700 (PDT)
From: Barnett Hsu via RT <systems at engr.ucr.edu>
To: barnett at engr.ucr.edu
Subject: [Engr Request #0] (_rt_system) RT Actions Complete
Thank you for taking some action:
 > %RT USER barnett
RT: Username barnett noticed.
 > PASS ***** RT: You are now authenticated as barnett.
 > %RT TAKE 164
RT: Request #164 taken. (567)


-------------------------------------------- Managed by Request Tracker
--- End E-mail #2 ---
---
Barnett Hsu                Voicemail:  (714) 989-3100 x 1461
E-mail:  hsub at softhome.net       Web:  http://bhworld.cjb.net/
PGP Public Key at http://ucrbhsu.tripod.com/bio/pgp.html





From tobiasb at tobiasb.funcom.com  Mon Jun  5 04:39:37 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Mon, 5 Jun 2000 10:39:37 +0200 (MET DST)
Subject: [rt-users] Installing 1.0.2 on Sun
In-Reply-To: <393A8885.579A0827@enel.ucalgary.ca>
Message-ID: <Pine.LNX.3.95.1000605103838.2866G-100000@tobiasb.funcom.com>

> Thanks for the help.
> 
> Still curious what the errors mean....

Some permission troubles when connecting to the db.  The author of the
module hasn't been able to reproduce those errors himself.  If you want to
go deeper into it, and submit a bugpatch to the author of mysql-modules,
you're more than welcome :) 

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From rmillis at enel.ucalgary.ca  Mon Jun  5 09:03:16 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Mon, 05 Jun 2000 07:03:16 -0600
Subject: [rt-users] Installing 1.0.2 on Sun
References: <Pine.LNX.3.95.1000605103838.2866G-100000@tobiasb.funcom.com>
Message-ID: <393BA514.8CEEDA01@enel.ucalgary.ca>

Tobias Brox wrote:

> > Thanks for the help.
> >
> > Still curious what the errors mean....
>
> Some permission troubles when connecting to the db.  The author of the
> module hasn't been able to reproduce those errors himself.  If you want to
> go deeper into it, and submit a bugpatch to the author of mysql-modules,
> you're more than welcome :)

Will it benefit the RT/MySQL community as a whole if I do?

What do I need to do?





From tobiasb at tobiasb.funcom.com  Mon Jun  5 09:21:22 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Mon, 5 Jun 2000 15:21:22 +0200 (MET DST)
Subject: [rt-users] Installing 1.0.2 on Sun
In-Reply-To: <393BA514.8CEEDA01@enel.ucalgary.ca>
Message-ID: <Pine.LNX.3.95.1000605150638.2866U-100000@tobiasb.funcom.com>

> Will it benefit the RT/MySQL community as a whole if I do?

It will of course prevent others in having headaches and wasting time
explaining those problems.  Anyway, I guess it's really a detail, and I
think it's the authors responsibility to add some output lines about the
failed tests anyway.  

Strange though, that the RT list gets more feedback than the MySQL list
about this.  I guess it's because RT1 is using the emulation and not DBI.
RT2 is using the DBI.

> What do I need to do?

You'll just use the perl debugger to find out why the test fails.  If you
don't know how to do it, then don't bother ... just send a mail to
msql-mysql-modules at lists.mysql.com or Jochen Wiedmann <joe at ispsoft.de>
complaining about this thing :) 

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From jesse at fsck.com  Mon Jun  5 14:13:44 2000
From: jesse at fsck.com (Jesse)
Date: Mon, 5 Jun 2000 14:13:44 -0400
Subject: [rt-users] RT 1.0.3 is out
Message-ID: <20000605141344.V21080@pallas.fsck.com>

Over the past few months, there have been a few very minor bugfixes to RT1.0.
They've been rolled in with a slight ui tweaking for webrt.  RT 1.0.3 was
released today.. We encourage you to update once you've tested 1.0.3 on
a nonproduction system and have a full backup of your RT database and content.

ftp://ftp.fsck.com/pub/rt/release/rt.tar.gz

	Thanks,

	Jesse 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992




From darren at catchword.com  Mon Jun  5 14:31:16 2000
From: darren at catchword.com (Darren Nickerson)
Date: Mon, 05 Jun 2000 19:31:16 +0100
Subject: [rt-users] RT 1.0.3 is out 
In-Reply-To: Message from Jesse <jesse@fsck.com> 
   of "Mon, 05 Jun 2000 14:13:44 EDT." <20000605141344.V21080@pallas.fsck.com> 
Message-ID: <200006051831.TAA22472@dazza.catchword.co.uk>


From jesse at fsck.com  Mon Jun  5 14:33:28 2000
From: jesse at fsck.com (Jesse)
Date: Mon, 5 Jun 2000 14:33:28 -0400
Subject: [rt-users] RT 1.0.3 is out
In-Reply-To: <200006051831.TAA22472@dazza.catchword.co.uk>; from darren@catchword.com on Mon, Jun 05, 2000 at 07:31:16PM +0100
References: <jesse@fsck.com> <200006051831.TAA22472@dazza.catchword.co.uk>
Message-ID: <20000605143328.X21080@pallas.fsck.com>

Sadly, not that fix just yet.  a simpler looking queue layout
and better respond and comment pages.


On Mon, Jun 05, 2000 at 07:31:16PM +0100, Darren Nickerson wrote:
> 
> From NEWS:
> 
> 	31 May 2000
> 	-----------
> 	
> 	Some ui cleanups in the web ui. 
> 
> What were they? I've still got a broken web ui due to the massive number of
> backlogged requests and the inability to display only a subset of open tickets
> . . . my very own DoS :-(
> 
> -D
> 
> 
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.




From rotman at inode.at  Mon Jun  5 14:34:31 2000
From: rotman at inode.at (robert rotman)
Date: Mon, 5 Jun 2000 20:34:31 +0200 (CEST)
Subject: [rt-users] RT 1.0.3 is out
In-Reply-To: <20000605141344.V21080@pallas.fsck.com>
Message-ID: <Pine.LNX.3.96.1000605203405.23951B-100000@oma.graz.inode.at>


hi!

when will 2.0 come out?


robert






From jesse at fsck.com  Mon Jun  5 14:38:09 2000
From: jesse at fsck.com (Jesse)
Date: Mon, 5 Jun 2000 14:38:09 -0400
Subject: [rt-users] RT 1.0.3 is out
In-Reply-To: <Pine.LNX.3.96.1000605203405.23951B-100000@oma.graz.inode.at>; from rotman@inode.at on Mon, Jun 05, 2000 at 08:34:31PM +0200
References: <20000605141344.V21080@pallas.fsck.com> <Pine.LNX.3.96.1000605203405.23951B-100000@oma.graz.inode.at>
Message-ID: <20000605143809.Y21080@pallas.fsck.com>

Don't know right now.  I'll be travelling in central europe for a large chunk of this month, 
as will tobias.  Things have, of course, taken longer than we'd hoped and there's still a
lot of work to do on 2.0..though large chunks of the core work now.  If you have any spare 
programmer/hours to throw at it, It'll certainly get done quicker ;)

	Jesse


On Mon, Jun 05, 2000 at 08:34:31PM +0200, robert rotman wrote:
> 
> 
> hi!
> 
> when will 2.0 come out?
> 
> 
> robert
> 
> 
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 




From tobiasb at tobiasb.funcom.com  Mon Jun  5 14:47:55 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Mon, 5 Jun 2000 20:47:55 +0200 (MET DST)
Subject: [rt-users] RT 1.0.3 is out 
In-Reply-To: <200006051831.TAA22472@dazza.catchword.co.uk>
Message-ID: <Pine.LNX.3.95.1000605204621.2866f-100000@tobiasb.funcom.com>

> What were they? I've still got a broken web ui due to the massive number of
> backlogged requests and the inability to display only a subset of open tickets
> . . . my very own DoS :-(

There was a patch for limiting the search long, long time ago.  Maybe you
can find it again or check out "my" FunRT branch from the cvs.  Eventually
you can go into the source and hardcode a limit.

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From tobiasb at tobiasb.funcom.com  Mon Jun  5 14:52:58 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Mon, 5 Jun 2000 20:52:58 +0200 (MET DST)
Subject: [rt-users] RT 1.0.3 is out
In-Reply-To: <Pine.LNX.3.96.1000605203405.23951B-100000@oma.graz.inode.at>
Message-ID: <Pine.LNX.3.95.1000605205128.2866i-100000@tobiasb.funcom.com>

> when will 2.0 come out?

"not yet"

Anyway, it's possible to check out the latest source from the cvs and
submit bugreports (to rt20 at fsck.com, eventually right to me), and probably
the road to a stable 2.0-release will go a bit faster. :) 

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From todd at megapath.net  Mon Jun  5 15:06:42 2000
From: todd at megapath.net (Todd Martin)
Date: Mon, 5 Jun 2000 12:06:42 -0700 
Subject: [rt-users] RT 1.0.3 is out
Message-ID: <C1CE602BEB10D311ABB30090277BFF7C50D8D0@alpine.megapath.net>

I looked around but I didn't see a CHANGELOG file anywhere. Is their a list
of changes somewhere I can view them? 

-todd


-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Monday, June 05, 2000 11:14 AM
To: rt-devel at fsck.com; rt-users at fsck.com
Subject: [rt-users] RT 1.0.3 is out



Over the past few months, there have been a few very minor bugfixes to
RT1.0.
They've been rolled in with a slight ui tweaking for webrt.  RT 1.0.3 was
released today.. We encourage you to update once you've tested 1.0.3 on
a nonproduction system and have a full backup of your RT database and
content.

ftp://ftp.fsck.com/pub/rt/release/rt.tar.gz

	Thanks,

	Jesse 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I think co-ordinating 1000 prima donnas living all over the world will be as

easy as herding cats..." -- Andy Tanenbaum on the linux development model,
1992


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users




From rmillis at enel.ucalgary.ca  Tue Jun  6 11:11:14 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Tue, 06 Jun 2000 09:11:14 -0600
Subject: [rt-users] Spaces in ticket string
Message-ID: <393D1492.112013F7@enel.ucalgary.ca>

It there a way to get rid of the space in the ticket string? I chose to
pollute the name space by using
ECEHELP as the string and I always get a space between the string and
the # sign (e.g. [ECEHELP #n]).

Thanks.
--
Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/






From stephen at mendel.ucsc.edu  Tue Jun  6 13:21:57 2000
From: stephen at mendel.ucsc.edu (Stephen Hauskins)
Date: Tue, 6 Jun 2000 10:21:57 -0700 (PDT)
Subject: [rt-users] Spaces in ticket string
Message-ID: <200006061721.KAA01905@mendel.ucsc.edu>

My guess would be is to remove the space where I put the "^"

In the file mail.pm  approx. line 105

    print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $
in_subject			      ^

Disclaimer: attempt at your own risk!  ;-)


Stephen


> 
> It there a way to get rid of the space in the ticket string? I chose to
> pollute the name space by using
> ECEHELP as the string and I always get a space between the string and
> the # sign (e.g. [ECEHELP #n]).
> 
> Thanks.





From jesse at fsck.com  Tue Jun  6 13:20:23 2000
From: jesse at fsck.com (Jesse)
Date: Tue, 6 Jun 2000 13:20:23 -0400
Subject: [rt-users] Spaces in ticket string
In-Reply-To: <200006061721.KAA01905@mendel.ucsc.edu>; from stephen@mendel.ucsc.edu on Tue, Jun 06, 2000 at 10:21:57AM -0700
References: <200006061721.KAA01905@mendel.ucsc.edu>
Message-ID: <20000606132023.E20011@pallas.fsck.com>

If you do that, it _will_ break the mail gateway. you'll want to modify
lib/rt/mail/manipulate.pm as well

	jesse


On Tue, Jun 06, 2000 at 10:21:57AM -0700, Stephen Hauskins wrote:
> 
> My guess would be is to remove the space where I put the "^"
> 
> In the file mail.pm  approx. line 105
> 
>     print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $
> in_subject			      ^
> 
> Disclaimer: attempt at your own risk!  ;-)
> 
> 
> Stephen
> 
> 
> > 
> > It there a way to get rid of the space in the ticket string? I chose to
> > pollute the name space by using
> > ECEHELP as the string and I always get a space between the string and
> > the # sign (e.g. [ECEHELP #n]).
> > 
> > Thanks.
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
Emacs is a pretty good operating system, but Unix has a better editor.




From tobiasb at tobiasb.funcom.com  Tue Jun  6 13:34:27 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Tue, 6 Jun 2000 19:34:27 +0200 (MET DST)
Subject: [rt-users] Spaces in ticket string
In-Reply-To: <200006061721.KAA01905@mendel.ucsc.edu>
Message-ID: <Pine.LNX.3.95.1000606193331.2866Y-100000@tobiasb.funcom.com>

> In the file mail.pm  approx. line 105
> 
>     print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $
> in_subject			      ^
> 
> Disclaimer: attempt at your own risk!  ;-)

You need to find the location (probably in lib/rt/ui/mail.pm) where the
string gets parsed also, and remove the space there.

I think it should work...but I haven't thought much over it :)

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From rmillis at enel.ucalgary.ca  Tue Jun  6 13:44:12 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Tue, 06 Jun 2000 11:44:12 -0600
Subject: [rt-users] Spaces in ticket string
References: <200006061721.KAA01905@mendel.ucsc.edu>
Message-ID: <393D386C.B395C257@enel.ucalgary.ca>

Stephen Hauskins wrote:

> My guess would be is to remove the space where I put the "^"
>
> In the file mail.pm  approx. line 105
>
>     print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $
> in_subject                            ^
>
> Disclaimer: attempt at your own risk!  ;-)

Ok, I thought the answer might be simpler. I think I will leave it. I don't want to
break anything... Maybe some day when I learn perl...

Thanks for all the help everyone!





From psweeney at informix.com  Wed Jun  7 04:34:00 2000
From: psweeney at informix.com (=?iso-8859-1?Q?P=E1draig?= Sweeney)
Date: Wed, 07 Jun 2000 09:34:00 +0100
Subject: [rt-users] Help with setup
Message-ID: <393E08F8.4CD075E8@informix.com>

Hi all,

I'm new to RT so any help would be appreciated.
I've installed all the requirements but I keep getting this error
when trying to create my first queue:
[connectdb] Database connect failed: Access denied for user:
'rt at localhost' (Using password: YES)

Here's my environment:
uname -a
Linux shadow.eu.informix.com 2.2.14-12 #1 Tue Apr 25 12:31:52 EDT 2000
i686 unknown
RT version:
rt-1.0.3
Mysql version:
rpm -q mysql
mysql-3.20.32a-3
Mysql perl modules:
rpm -q mysql-perl
mysql-perl-3.20.32a-3

I dont know where to go from here.
Help!
- Padraig.

From tobiasb at tobiasb.funcom.com  Wed Jun  7 04:58:37 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Wed, 7 Jun 2000 10:58:37 +0200 (MET DST)
Subject: [rt-users] Help with setup
In-Reply-To: <393E08F8.4CD075E8@informix.com>
Message-ID: <Pine.LNX.3.95.1000607105818.25758A-100000@tobiasb.funcom.com>

> [connectdb] Database connect failed: Access denied for user:
> 'rt at localhost' (Using password: YES)

Probably the password is wrongly configurated.  Check out config.pm

> 
> Here's my environment:
> uname -a
> Linux shadow.eu.informix.com 2.2.14-12 #1 Tue Apr 25 12:31:52 EDT 2000
> i686 unknown
> RT version:
> rt-1.0.3
> Mysql version:
> rpm -q mysql
> mysql-3.20.32a-3
> Mysql perl modules:
> rpm -q mysql-perl
> mysql-perl-3.20.32a-3
> 
> I dont know where to go from here.
> Help!
> - Padraig.
> ???z?&j)b?	b???????X????rG(?m????+-??
??&?f??f??X??)???????





From mbrader at aurema.com  Wed Jun  7 06:19:11 2000
From: mbrader at aurema.com (Michael Brader)
Date: 07 Jun 2000 20:19:11 +1000
Subject: [rt-users] Help with setup
In-Reply-To: Tobias Brox's message of "Wed, 7 Jun 2000 10:58:37 +0200 (MET DST)"
References: <Pine.LNX.3.95.1000607105818.25758A-100000@tobiasb.funcom.com>
Message-ID: <qcog5d94kg.fsf@swag.sw.oz.au>

Tobias Brox <tobiasb at tobiasb.funcom.com> writes:

> > [connectdb] Database connect failed: Access denied for user:
> > 'rt at localhost' (Using password: YES)
> 
> Probably the password is wrongly configurated.  Check out config.pm

Or you haven't restarted mysqld after running 'make install'

-- 
Michael Brader
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:mbrader at aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174




From psweeney at informix.com  Wed Jun  7 07:19:22 2000
From: psweeney at informix.com (=?iso-8859-1?Q?P=E1draig?= Sweeney)
Date: Wed, 07 Jun 2000 12:19:22 +0100
Subject: [rt-users] Help with setup
References: <Pine.LNX.3.95.1000607105818.25758A-100000@tobiasb.funcom.com> <qcog5d94kg.fsf@swag.sw.oz.au>
Message-ID: <393E2FBA.372BD275@informix.com>

An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20000607/ebf5e3c4/attachment.htm>

From tobiasb at tobiasb.funcom.com  Wed Jun  7 07:25:14 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Wed, 7 Jun 2000 13:25:14 +0200 (MET DST)
Subject: [rt-users] Help with setup
In-Reply-To: <393E2FBA.372BD275@informix.com>
Message-ID: <Pine.LNX.3.95.1000607132437.25758M-100000@tobiasb.funcom.com>

> <br>Its working now.

That's good.

For the future, please try to avoid sending HTML to the list; plain text
is usually sufficient.

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From rmillis at enel.ucalgary.ca  Wed Jun  7 10:45:51 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Wed, 07 Jun 2000 08:45:51 -0600
Subject: [rt-users] Reports
Message-ID: <393E601E.4A9765F0@enel.ucalgary.ca>

Is there a tool to generate reports from RT? I guess I could bluff my
way through doing something with SQL, but I'm lazy.;)

--
Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/






From rmillis at enel.ucalgary.ca  Wed Jun  7 10:47:53 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Wed, 07 Jun 2000 08:47:53 -0600
Subject: [rt-users] Notifications
Message-ID: <393E6099.4D977D4D@enel.ucalgary.ca>

Someone posted here that there were some tools coming to alert you about
aged tickets and such. Are those available? I want some way to alert one
or more people if a ticket has aged a certain number of hours. Ideas?

--
Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/






From jesse at fsck.com  Wed Jun  7 10:49:03 2000
From: jesse at fsck.com (Jesse)
Date: Wed, 7 Jun 2000 10:49:03 -0400
Subject: [rt-users] Reports
In-Reply-To: <393E601E.4A9765F0@enel.ucalgary.ca>; from rmillis@enel.ucalgary.ca on Wed, Jun 07, 2000 at 08:45:51AM -0600
References: <393E601E.4A9765F0@enel.ucalgary.ca>
Message-ID: <20000607104903.C2235@pallas.fsck.com>

ftp://ftp.fsck.com/pub/rt/contrib



On Wed, Jun 07, 2000 at 08:45:51AM -0600, Randy Millis wrote:
> Is there a tool to generate reports from RT? I guess I could bluff my
> way through doing something with SQL, but I'm lazy.;)
> 
> --
> Randy Millis
> Programmer Analyst
> Electrical and Computer Engineering
> University of Calgary
> 2500 University Dr. N.W.
> Calgary, Alberta
> Canada T2N 1N4
> Tel: 403-220-4864  Fax: 403-282-6855
> rmillis at enel.ucalgary.ca
> http://www.enel.ucalgary.ca/
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.   




From rmillis at enel.ucalgary.ca  Wed Jun  7 10:50:37 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Wed, 07 Jun 2000 08:50:37 -0600
Subject: [rt-users] From: Request Tracker
Message-ID: <393E613D.FE337313@enel.ucalgary.ca>

Ok, I know I asked about the subject lines yesterday, so I should
already know the answer, but I'll ask anyway. :-)

Is there an easy way to change who the mail messages come from?

--
Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/






From rmillis at enel.ucalgary.ca  Wed Jun  7 10:52:16 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Wed, 07 Jun 2000 08:52:16 -0600
Subject: [rt-users] Reports
References: <393E601E.4A9765F0@enel.ucalgary.ca> <20000607104903.C2235@pallas.fsck.com>
Message-ID: <393E61A0.82723DCD@enel.ucalgary.ca>

Jesse wrote:

> ftp://ftp.fsck.com/pub/rt/contrib
>
> On Wed, Jun 07, 2000 at 08:45:51AM -0600, Randy Millis wrote:
> > Is there a tool to generate reports from RT? I guess I could bluff my
> > way through doing something with SQL, but I'm lazy.;)

Thanks!

You guys rock!





From tobiasb at tobiasb.funcom.com  Wed Jun  7 11:01:24 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Wed, 7 Jun 2000 17:01:24 +0200 (MET DST)
Subject: [rt-users] Reports
In-Reply-To: <393E601E.4A9765F0@enel.ucalgary.ca>
Message-ID: <Pine.LNX.3.95.1000607170053.25758R-100000@tobiasb.funcom.com>

> Is there a tool to generate reports from RT? I guess I could bluff my
> way through doing something with SQL, but I'm lazy.;)

Statistical reports, or alarms about old requests?

Both things should exist for RT1 ..

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From tobiasb at tobiasb.funcom.com  Wed Jun  7 11:07:59 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Wed, 7 Jun 2000 17:07:59 +0200 (MET DST)
Subject: [rt-users] From: Request Tracker
In-Reply-To: <393E613D.FE337313@enel.ucalgary.ca>
Message-ID: <Pine.LNX.3.95.1000607170653.25758S-100000@tobiasb.funcom.com>

> Is there an easy way to change who the mail messages come from?

Ehm ... the person who handles a request should have his/hers name at the
From-line?

Maybe with an additional " via RT" added to it?  You might remove that in
lib/rt/tools/mail.pm or something like that.  Use grep to find "via RT" :)

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From rmillis at enel.ucalgary.ca  Wed Jun  7 11:16:59 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Wed, 07 Jun 2000 09:16:59 -0600
Subject: [rt-users] From: Request Tracker
References: <Pine.LNX.3.95.1000607170653.25758S-100000@tobiasb.funcom.com>
Message-ID: <393E676B.BBB74006@enel.ucalgary.ca>

Tobias Brox wrote:

> > Is there an easy way to change who the mail messages come from?
>
> Ehm ... the person who handles a request should have his/hers name at the
> From-line?
>
> Maybe with an additional " via RT" added to it?  You might remove that in
> lib/rt/tools/mail.pm or something like that.  Use grep to find "via RT" :)

Ok, I am sorry. I was not clear:

I meant the auto reply. e.g.:

Subject:
        [ECEHELP #19] (compgen) Testing
   Date:
        Wed, 7 Jun 2000 08:47:59 -0600 (MDT)
   From:
        Request Tracker <help at enel.ucalgary.ca>
     To:
        rmillis at enel.ucalgary.ca

This message is an automatic reply from the Request ....

But I see the end result is the same as my question yesterday.:-)

Thanks!





From tobiasb at tobiasb.funcom.com  Wed Jun  7 11:23:06 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Wed, 7 Jun 2000 17:23:06 +0200 (MET DST)
Subject: [rt-users] From: Request Tracker
In-Reply-To: <393E676B.BBB74006@enel.ucalgary.ca>
Message-ID: <Pine.LNX.3.95.1000607172113.25758T-100000@tobiasb.funcom.com>

> I meant the auto reply. e.g.:

Ah.  I don't think that either is configurable.  Check
lib/rt/support/mail.pm, search for "Request Tracker" there, and replace it
with whatever you like. 

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From tobiasb at tobiasb.funcom.com  Wed Jun  7 11:24:17 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Wed, 7 Jun 2000 17:24:17 +0200 (MET DST)
Subject: [rt-users] From: Request Tracker
In-Reply-To: <Pine.LNX.3.95.1000607172113.25758T-100000@tobiasb.funcom.com>
Message-ID: <Pine.LNX.3.95.1000607172332.25758U-100000@tobiasb.funcom.com>

> Ah.  I don't think that either is configurable.

BTW, this will be covered in RT2, it will be possible to edit the headers
of the mail directly in the templates in RT2.

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From jesse at fsck.com  Wed Jun  7 11:38:32 2000
From: jesse at fsck.com (Jesse)
Date: Wed, 7 Jun 2000 11:38:32 -0400
Subject: [rt-users] Preliminary Schedule for RTCon Pilsen 19 Jun 2000
Message-ID: <20000607113832.G2235@pallas.fsck.com>

NOTE THAT THIS IS A PRELIMINARY SCHEDULE.  More information will follow,
but we wanted to nail down a date and start collecting RSVPs.

RT Developers from around the world (Ok, well, at least one from the US,
one from Norway and one from the Czech Republic) will be coming together
to chart the future of RT later this month in Pilsen, Czech Republic.

Sponsorship
-----------

Jan Okrouhly is coordinating things in Pilsen.  
EurOpen.cz has graciously volunteered to arrange and sponsor the meeting.

Who should attend
-----------------

While the meeting is aimed at the more technical members of the RT
community (the hackers) we'll adjust things based on attendance.  There should
be something for just about everyone involved with RT there :) 

Accomodation
------------

Check out http://www.zcu.cz/plzen/where/accommodation.html for accomodation.
It will also be possible to sleep cheaply at the students hostel.

RSVP
----

If you could please RSVP to rtcon at fsck.com as soon as possible if there
might be a possibility that you can attend, we'd appreciate it a whole lot.


Directions
----------

	Exact day-of-event information has yet to be determined. Directions, etc will be available shortly.


Agenda
------
The agenda for the day will look something like this:
		(Yes, we know that this is really ambitious.)

11.00 Experiences using RT1

        What we got wrong
        What we got right
        What maintnance needs to happen to 1.0

12.00 Presentation of RT2 (RT as a product)
        What's in RT 2.0
 	- Functionality
	- The scrips system
	- Linking
	What's not in RT2 yet
	What will never be in RT2
	
13.00 Lunch
14.00 Presentation of RT2 (Internals)
	- Mason Web UI
	- Coding style
	  - folding modes
	  - object orientedness
	- DBIx
	- Core code
16.00 Features wanted in RT2.
17.30 Related projects:
 	- bugtracker
 	- asset manager
 	- knowledge manager
 	- Can RT be developed into a full-fledged project
 	  administration tool?
19.30 Roadmap of future versions
20.00 Dinner
21.00 We'll continue to the pub

[Will it cost anything?  I guess lunch, dinner and eventually
sightseeing will cost something?  If a charge is demanded, I guess it
should be fair enough to let it cover the costs for Jan (as beeing in
charge of the arrangement), Jesse and me)?]

[Put in some useful information about Pilsen]

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
Emacs is a pretty good operating system, but Unix has a better editor.


----- End forwarded message -----

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"




From pareilly at tcd.ie  Wed Jun  7 12:44:06 2000
From: pareilly at tcd.ie (Paul Reilly)
Date: Wed, 7 Jun 2000 17:44:06 +0100 (BST)
Subject: [rt-users] RT file permissions ?
Message-ID: <Pine.OSF.4.10.10006071743150.29550-100000@alf2.tcd.ie>

Hi,

Can someone do a ls -lR on their installation for me, or otherwise tell me
which files need to be owner/group root? 

I'm running RT as user 'request' and ran the make install as root. However
it seems to have set a few dirs and files to owner/group root instead of
owner/group request. Which files have to be owned by root, and what
permissions should they have?

Thanks

Paul






From stephen at mendel.ucsc.edu  Wed Jun  7 13:00:26 2000
From: stephen at mendel.ucsc.edu (Stephen Hauskins)
Date: Wed, 7 Jun 2000 10:00:26 -0700 (PDT)
Subject: [rt-users] RT file permissions ?
Message-ID: <200006071700.KAA04257@mendel.ucsc.edu>

The only thing root on my setup are links.

You should make sure that your rt equivalent request owns everything else.

> 
> 
> Hi,
> 
> Can someone do a ls -lR on their installation for me, or otherwise tell me
> which files need to be owner/group root? 
> 
> I'm running RT as user 'request' and ran the make install as root. However
> it seems to have set a few dirs and files to owner/group root instead of
> owner/group request. Which files have to be owned by root, and what
> permissions should they have?
> 
> Thanks
> 
> Paul
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users





From drew at planetwe.com  Thu Jun  8 10:29:52 2000
From: drew at planetwe.com (Drew Sanford)
Date: Thu, 08 Jun 2000 09:29:52 -0500
Subject: [rt-users] Would like to change autoreply subject...
Message-ID: <393FADE0.96422B0C@planetwe.com>

Hi,
	I would like to be able to change the subject of the autoreply message
that RT sends when a user sends a request. I understand that taking the
serial number out of the subject is a bad thing, so I'm willing to leave
it there. What I would like to do, is rather than reply using the
subject of the original message, change the subject to something like
"we have recieved your request", but still keep the original subject for
use in the body of the email and as the subject of the request in the
database. I assume that somewhere the subject of the autoreply is set
via the apropriate variable, thus simply removing that variable and
inserting the constant string we would like should work? Am I correct in
thinking this? If so, where would I need to do this? If I'm not correct,
is there a way that this can be done that differs from what I'm
thinking? TIA.
-- 
Drew Sanford
Systems Administrator
Planetwe.com
Email: drew at planetwe.com




From ptemples at deas.harvard.edu  Thu Jun  8 10:37:22 2000
From: ptemples at deas.harvard.edu (Phil Temples)
Date: Thu, 8 Jun 2000 10:37:22 -0400 (EDT)
Subject: [rt-users] loader error message on Solaris 7
Message-ID: <200006081437.KAA24259@gigue.eas.harvard.edu>

I've scanned the web archives for any previous reports of this
problem, but I'll apologize in advance if this has already been
addressed.

I built Rt-1.0.2 under Solaris 7, with all the prerequisite packages
using CPAN.  DBD::msql is version 1.22.14

When I get to the install step: ./rtadmin queue -create <qname>
(as root) I get this loader error message:

Can't load '/deas/localhost/lib/perl5/site_perl/5.005/sun4-solaris/auto/DBD/mysql/mysql.so' for module DBD::mysql: ld.so.1: /deas/localhost/bin/perl: fatal: libmysqlclient.so.6: open failed: No such file or directory at /deas/localhost/lib/perl5/5.6.0/sun4-solaris/DynaLoader.pm line 200.
 at /deas/localhost/lib/perl5/site_perl/5.005/sun4-solaris/Mysql.pm line 13
Compilation failed in require at /deas/localhost/lib/perl5/site_perl/5.005/sun4-solaris/Mysql.pm line 13.
Compilation failed in require at /deas/localhost/rt/lib/rt/database.pm line 8.
BEGIN failed--compilation aborted at /deas/localhost/rt/lib/rt/database.pm line 8.
Compilation failed in require at /deas/localhost/rt/bin/rtmux.pl line 33

The file /deas/localhost/mysql/lib/mysql/mysqlclient.so.6 is definitely present
and readable by root.  Any ideas?

-- 
Phil Temples <ptemples at deas.harvard.edu>





From tobiasb at tobiasb.funcom.com  Thu Jun  8 10:44:11 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Thu, 8 Jun 2000 16:44:11 +0200 (MET DST)
Subject: [rt-users] Would like to change autoreply subject...
In-Reply-To: <393FADE0.96422B0C@planetwe.com>
Message-ID: <Pine.LNX.3.95.1000608164310.25758A-100000@tobiasb.funcom.com>

I'm in a hurry, I haven't read all your message ..

This will be possible in RT2.  For RT1, you'll just have to hack the
sources yourself.  Grep after the subject line in the source files, and
just change it where you find it.  Hope this helps.

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From tobiasb at tobiasb.funcom.com  Thu Jun  8 10:45:47 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Thu, 8 Jun 2000 16:45:47 +0200 (MET DST)
Subject: [rt-users] Would like to change autoreply subject...
In-Reply-To: <393FADE0.96422B0C@planetwe.com>
Message-ID: <Pine.LNX.3.95.1000608164508.25758B-100000@tobiasb.funcom.com>

> it there. What I would like to do, is rather than reply using the
> subject of the original message,

Ah, of course you can't grep after that.  Well, I guess somebody else will
find the right line to edit for you.  I'll have to leave now :)





From cseward at clvillage.org  Thu Jun  8 12:36:02 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Thu, 08 Jun 2000 12:36:02 -0400
Subject: [rt-users] Create queue error
Message-ID: <393FCB72.1B3446F5@clvillage.org>

While trying to create a new queue, I receive the following error:
---
Can't locate Digest/MD5.pm in @INC (@INC contains:
/usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.005
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
/opt/rt/lib) at /opt/rt/lib/rt/database/config.pm  line 92.
BEGIN failed--compilation aborted at /opt/rt/lib/rt/database/config.pm
line 92.
---
Any clues?

System:
Redhat Linux 6.2

Modules installed:
rt-1.0.2
MySQL-shared-3.22.32-1
MySQL-devel3-3.22.32-1
MySQL-client3-3.22.32-1
MySQL-3.22.32-1
MySQL-bench3-3.22.32-1
MySQL-DBI-perl-bin-1.1825-1
DBI-perl-bin-0.91-1
perl5-5.00503
perl-DBI-1.13-6
perl-ApacheDBI-0.87-6
perl-ApacheMySQL-0.3-6
perl-Data-ShowTable-3.3-7
glib2-1.3-15
mod_perl-1.21-10
digest:-md5-2.09


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From drew at planetwe.com  Thu Jun  8 12:49:30 2000
From: drew at planetwe.com (Drew Sanford)
Date: Thu, 8 Jun 2000 11:49:30 -0500
Subject: [rt-users] Changing auto-reply subjects
Message-ID: <20000608114930.A11247@leila.planetwe.com>

Hi,
	I posted a message this morning about changing the subject of the auto reply message. My email has been glitched out since then, but it looks like its back, so if anyone posted a response, could you please resend the message to me? Thanks.




From mike at westphila.net  Thu Jun  8 13:04:50 2000
From: mike at westphila.net (Michael)
Date: Thu, 8 Jun 2000 13:04:50 -0400
Subject: [rt-users] Create queue error
In-Reply-To: <393FCB72.1B3446F5@clvillage.org>
References: <393FCB72.1B3446F5@clvillage.org>
Message-ID: <20000608130450.A5855@westphila.net>

>>  And so i says to him|her.. 
> While trying to create a new queue, I receive the following error:
> ---
> Can't locate Digest/MD5.pm in @INC (@INC contains:
> /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.005
> /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
> /opt/rt/lib) at /opt/rt/lib/rt/database/config.pm  line 92.
> BEGIN failed--compilation aborted at /opt/rt/lib/rt/database/config.pm

perl -MCPAN -e shell
cpan> install Digest::MD5



_M



-- 

Michael Jastremski ..                AIM:rstfinsyn
WORK:liquidation.com 	              ME:westphila.net/mike
PHOTO:opl.megaglobal.net ....        BIZ:megaglobal.net








From cseward at clvillage.org  Thu Jun  8 13:37:21 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Thu, 08 Jun 2000 13:37:21 -0400
Subject: [rt-users] Create queue error
References: <393FCB72.1B3446F5@clvillage.org> <20000608130450.A5855@westphila.net>
Message-ID: <393FD9D1.920FADBB@clvillage.org>

Thanks!  Installation AND setup complete.

Michael wrote:

> >>  And so i says to him|her..
> > While trying to create a new queue, I receive the following error:
> > ---
> > Can't locate Digest/MD5.pm in @INC (@INC contains:
> > /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.005
> > /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
> > /opt/rt/lib) at /opt/rt/lib/rt/database/config.pm  line 92.
> > BEGIN failed--compilation aborted at /opt/rt/lib/rt/database/config.pm
>
> perl -MCPAN -e shell
> cpan> install Digest::MD5
>
> _M
>
> --
>
> Michael Jastremski ..                AIM:rstfinsyn
> WORK:liquidation.com                  ME:westphila.net/mike
> PHOTO:opl.megaglobal.net ....        BIZ:megaglobal.net
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From scottm at kcls.org  Thu Jun  8 19:42:18 2000
From: scottm at kcls.org (Scott McDermott)
Date: Thu, 8 Jun 2000 16:42:18 -0700
Subject: [rt-users] Send to queue members only on creation?
Message-ID: <20000608164218.A13714@kcls.org>

I'd like to have a message sent out to the queue members with a request, but
only on creation of the request rather than on any action.  Is this currently
possible?

-- Scott McDermott
-- Systems & Network Administrator
-- King County Library System




From tobiasb at tobiasb.funcom.com  Fri Jun  9 04:14:45 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Fri, 9 Jun 2000 10:14:45 +0200 (MET DST)
Subject: [rt-users] Send to queue members only on creation?
In-Reply-To: <20000608164218.A13714@kcls.org>
Message-ID: <Pine.LNX.3.95.1000609101144.25758M-100000@tobiasb.funcom.com>

> I'd like to have a message sent out to the queue members with a request, but
> only on creation of the request rather than on any action.  Is this currently
> possible?

With RT1, IIRC you can only set up that every correspondence will be
mailed.  Of course, you can alter the behaviour by hacking the code.  I
think the right place to search is lib/rt/database/manipulate.pm, there is
one sub for every action (including "create request"), and all of them
call the sub for sending mail.  You just remove this mailsending behaviour
from all the other subs.

In RT2, this is trivial to configurate :)

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From cseward at clvillage.org  Fri Jun  9 12:22:13 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Fri, 09 Jun 2000 12:22:13 -0400
Subject: [rt-users] Create queue error
References: <393FCB72.1B3446F5@clvillage.org> <20000608130450.A5855@westphila.net> <393FD9D1.920FADBB@clvillage.org>
Message-ID: <394119B5.D65A20D5@clvillage.org>

OK...now I have another problem...while trying to open webrt:

Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:
/usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
/opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.

I just installed the Bundle::CPAN.

Any clues?  TIA!

"Christopher A. Seward, Sr." wrote:

> Thanks!  Installation AND setup complete.
>
> Michael wrote:
>
> > >>  And so i says to him|her..
> > > While trying to create a new queue, I receive the following error:
> > > ---
> > > Can't locate Digest/MD5.pm in @INC (@INC contains:
> > > /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.005
> > > /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
> > > /opt/rt/lib) at /opt/rt/lib/rt/database/config.pm  line 92.
> > > BEGIN failed--compilation aborted at /opt/rt/lib/rt/database/config.pm
> >
> > perl -MCPAN -e shell
> > cpan> install Digest::MD5
> >
> > _M
> >
> > --
> >
> > Michael Jastremski ..                AIM:rstfinsyn
> > WORK:liquidation.com                  ME:westphila.net/mike
> > PHOTO:opl.megaglobal.net ....        BIZ:megaglobal.net
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From tobiasb at tobiasb.funcom.com  Fri Jun  9 12:41:19 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Fri, 9 Jun 2000 18:41:19 +0200 (MET DST)
Subject: [rt-users] Create queue error
In-Reply-To: <394119B5.D65A20D5@clvillage.org>
Message-ID: <Pine.LNX.3.95.1000609183815.25758Z-100000@tobiasb.funcom.com>

> OK...now I have another problem...while trying to open webrt:
> 
> Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:
> /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
> /opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.

It's the config.pm that follows RT.  Where have you specified that it
should be, according to the Makefile?  Can you locate it?  Did the
Makefile generate any errors?

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From cseward at clvillage.org  Fri Jun  9 12:53:57 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Fri, 09 Jun 2000 12:53:57 -0400
Subject: [rt-users] Create queue error
References: <Pine.LNX.3.95.1000609183815.25758Z-100000@tobiasb.funcom.com>
Message-ID: <39412125.CA6ADA3E@clvillage.org>

Here are the excerpts from my Makefile:

# RT_PATH is the name of the directory you want make to install RT in
#
RT_PATH   = /opt/rt
#
# The rest of these paths are all configurable, but you probably don't want to

# put them elsewhere
#
RT_LIB_PATH  = $(RT_PATH)/lib
RT_ETC_PATH  = $(RT_PATH)/etc
RT_BIN_PATH  = $(RT_PATH)/bin
RT_CGI_PATH  = $(RT_BIN_PATH)/cgi
#
# The location of your rt configuration file
#
RT_CONFIG  = $(RT_ETC_PATH)/config.pm

That would make it "/opt/rt/etc/config.pm".
-----CAS


Tobias Brox wrote:

> > OK...now I have another problem...while trying to open webrt:
> >
> > Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:
> > /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> > /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
> > /opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.
>
> It's the config.pm that follows RT.  Where have you specified that it
> should be, according to the Makefile?  Can you locate it?  Did the
> Makefile generate any errors?
>
> --
> "The trouble with the world is that the stupid are
>  cocksure and the intelligent are full of doubt."
> - Bertrand Russell
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From cseward at clvillage.org  Fri Jun  9 12:58:45 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Fri, 09 Jun 2000 12:58:45 -0400
Subject: [rt-users] Create queue error
References: <Pine.LNX.3.95.1000609183815.25758Z-100000@tobiasb.funcom.com>
Message-ID: <39412244.3C457566@clvillage.org>

Sorry, I hit the send button too soon,

ere are the excerpts from my Makefile:

# RT_PATH is the name of the directory you want make to install RT in
#
RT_PATH   = /opt/rt
#
# The rest of these paths are all configurable, but you probably don't want to

# put them elsewhere
#
RT_LIB_PATH  = $(RT_PATH)/lib
RT_ETC_PATH  = $(RT_PATH)/etc
RT_BIN_PATH  = $(RT_PATH)/bin
RT_CGI_PATH  = $(RT_BIN_PATH)/cgi
#
# The location of your rt configuration file
#
RT_CONFIG  = $(RT_ETC_PATH)/config.pm

That would make it "/opt/rt/etc/config.pm".  It is there.
No errors doing the Makefile, only errors trying to create queue and user.
Upgraded Perl, then successfully created queue and users.
-----CAS

Tobias Brox wrote:

> > OK...now I have another problem...while trying to open webrt:
> >
> > Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:
> > /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> > /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
> > /opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.
>
> It's the config.pm that follows RT.  Where have you specified that it
> should be, according to the Makefile?  Can you locate it?  Did the
> Makefile generate any errors?
>
> --
> "The trouble with the world is that the stupid are
>  cocksure and the intelligent are full of doubt."
> - Bertrand Russell
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From tobiasb at tobiasb.funcom.com  Fri Jun  9 13:24:32 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Fri, 9 Jun 2000 19:24:32 +0200 (MET DST)
Subject: [rt-users] Create queue error
In-Reply-To: <39412125.CA6ADA3E@clvillage.org>
Message-ID: <Pine.LNX.3.95.1000609192405.25758b-100000@tobiasb.funcom.com>

> RT_CONFIG  = $(RT_ETC_PATH)/config.pm
> 
> That would make it "/opt/rt/etc/config.pm".

And the file isn't there?  And you got no error messages?

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From tobiasb at tobiasb.funcom.com  Fri Jun  9 13:27:00 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Fri, 9 Jun 2000 19:27:00 +0200 (MET DST)
Subject: [rt-users] Create queue error
In-Reply-To: <39412244.3C457566@clvillage.org>
Message-ID: <Pine.LNX.3.95.1000609192511.25758c-100000@tobiasb.funcom.com>

> That would make it "/opt/rt/etc/config.pm".  It is there.
> No errors doing the Makefile, only errors trying to create queue and user.
> Upgraded Perl, then successfully created queue and users.

> > > Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:

It is there, but can't be located?  Weird.  Maybe it's not readable by the
script? There has been problems with web servers running suid scripts
earlier at this list ..

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From stephenl at examen.com  Fri Jun  9 13:30:02 2000
From: stephenl at examen.com (Stephen J. Lawrence Jr.)
Date: Fri, 09 Jun 2000 10:30:02 -0700
Subject: [rt-users] Version 2.0 ETA
Message-ID: <39412999.7CBDC2CA@examen.com>

Is there and ETA for v2.0?

--
Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl at examen.com
-916-921-4300 ext. 703






From tobiasb at tobiasb.funcom.com  Fri Jun  9 13:57:43 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Fri, 9 Jun 2000 19:57:43 +0200 (MET DST)
Subject: [rt-users] Version 2.0 ETA
In-Reply-To: <39412999.7CBDC2CA@examen.com>
Message-ID: <Pine.LNX.3.95.1000609194514.25758f-100000@tobiasb.funcom.com>

> Is there and ETA for v2.0?

It was 1st of June.  Obviously that's broken by now (eventually, maybe
it will be finished in one year ;)

Seriously - it's too many factors to estimate - it depends mostly on how
many hands we can get on it.  At the moment, Jesse is very busy (actually
he's even at vacation at the moment), so it's only me that is hacking at
RT2 at the moment.

I'd daresay that there is not much left than stabilizing, getting the
installation more smoothly, fix up a lot of minor bugs, fix a lot of
minor features that are missing, and get the ACL working before we can
release.  As mentionated, we've already started using it locally!

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From cseward at clvillage.org  Fri Jun  9 16:11:42 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Fri, 09 Jun 2000 16:11:42 -0400
Subject: [rt-users] Can't start WebRT
Message-ID: <39414F7E.56A923F3@clvillage.org>

OK.  Let's try again.  I re-checked the installation of RT and found a
few weird things.  Now I'm getting this:

[Fri Jun  9 16:05:33 2000] [error] [client 127.0.0.1] Premature end of
script headers: /opt/rt/bin/cgi/webrt.cgi
Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:
/usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
/opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.

Any ideas?

----CAS

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From cseward at clvillage.org  Fri Jun  9 16:47:42 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Fri, 09 Jun 2000 16:47:42 -0400
Subject: [rt-users] Can't start WebRT
References: <39414F7E.56A923F3@clvillage.org>
Message-ID: <394157EE.25C3AB2F@clvillage.org>

BTW...it works fine from CLI now.

----CAS


"Christopher A. Seward, Sr." wrote:

> OK.  Let's try again.  I re-checked the installation of RT and found a
> few weird things.  Now I'm getting this:
>
> [Fri Jun  9 16:05:33 2000] [error] [client 127.0.0.1] Premature end of
> script headers: /opt/rt/bin/cgi/webrt.cgi
> Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:
> /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
> /opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.
>
> Any ideas?
>
> ----CAS
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From ptemples at deas.harvard.edu  Mon Jun 12 11:47:02 2000
From: ptemples at deas.harvard.edu (Phil Temples)
Date: Mon, 12 Jun 2000 11:47:02 -0400 (EDT)
Subject: [rt-users] Req database import
Message-ID: <200006121547.LAA18559@gigue.eas.harvard.edu>

Hi,

Has anyone written any nifty user contributed tools to 
import an Req ticket database into a new Rt installation?

Thanks,

Phil

-- 
Phil Temples <ptemples at deas.harvard.edu>




From mike at westphila.net  Mon Jun 12 11:51:21 2000
From: mike at westphila.net (Michael)
Date: Mon, 12 Jun 2000 11:51:21 -0400
Subject: [rt-users] Req database import
In-Reply-To: <200006121547.LAA18559@gigue.eas.harvard.edu>
References: <200006121547.LAA18559@gigue.eas.harvard.edu>
Message-ID: <20000612115121.F8289@westphila.net>

>>  And so i says to him|her.. 
> Hi,
> 
> Has anyone written any nifty user contributed tools to 
> import an Req ticket database into a new Rt installation?
> 

ftp://ftp.fsck.com/pub/rt/contrib/


_Michael.

-- 

Michael Jastremski ..                AIM:rstfinsyn
WORK:liquidation.com 	              ME:westphila.net/mike
PHOTO:opl.megaglobal.net ....        BIZ:megaglobal.net








From tobiasb at tobiasb.funcom.com  Tue Jun 13 03:39:38 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Tue, 13 Jun 2000 09:39:38 +0200 (MET DST)
Subject: [rt-users] Can't start WebRT
In-Reply-To: <39414F7E.56A923F3@clvillage.org>
Message-ID: <Pine.LNX.3.95.1000613093808.25758n-100000@tobiasb.funcom.com>

> [Fri Jun  9 16:05:33 2000] [error] [client 127.0.0.1] Premature end of
> script headers: /opt/rt/bin/cgi/webrt.cgi
> Can't locate /opt/rt/etc/config.pm in @INC (@INC contains:

> Any ideas?

Does the file /opt/rt/etc/config.pm exist?  Is it readable for the script?
Some webservers won't accept running setuid-scripts, I guess that might be
the most likely culprit.

I guess it's an idea to check if the file is readable and bark if not ...
I'll try to fix that for RT2 at least ... :)

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From anil at recoil.org  Tue Jun 13 13:26:10 2000
From: anil at recoil.org (Anil Madhavapeddy)
Date: Tue, 13 Jun 2000 18:26:10 +0100
Subject: [rt-users] Templates not getting copied
Message-ID: <IFEAIEDBCBBBJEGFCJAFCECLCBAA.anil@recoil.org>

Hi everyone,

I've just checked out the CVS copy of RT-1, and done a fresh install.

Everything works fine, except when I create a new queue, the web_create
template does not seem to get carried across, and I get this error
when creating a new request:

The specified template is missing or inaccessable.
 (/usr/local/rt/admin/etc/templates/queues/Testing/web_create)
 However, the custom content which was supposed to fill the template was:
 
If I create the file, then it goes away, but how can I stop it 
happening for every queue?

Thanks,
Anil

--
Anil Madhavapeddy, <anil at recoil.org>                   




From feargal at thecia.ie  Tue Jun 13 15:13:10 2000
From: feargal at thecia.ie (Feargal Reilly)
Date: Tue, 13 Jun 2000 20:13:10 +0100
Subject: [rt-users] Templates not getting copied 
In-Reply-To: Message from "Anil Madhavapeddy" <anil@recoil.org> 
   of "Tue, 13 Jun 2000 18:26:10 BST." <IFEAIEDBCBBBJEGFCJAFCECLCBAA.anil@recoil.org> 
Message-ID: <200006131913.e5DJDAZ63953@lucrece.office.thecia.ie>

Check the premissions for the generic templates. They should be owned by rt, 
and rwx by rt. Sometimes the install will leave them belonging to root.
My 2p.
-Feargal.





From danield at bitstream.net  Wed Jun 14 14:02:39 2000
From: danield at bitstream.net (Dan Debertin)
Date: Wed, 14 Jun 2000 13:02:39 -0500 (CDT)
Subject: [rt-users] fun with the mail interface
Message-ID: <Pine.LNX.4.20.0006141258220.296-100000@dmitri.bitstream.net>

We have a certain cadre of people here who prefer mail interfaces to web
interfaces. I've been exploring the RT's mail interface recently as an
antidote to their complaints, and it seems to mostly work. The only
problem that I see is that I get an unspecified error message every time
the interface is used -- RT performs the desired action, but also
complains that there has been an error. For example, I send:

%RT RESOLVE 244

And i get a notification that the request has been resolved, and then I
get another email:

Subject: [BSU RequestTracker #] (_rt_system) RT Error: [No Subject Given]

There has been an error:
There has been an error with your request:

Your message is reproduced below:

We are using qmail on our main mail server, which forwards mail for RT to
our staff server, running sendmail, in case that helps. Thanks....


~Dan D.
--
__________________________________________________________________
-- I am just an advertisement                
-- For a version
-- Of myself.

++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
++ airboss at bitstream.net
++ (612)321-9290






From beallr at karmanos.org  Wed Jun 14 14:35:57 2000
From: beallr at karmanos.org (Rick Beall)
Date: Wed, 14 Jun 2000 14:35:57 -0400
Subject: [rt-users] Reporting
Message-ID: <3947D08D.FD942ECD@karmanos.org>

What reporting features have people added to rt?
I saw from the list archives that the following two people had created
some
rough reporting of some sort:

allbery at ece.cmu.edu and Kent.Longballa at Onvoy.com> 


	What sort of things were reported?


	The reporting features I'm looking for are for each helpdesk
staffmember what are the number of hours, calls closed, number of
actions, open calls calls transferred.  This must be reported for a
setable period of time.  
	
	Does anyone have any ideas how I might do this in rt?




From jon.vafai at nyu.edu  Wed Jun 14 14:39:26 2000
From: jon.vafai at nyu.edu (Jonathan Vafai)
Date: Wed, 14 Jun 2000 14:39:26 -0400
Subject: [rt-users] Sendmail errors
Message-ID: <20000614143926.A1030@lurker.acf.nyu.edu>


   ----- The following addresses had permanent fatal errors -----
"|/usr/local/rt/bin/rt-mailgate ehire correspond"
    (expanded from: ehire-rt at lurker.acf.nyu.edu)

   ----- Transcript of session follows -----
sh: rt-mailgate not available for sendmail programs
554 "|/usr/local/rt/bin/rt-mailgate ehire correspond"... Service unavailable



My aliases file has:

ip-rt: "|/usr/local/rt/bin/rt-mailgate ip correspond"


And the permissions on the rt files are from a fresh RT 1.0.3 installation




From thale at rsch.comm.mot.com  Wed Jun 14 14:46:29 2000
From: thale at rsch.comm.mot.com (Bryan Thale)
Date: Wed, 14 Jun 2000 13:46:29 -0500
Subject: [rt-users] fun with the mail interface
References: <Pine.LNX.4.20.0006141258220.296-100000@dmitri.bitstream.net>
Message-ID: <3947D305.CE12BDDC@rsch.comm.mot.com>

Is there a User's Guide to the mail interface somewhere?  I'm using RT
1.0.3.  I've found the help section in rt/ui/mail/manipulate.pm, but it
just lists command syntax with little discussion of how that interface
should be used.

What I would like to be able to do is simply reply to a ticket I
received via email, include the %RT RESOLVE command in the message along
with whatever response I want logged and sent to the requester.  I can't
seem to get RT to understand the RESOLVE command so I figure I'm missing
a step somewhere along the line.  It accepts my User ID and password
just fine.

Thanks,
Bryan.

--
Bryan Thale
Motorola Labs, Networking and Infrastructure Research
mailto:thale at rsch.comm.mot.com







From allbery at ece.cmu.edu  Wed Jun 14 10:49:10 2000
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Wed, 14 Jun 2000 14:49:10 +0000
Subject: [rt-users] Sendmail errors
In-Reply-To: <20000614143926.A1030@lurker.acf.nyu.edu>
Message-ID: <8280000.961008550@tully>

On 06/14/00 15:39:26 -0400 Jonathan Vafai <jon.vafai at nyu.edu> wrote:
+-----
| sh: rt-mailgate not available for sendmail programs
| 554 "|/usr/local/rt/bin/rt-mailgate ehire correspond"... Service
| unavailable
+--->8

Your sendmail is configured to use smrsh, and you haven't added rt-mailgate 
to smrsh's list of acceptable programs.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]    allbery at kf8nh.apk.net
system administrator        [WAY too many hats]          allbery at ece.cmu.edu
electrical & computer engineering                                      KF8NH
carnegie mellon university      ["better check the oblivious first" -ke6sls]




From chuck at oa.net  Wed Jun 14 16:58:07 2000
From: chuck at oa.net (Chuck Pitre - External Technical Manager)
Date: Wed, 14 Jun 2000 14:58:07 -0600 (MDT)
Subject: [rt-users] bizarre issue
Message-ID: <Pine.BSF.4.10.10006141455050.9773-100000@cerebus.oanet.com>

I just upgrade to RT version 1.0.3 from version 1.0.2

Everything went fairly seemlessly except for one issue.

Now, when you email my queue (in this case support at oanet.com) and a
technician replies to it, no email is sent to the user.  However, when the
email is originally sent, the user does get the confirmation.

/var/log/maillog doens't show anything being recorded as for the email
attempting to be sent (neither does /var/log/messages)

RT is currently running on FreeBSD 3.2 /w sendmail 8.9.3

     ----->One Connection, A Million Places To Go<-----

                      Chuck Pitre                     
          OA Group of Technologies, Internet Division
                  External Technical Manager
                     Network Operations

(780) 425-5151 ext 456 telephone      
(780) 425-3852 fax
1-888-663-1336 Toll Free
chuck.pager at oagroup.com







From tobiasb at tobiasb.funcom.com  Thu Jun 15 06:10:11 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Thu, 15 Jun 2000 12:10:11 +0200 (MET DST)
Subject: [rt-users] Reporting
In-Reply-To: <3947D08D.FD942ECD@karmanos.org>
Message-ID: <Pine.LNX.3.95.1000615120746.8152F-100000@tobiasb.funcom.com>

> What reporting features have people added to rt?

I do know that there are at least one alarm scripts for RT1 which sends
out mail when the due date is closing in, and/or if things has been lying
open or stalled for a too long time.

The other kind of reporting facilities that are needed are statistical
ones.  I'm not sure what exists.  A lot of things can actually be pulled
out directly from the database through SQL.

> 	The reporting features I'm looking for are for each helpdesk
> staffmember what are the number of hours, calls closed, number of
> actions, open calls calls transferred.  This must be reported for a
> setable period of time.
> 	
> 	Does anyone have any ideas how I might do this in rt?

You might want to look at the transactions table in the database, I guess
most of the statistics above might be pulled out through sql.

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From cseward at clvillage.org  Thu Jun 15 08:41:52 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Thu, 15 Jun 2000 08:41:52 -0400
Subject: [rt-users] OncallForm.(cgi)
References: <Pine.LNX.3.95.1000615120746.8152F-100000@tobiasb.funcom.com>
Message-ID: <3948CF10.8CBB5108@clvillage.org>

Anyone have experience with this contrib?  I try to use it, and Apache gives
this error:
    undefined subroutine CGI::use_named_parameters

Thanks!

----CAS

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From scottm at kcls.org  Thu Jun 15 17:42:38 2000
From: scottm at kcls.org (Scott McDermott)
Date: Thu, 15 Jun 2000 14:42:38 -0700
Subject: [rt-users] Public queue access?
Message-ID: <20000615144238.B7792@kcls.org>

Is there a good way to allow J. Random User to view the queues?  I'm not
seeing one in RT 1.0, will there be something for this in 2.0?

-- Scott McDermott
-- Systems & Network Administrator
-- King County Library System




From tobiasb at tobiasb.funcom.com  Fri Jun 16 02:44:03 2000
From: tobiasb at tobiasb.funcom.com (Tobias Brox)
Date: Fri, 16 Jun 2000 08:44:03 +0200 (MET DST)
Subject: [rt-users] Public queue access?
In-Reply-To: <20000615144238.B7792@kcls.org>
Message-ID: <Pine.LNX.3.95.1000616084337.8152Z-100000@tobiasb.funcom.com>

> Is there a good way to allow J. Random User to view the queues?  I'm not
> seeing one in RT 1.0, will there be something for this in 2.0?

I think it's ment to be, but I think we have forgotten it.  Another thing
we have to discuss at RTCon.

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell






From Richard.West at divatv.com  Fri Jun 16 14:05:06 2000
From: Richard.West at divatv.com (Richard West)
Date: Fri, 16 Jun 2000 14:05:06 -0400
Subject: [rt-users] Public queue access?
References: <Pine.LNX.3.95.1000616084337.8152Z-100000@tobiasb.funcom.com>
Message-ID: <394A6C52.C577FFBC@divatv.com>

This comes up every so often....

The only way is to create a 'guest' user with no real privlidges aside from
viewing ability and have them log in using that guest account..

-Rich

--
Richard West                     Get Your Name On The Web!  Register or
Transfer
Sr. Systems Administrator        your Domain Name for as little as $14.95/yr!

Wesmo Computer Services          Check out http://www.wesmo.com for details!




Tobias Brox wrote:

> > Is there a good way to allow J. Random User to view the queues?  I'm not
> > seeing one in RT 1.0, will there be something for this in 2.0?
>
> I think it's ment to be, but I think we have forgotten it.  Another thing
> we have to discuss at RTCon.





From cseward at clvillage.org  Fri Jun 16 15:16:27 2000
From: cseward at clvillage.org (Christopher A. Seward, Sr.)
Date: Fri, 16 Jun 2000 15:16:27 -0400
Subject: [rt-users] Returned mail: Can't create output: Permission denied
Message-ID: <394A7D0B.56442170@clvillage.org>

I tried the symlink trick (ln -s /opt/rt/bin/rt-mailgate
/etc/smrsh/rt-mailgate), but I still get this:

The original message was received at Fri, 16 Jun 2000 15:13:50 -0400
from aux_server.clvillage.org [192.168.1.52]

   ----- The following addresses had permanent fatal errors -----
/opt/rt/bin/t-mailgate Support correspond
    (expanded from: <support at clvillage.org>)

   ----- Transcript of session follows -----
550 /opt/rt/bin/t-mailgate Support correspond ... Can't create output:
Permission denied

Help!!!
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From griffy at math.umd.edu  Fri Jun 16 22:46:25 2000
From: griffy at math.umd.edu (Tim Strobell aka Griffy)
Date: Fri, 16 Jun 2000 22:46:25 -0400
Subject: [rt-users] queue members and access levels
Message-ID: <20000616224625.B22462@laplace.umd.edu>

Howdy folks,

I've got a question about the queue access controls.

We would like to set up the notion of a "responsible" person for a queue.
The responsible person(s) would have manipulate permissions and receive copies
of the transactions via email.  The other users would have permission to
manipulate the queue, but would not receive the transaction email.
"Display" isn't enough access, but "Manipulate" is too much. 

Has anyone worked around this, or can anyone see a solution?
I was going to hack in another access level for now.
Or should I just shut up and wait for RT2? :-) 

Many thanks,

Tim

--
Tim "Griffy" Strobell, griffy at math.umd.edu, (301) 405-8175
Assistant Sysadmin, Server Janitor, and Customer Service Associate
Department of Mathematics, University of Maryland at College Park




From jesse at fsck.com  Sat Jun 17 10:31:17 2000
From: jesse at fsck.com (Jesse)
Date: Sat, 17 Jun 2000 10:31:17 -0400
Subject: [rt-users] queue members and access levels
In-Reply-To: <20000616224625.B22462@laplace.umd.edu>; from griffy@math.umd.edu on Fri, Jun 16, 2000 at 10:46:25PM -0400
References: <20000616224625.B22462@laplace.umd.edu>
Message-ID: <20000617103117.J9722@pallas.fsck.com>

As you guessed, 2.0 will have better controls for this sort of thing.
If you don't want those user to get _any_ mail, just set their email addresses to null. but that's clearly not ideal

	jesse




On Fri, Jun 16, 2000 at 10:46:25PM -0400, Tim Strobell aka Griffy wrote:
> Howdy folks,
> 
> I've got a question about the queue access controls.
> 
> We would like to set up the notion of a "responsible" person for a queue.
> The responsible person(s) would have manipulate permissions and receive copies
> of the transactions via email.  The other users would have permission to
> manipulate the queue, but would not receive the transaction email.
> "Display" isn't enough access, but "Manipulate" is too much. 
> 
> Has anyone worked around this, or can anyone see a solution?
> I was going to hack in another access level for now.
> Or should I just shut up and wait for RT2? :-) 
> 
> Many thanks,
> 
> Tim
> 
> --
> Tim "Griffy" Strobell, griffy at math.umd.edu, (301) 405-8175
> Assistant Sysadmin, Server Janitor, and Customer Service Associate
> Department of Mathematics, University of Maryland at College Park
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
'"As the company that brought users the Internet, Netscape is now inviting 
the more than 60 million people who have used our client software to
'tune up' and upgrade to Netscape Communicator," said Mike Homer, 
senior vice president of marketing at Netscape.'  Sometimes I wonder.




From ivers at realophob.de  Mon Jun 19 05:37:36 2000
From: ivers at realophob.de (Matthias Ivers)
Date: Mon, 19 Jun 2000 11:37:36 +0200
Subject: [rt-users] Commenting on a request via eMail
Message-ID: <394DE9E0.98DD6AC0@realophob.de>

Hi!

    in rt_users_guide.html the following is said:

--- snip ---
"The most common way to comment or reply to a message is to use email.
        To comment, simply reply to an RT message or create a new
message with
        the following string in the subject:

        [RequestTracker #<request id>]

        To reply, simply reply to the message and Cc: the requestor."
--- snip ---

However - it does not work for me. I think that the rt_users_guide.html
assumes a non standard setup. I have installed rt the way it is
described in the documentation. In my aliases I forward mail to the
gateway:

rt-errors:    "|/usr/local/rt/bin/rt-mailgate    errors    correspond"

I could add another alias which uses "comment" and change the address of
the queue in admin-webrt to the "comment-only"-alias and it would work,
but the way it is described in the users guide is much better.

How can I configure rt to behave as described in the users guide??? (or
is the users guide out of date??)

regards

    Matthias





From feargal at thecia.ie  Mon Jun 19 11:26:12 2000
From: feargal at thecia.ie (Feargal Reilly)
Date: Mon, 19 Jun 2000 16:26:12 +0100
Subject: [rt-users] rt on FreeBSD v4.0
Message-ID: <200006191526.e5JFQC900449@lucrece.office.thecia.ie>

Hi,
We just upgraded our server to FreeBSD v4.0 stable, and webrt.cgi stopped 
functioning. It seems the reinstall unlinked CGI.pm
To fix I reinstalled CGI.pm using CGI.pm-2.56
Just thought I'd post this tidbit for the archives.





From mbrader at aurema.com  Wed Jun 21 02:03:57 2000
From: mbrader at aurema.com (Michael Brader)
Date: 21 Jun 2000 16:03:57 +1000
Subject: [rt-users] Commenting on a request via eMail
In-Reply-To: Matthias Ivers's message of "Mon, 19 Jun 2000 11:37:36 +0200"
References: <394DE9E0.98DD6AC0@realophob.de>
Message-ID: <qcsnu74lki.fsf@swag.sw.oz.au>

Matthias Ivers <ivers at realophob.de> writes:

> Hi!
> 
>     in rt_users_guide.html the following is said:
> 
> --- snip ---
> "The most common way to comment or reply to a message is to use email.
>         To comment, simply reply to an RT message or create a new
> message with
>         the following string in the subject:
> 
>         [RequestTracker #<request id>]

This is wrong. It should be [<RT_MAIL_TAG> #<request_id>]

>         To reply, simply reply to the message and Cc: the requestor."

This is also wrong. The reply goes to the requestor if the 'send all
correspondence to requestor' checkbox is ticked,

> --- snip ---
> 
> However - it does not work for me. I think that the rt_users_guide.html
> assumes a non standard setup. 

You're half right. It's a combination of local configuration and
wishful thinking on my part.

> rt-errors:    "|/usr/local/rt/bin/rt-mailgate    errors    correspond"
> 
> I could add another alias which uses "comment" and change the address of
> the queue in admin-webrt to the "comment-only"-alias and it would work,
> but the way it is described in the users guide is much better.
> 
> How can I configure rt to behave as described in the users guide??? (or
> is the users guide out of date??)

It's not out of date, it's just wrong :-(

It wouldn't be too hard to hack that behaviour in though if you really
wanted. You'ww want to take a look at lib/rt/ui/mail/manipulate.pm and
lib/rt/support/mail.pm.

I'm sure RT2 will give the administrator a lot more
flexibility about when, where and to whom mail is sent.

Cheers,

-- 
Michael Brader
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:mbrader at aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174




From jesse at fsck.com  Tue Jun 20 17:00:38 2000
From: jesse at fsck.com (jesse)
Date: Tue, 20 Jun 2000 21:00:38 +0000
Subject: [rt-users] Commenting on a request via eMail
In-Reply-To: <394DE9E0.98DD6AC0@realophob.de>; from ivers@realophob.de on Mon, Jun 19, 2000 at 11:37:36AM +0200
References: <394DE9E0.98DD6AC0@realophob.de>
Message-ID: <20000620210038.A2485@anna.home.fsck.com>

Wow. the users' guide is terribly terribly wrong. I'm so sorry.
One of RT's strengths is that it doesn't require that you CC the requestor.
Basically, create an alias rt-errors-comment which calls rt-mailgate with 
comment rather than correspond.  When you want to comment on requests,
send the mail to that alias.

	Sorry about that. I'll fix the users' guide when I get home unless
meri beats me to it. *wink*


On Mon, Jun 19, 2000 at 11:37:36AM +0200, Matthias Ivers wrote:
> Hi!
> 
>     in rt_users_guide.html the following is said:
> 
> --- snip ---
> "The most common way to comment or reply to a message is to use email.
>         To comment, simply reply to an RT message or create a new
> message with
>         the following string in the subject:
> 
>         [RequestTracker #<request id>]
> 
>         To reply, simply reply to the message and Cc: the requestor."
> --- snip ---
> 
> However - it does not work for me. I think that the rt_users_guide.html
> assumes a non standard setup. I have installed rt the way it is
> described in the documentation. In my aliases I forward mail to the
> gateway:
> 
> rt-errors:    "|/usr/local/rt/bin/rt-mailgate    errors    correspond"
> 
> I could add another alias which uses "comment" and change the address of
> the queue in admin-webrt to the "comment-only"-alias and it would work,
> but the way it is described in the users guide is much better.
> 
> How can I configure rt to behave as described in the users guide??? (or
> is the users guide out of date??)
> 
> regards
> 
>     Matthias
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 




From bill at carbonecho.com  Wed Jun 21 13:54:54 2000
From: bill at carbonecho.com (Bill Welch)
Date: Wed, 21 Jun 2000 13:54:54 -0400
Subject: [rt-users] can't create requests by mail - @domain.name still part of user name
Message-ID: <002f01bfdba9$ce5339e0$4200000a@bwtwin600>

Shouldn't the mail interface be using email address to look up username, so that the same user can can use mail and web interface? Am I supposed to create users with their email address as their name?

Bill.

rt 1.0.3

rt::add_new_request(/usr/lib/rt/lib/rt/database/manipulate.pm:30):
30:         if (!&can_create_request($in_queue_id, $in_current_user)) {
  DB<5> p $in_queue_id, $in_current_user
Development, bill at carbonecho.com

  DB<10>x %queues
[snip]
6  'Development'
7  HASH(0x83b02e4)
   'acls' => HASH(0x83b0248)
      'adrienne' => HASH(0x83b8b8c)
         'admin' => 0
         'display' => 1
         'manipulate' => 0
      'bill' => HASH(0x82c510c)
         'admin' => 1
         'display' => 1
         'manipulate' => 1
[snip] 

 (no bill at carbonecho.com in $queues)
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From marianne.sarkis at moai.com  Wed Jun 21 14:06:37 2000
From: marianne.sarkis at moai.com (Lilly Sarkis)
Date: Wed, 21 Jun 2000 11:06:37 -0700
Subject: [rt-users] New install
Message-ID: <C34890BB3CA1D31182DA009027B72660245AE1@sfomsx03>

Hello all,

I looked through the archives and couldn't find an answer to this problem. I
just clean installed RT, and am getting a 500 error. I installed in in the
/usr/local/rt directory. And when I go to the browser at
http://hostnamehere/rt/webrt.cgi I get Internal Server Error
The server encountered an internal error or misconfiguration and was unable
to complete your request. 
Please contact the server administrator, root at 192.168.0.207 and inform them
of the time the error occurred, and anything you might have done that may
have caused the error. 
More information about this error may be available in the server error log.

I'm not sure what I'm supposed to do now. I added the Alias line in the
access.conf.

If someone would be so kind as to help me troubleshoot or offer a solution
to this problem, I'd greatly appreciate it.

Thanks,

Lilly Sarkis, 
QA/Engineering Webmastress
Moai Technologies, Inc.
415-625-2228
marianne.sarkis at moai.com





From feargal at thecia.ie  Wed Jun 21 15:40:30 2000
From: feargal at thecia.ie (Feargal Reilly)
Date: Wed, 21 Jun 2000 20:40:30 +0100
Subject: [rt-users] New install 
In-Reply-To: Message from Lilly Sarkis <marianne.sarkis@moai.com> 
   of "Wed, 21 Jun 2000 11:06:37 PDT." <C34890BB3CA1D31182DA009027B72660245AE1@sfomsx03> 
Message-ID: <200006211940.e5LJeV906760@lucrece.office.thecia.ie>

Have a look in the apache error logs, should be near /var/logs/error-log 
More information will appear there about the problem near the bottom.
Just reload before lessing the logs.

-- 
Feargal Reilly,
Systems Administrator,
The CIA.
Ph: +353-86-8157621.

"A goldfish was his muse, eternally amused"
             -Shelley. (Not the dead one though)

> Hello all,
> 
> I looked through the archives and couldn't find an answer to this problem. I
> just clean installed RT, and am getting a 500 error. I installed in in the
> /usr/local/rt directory. And when I go to the browser at
> http://hostnamehere/rt/webrt.cgi I get Internal Server Error
> The server encountered an internal error or misconfiguration and was unable
> to complete your request. 
> Please contact the server administrator, root at 192.168.0.207 and inform them
> of the time the error occurred, and anything you might have done that may
> have caused the error. 
> More information about this error may be available in the server error log.
> 
> I'm not sure what I'm supposed to do now. I added the Alias line in the
> access.conf.
> 
> If someone would be so kind as to help me troubleshoot or offer a solution
> to this problem, I'd greatly appreciate it.
> 
> Thanks,
> 
> Lilly Sarkis, 
> QA/Engineering Webmastress
> Moai Technologies, Inc.
> 415-625-2228
> marianne.sarkis at moai.com
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 






From brendanm at group1.com  Wed Jun 21 16:59:54 2000
From: brendanm at group1.com (brendanm at group1.com)
Date: Wed, 21 Jun 2000 13:59:54 -0700
Subject: [rt-users] strange dates
Message-ID: <39512CCA.814FAB4F@group1.com>


Hello,

I was wondering if anybody had ever experienced the dates displayed by
the RT web interface as being all equal to   Wed Dec 31  1969  16:00  ?

I think this is the date from which Unix counts its seconds or something
like that...


Any ideas?


Thanks,
Brendan





From mike at westphila.net  Wed Jun 21 17:10:54 2000
From: mike at westphila.net (Michael)
Date: Wed, 21 Jun 2000 17:10:54 -0400
Subject: [rt-users] strange dates
In-Reply-To: <39512CCA.814FAB4F@group1.com>
References: <39512CCA.814FAB4F@group1.com>
Message-ID: <20000621171054.G24109@westphila.net>

>>  And so i says to him|her.. 
> 
> Hello,
> 
> I was wondering if anybody had ever experienced the dates displayed by
> the RT web interface as being all equal to   Wed Dec 31  1969  16:00  ?
> 
> I think this is the date from which Unix counts its seconds or something
> like that...

Yes.  You'll get this result if you pass zero (or a low number) to a 
date function that expects unix time in seconds.

Sometimes this can be caused by a bad time-of-day chip
on your computer, or by a date field in a database being
null.

I'm not sure what the exact problem is in rt, it could be
entirely installation specific.

Is the date set properly on your machine?


_Michael.



-- 

Michael Jastremski ..                AIM:rstfinsyn
WORK:liquidation.com 	              ME:westphila.net/mike
PHOTO:opl.megaglobal.net ....        BIZ:megaglobal.net








From rmillis at enel.ucalgary.ca  Thu Jun 22 11:51:29 2000
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Thu, 22 Jun 2000 09:51:29 -0600
Subject: [rt-users] Resolve requests via e-mail
References: <200005261745.KAA15471@mendel.ucsc.edu>
Message-ID: <39523601.D7DB0ADD@enel.ucalgary.ca>

Stephen Hauskins wrote:

> You place these commands in the message body and mail to rt-action
>
> RT will process them in the order of the list.
>
>         %RT USER <username>
>         %RT PASS <password>
>

Do you need to add these tokens to each mail message to authenticate
yourself? Does the password get sent to a user of you reply and perform
an action? I played with this a little while ago and it seemed my
password got saved in the transaction history.
--
Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/





From hohokus at hotmail.com  Fri Jun 23 19:43:53 2000
From: hohokus at hotmail.com (hohokus wombat)
Date: Fri, 23 Jun 2000 23:43:53 GMT
Subject: [rt-users] filter incoming mail prior to RT?
Message-ID: <20000623234353.60699.qmail@hotmail.com>

hello --

question: is there a way to filter incoming messages and act on them 
(delete, print a copy, etc) prior to them being put into the rt queue?

example: "support at somehost.com" has an entry in /etc/aliases that puts all 
incoming mail for 'support' into a queue. you want to be able to dispose of 
certain pieces of mail without it ever reaching the RT queue, or print a 
copy of selected things and move them along into the queue.

using mandrake 7 with sendmail, procmail as the local delivery agent. 
quickly skimmed over a few man pages and came to the conclusion that entries 
in /etc/aliases would get acted on before procmail got a chance to filter -- 
is this correct?

any help appreciated, i don't want to dig into the bowels of sendmail if i 
don't have to. :)

- hohokus at hotmail.com
________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com





From jesse at fsck.com  Fri Jun 23 20:07:10 2000
From: jesse at fsck.com (Jesse)
Date: Fri, 23 Jun 2000 20:07:10 -0400
Subject: [rt-users] filter incoming mail prior to RT?
In-Reply-To: <20000623234353.60699.qmail@hotmail.com>; from hohokus@hotmail.com on Fri, Jun 23, 2000 at 11:43:53PM +0000
References: <20000623234353.60699.qmail@hotmail.com>
Message-ID: <20000623200710.Y9722@pallas.fsck.com>

Instead, invoke RT from procmail.

	jesse


On Fri, Jun 23, 2000 at 11:43:53PM +0000, hohokus wombat wrote:
> hello --
> 
> question: is there a way to filter incoming messages and act on them 
> (delete, print a copy, etc) prior to them being put into the rt queue?
> 
> example: "support at somehost.com" has an entry in /etc/aliases that puts all 
> incoming mail for 'support' into a queue. you want to be able to dispose of 
> certain pieces of mail without it ever reaching the RT queue, or print a 
> copy of selected things and move them along into the queue.
> 
> using mandrake 7 with sendmail, procmail as the local delivery agent. 
> quickly skimmed over a few man pages and came to the conclusion that entries 
> in /etc/aliases would get acted on before procmail got a chance to filter -- 
> is this correct?
> 
> any help appreciated, i don't want to dig into the bowels of sendmail if i 
> don't have to. :)
> 
> - hohokus at hotmail.com
> ________________________________________________________________________
> Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.




From ptemples at deas.harvard.edu  Sat Jun 24 11:06:38 2000
From: ptemples at deas.harvard.edu (Phil Temples)
Date: Sat, 24 Jun 2000 11:06:38 -0400 (EDT)
Subject: [rt-users] Problem with queue access control
Message-ID: <200006241506.LAA11554@gigue.eas.harvard.edu>

Hi all,

I created a new queue, and reviewed the permissions of each user
for this new queue.  (I have Admin access control for the queue in
question.)

In addition to the existing "help" queue alias, I added a new
alias for the "csgp" queue in /etc/mail/aliases:

    # request ticket aliases
    help:     |"/l/rt/bin/rt-mailgate help correspond"
    csgp:     |"/l/rt/bin/rt-mailgate csgp correspond"


When I send new tickets via the email interface, I get the following
error message:

    Date: Fri, 23 Jun 2000 11:50:36 -0400 (EDT)
    Subject: [csg #0] (_rt_system) RT Error: test csg private queue
    Reply-To: Phil Temples  via RT <rt at wwwpt.das.harvard.edu>
    To: ptemples at deas.harvard.edu
    X-Request-ID: 0
    X-RT-Loop-Prevention: csg
    X-Sender: ptemples at deas.harvard.edu
    X-Managed-By: Request Tracker 1.0.3 (http://www.fsck.com/projects/rt)
    Precedence: bulk 
    
    There has been an error:
    There has been an error with your request:
    You don't have permission to create requests in this queue
    
    Your message is reproduced below:
    
    test
    
    --- Headers Follow ---
    <...>

However, I and other RT users can open new tickets in this queue and
move tickets to the new queue from other queues using the web interface 
without any problems.

Any clues?

Phil

-- 
Phil Temples <ptemples at deas.harvard.edu>




From jesse at fsck.com  Sat Jun 24 19:28:00 2000
From: jesse at fsck.com (Jesse)
Date: Sat, 24 Jun 2000 19:28:00 -0400
Subject: [rt-users] Problem with queue access control
In-Reply-To: <200006241506.LAA11554@gigue.eas.harvard.edu>; from ptemples@deas.harvard.edu on Sat, Jun 24, 2000 at 11:06:38AM -0400
References: <200006241506.LAA11554@gigue.eas.harvard.edu>
Message-ID: <20000624192800.G9722@pallas.fsck.com>

Have you turned on "allow non-members to create requests" 
That's needed to allow email creation.


On Sat, Jun 24, 2000 at 11:06:38AM -0400, Phil Temples wrote:
> Hi all,
> 
> I created a new queue, and reviewed the permissions of each user
> for this new queue.  (I have Admin access control for the queue in
> question.)
> 
> In addition to the existing "help" queue alias, I added a new
> alias for the "csgp" queue in /etc/mail/aliases:
> 
>     # request ticket aliases
>     help:     |"/l/rt/bin/rt-mailgate help correspond"
>     csgp:     |"/l/rt/bin/rt-mailgate csgp correspond"
> 
> 
> When I send new tickets via the email interface, I get the following
> error message:
> 
>     Date: Fri, 23 Jun 2000 11:50:36 -0400 (EDT)
>     Subject: [csg #0] (_rt_system) RT Error: test csg private queue
>     Reply-To: Phil Temples  via RT <rt at wwwpt.das.harvard.edu>
>     To: ptemples at deas.harvard.edu
>     X-Request-ID: 0
>     X-RT-Loop-Prevention: csg
>     X-Sender: ptemples at deas.harvard.edu
>     X-Managed-By: Request Tracker 1.0.3 (http://www.fsck.com/projects/rt)
>     Precedence: bulk 
>     
>     There has been an error:
>     There has been an error with your request:
>     You don't have permission to create requests in this queue
>     
>     Your message is reproduced below:
>     
>     test
>     
>     --- Headers Follow ---
>     <...>
> 
> However, I and other RT users can open new tickets in this queue and
> move tickets to the new queue from other queues using the web interface 
> without any problems.
> 
> Any clues?
> 
> Phil
> 
> -- 
> Phil Temples <ptemples at deas.harvard.edu>
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch




From taherh at stanford.edu  Tue Jun 27 15:06:30 2000
From: taherh at stanford.edu (Taher H Haveliwala)
Date: Tue, 27 Jun 2000 12:06:30 -0700 (PDT)
Subject: [rt-users] independent sets of queues
Message-ID: <Pine.GSO.4.21.0006271155530.25600-100000@elaine0.Stanford.EDU>

Hi,

I'm a new RT user.  RT is almost exactly what I was looking for, except
for the following issue:  I need to set up RT for use by several
independent groups of people.  Each group should be able to administer
things for themselves.  Is there any way, short of installing RT multiple
times in separate directories, to allow multiple groups to use RT with
their own sets of queues?

I.e., group San Francisco would want a set of queues, say 'Finance',
'Recreation', etc... and group Los Angeles would also want a set of
queues, say 'Recreation' and 'Business' or something like that.  Each
group would want to have administration privilege for their own set of
queues.

Should I just give each group only 1 queue, and then let them use
subject/area to categorize tickets?  It's not as flexible (i.e.,
SF-Finance might need a different membership list than SF-Recreation)

Or should I install RT one time for each different group (messy!)?

Or is there a better way?

I scanned through the docs/mail archives, and came across some stuff about
'recursive queues' in 2.0, but that's overkill, and I'm not sure if that
is still being implemented.

Thanks in advance for your help,
Taher






From jesse at fsck.com  Tue Jun 27 15:14:43 2000
From: jesse at fsck.com (Jesse)
Date: Tue, 27 Jun 2000 15:14:43 -0400
Subject: [rt-users] independent sets of queues
In-Reply-To: <Pine.GSO.4.21.0006271155530.25600-100000@elaine0.Stanford.EDU>; from taherh@stanford.edu on Tue, Jun 27, 2000 at 12:06:30PM -0700
References: <Pine.GSO.4.21.0006271155530.25600-100000@elaine0.Stanford.EDU>
Message-ID: <20000627151443.J1964@pallas.fsck.com>

Well, you could create the queues as the "global administrator" and then designate
specific individuals as "queue admin" for a given queue.

	jesse


On Tue, Jun 27, 2000 at 12:06:30PM -0700, Taher H Haveliwala wrote:
> Hi,
> 
> I'm a new RT user.  RT is almost exactly what I was looking for, except
> for the following issue:  I need to set up RT for use by several
> independent groups of people.  Each group should be able to administer
> things for themselves.  Is there any way, short of installing RT multiple
> times in separate directories, to allow multiple groups to use RT with
> their own sets of queues?
> 
> I.e., group San Francisco would want a set of queues, say 'Finance',
> 'Recreation', etc... and group Los Angeles would also want a set of
> queues, say 'Recreation' and 'Business' or something like that.  Each
> group would want to have administration privilege for their own set of
> queues.
> 
> Should I just give each group only 1 queue, and then let them use
> subject/area to categorize tickets?  It's not as flexible (i.e.,
> SF-Finance might need a different membership list than SF-Recreation)
> 
> Or should I install RT one time for each different group (messy!)?
> 
> Or is there a better way?
> 
> I scanned through the docs/mail archives, and came across some stuff about
> 'recursive queues' in 2.0, but that's overkill, and I'm not sure if that
> is still being implemented.
> 
> Thanks in advance for your help,
> Taher
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.   




From taherh at stanford.edu  Tue Jun 27 16:15:43 2000
From: taherh at stanford.edu (Taher H Haveliwala)
Date: Tue, 27 Jun 2000 13:15:43 -0700 (PDT)
Subject: [rt-users] independent sets of queues
In-Reply-To: <20000627151443.J1964@pallas.fsck.com>
Message-ID: <Pine.GSO.4.21.0006271311120.26918-100000@elaine0.Stanford.EDU>

That's an option, but then every time a group wanted to create a new
queue, they would have to bug me, and I'd prefer not to have to do any
more work than necessary administering the system ;)  

I suppose if it turns out queue creation is infrequent, I might do it that
way.

Taher

On Tue, 27 Jun 2000, Jesse wrote:

> Well, you could create the queues as the "global administrator" and
> then designate specific individuals as "queue admin" for a given
> queue.
> 
> 	jesse
> 
> 
> On Tue, Jun 27, 2000 at 12:06:30PM -0700, Taher H Haveliwala wrote:
> > Hi,
> > 
> > I'm a new RT user.  RT is almost exactly what I was looking for, except
> > for the following issue:  I need to set up RT for use by several
> > independent groups of people.  Each group should be able to administer
> > things for themselves.  Is there any way, short of installing RT multiple
> > times in separate directories, to allow multiple groups to use RT with
> > their own sets of queues?
> > 
> > I.e., group San Francisco would want a set of queues, say 'Finance',
> > 'Recreation', etc... and group Los Angeles would also want a set of
> > queues, say 'Recreation' and 'Business' or something like that.  Each
> > group would want to have administration privilege for their own set of
> > queues.
> > 
> > Should I just give each group only 1 queue, and then let them use
> > subject/area to categorize tickets?  It's not as flexible (i.e.,
> > SF-Finance might need a different membership list than SF-Recreation)
> > 
> > Or should I install RT one time for each different group (messy!)?
> > 
> > Or is there a better way?
> > 
> > I scanned through the docs/mail archives, and came across some stuff about
> > 'recursive queues' in 2.0, but that's overkill, and I'm not sure if that
> > is still being implemented.
> > 
> > Thanks in advance for your help,
> > Taher
> > 
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
> pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> -------------------------------------------------------------
> I admit that X is the second worst windowing system in the world, but all the 
> others I've used are tied for first.   
> 





From mbrader at aurema.com  Tue Jun 27 21:44:01 2000
From: mbrader at aurema.com (Michael Brader)
Date: 28 Jun 2000 11:44:01 +1000
Subject: [rt-users] Commenting on a request via eMail
In-Reply-To: jesse's message of "Tue, 20 Jun 2000 21:00:38 +0000"
References: <394DE9E0.98DD6AC0@realophob.de> <20000620210038.A2485@anna.home.fsck.com>
Message-ID: <qcvgyuvau6.fsf@swag.sw.oz.au>

jesse <jesse at fsck.com> writes:

> Wow. the users' guide is terribly terribly wrong. I'm so sorry.
> One of RT's strengths is that it doesn't require that you CC the requestor.
> Basically, create an alias rt-errors-comment which calls rt-mailgate with 
> comment rather than correspond.  When you want to comment on requests,
> send the mail to that alias.

Since it was me that was terribly terribly wrong, I've had a quick go
at fixing it. That paragraph in the users guide now says:

    The most common way to reply to a message is to use email. To
    do this, simply reply to an RT message or create a new message
    with the following string in the subject:

    [<RT_MAIL_TAG #request id]

    where RT_MAIL_TAG is as configured in etc/config.pm

    To comment via email, you need to create an alias
    <queue-name>-comment which calls rt-mailgate with comment
    rather than correspond.  When you want to comment on requests,
    send the mail to that alias.

Patch follows:

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-------------- next part --------------
  
-- 
Michael Brader
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:mbrader at aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174

From adb at onramp.ca  Thu Jun 29 16:37:04 2000
From: adb at onramp.ca (Anthony DeBoer)
Date: 29 Jun 2000 20:37:04 -0000
Subject: [rt-users] Commenting on a request via eMail
In-Reply-To: <20000620210038.A2485@anna.home.fsck.com>
Message-ID: <20000629203704.7532.qmail@thud.internal.onramp.ca>

jesse <jesse at fsck.com> writes:
> Basically, create an alias rt-errors-comment which calls rt-mailgate with 
> comment rather than correspond.  When you want to comment on requests,
> send the mail to that alias.

I see a way for people to shoot themselves in the foot there.

Basically, user A wants to comment, and mungs the destination address of
his mail to the comment address.  RT sends it out to all queue members
with the queue's e-mail address as sender, and user B wants to followup
on that comment and dashes off a quick reply.  It gets sent back to the
requester, and now A and B both have egg on their faces and B had better
run out the door quickly before A makes it over to his cube.

IMHO the global config should have a "comments" address field, and use
that as the from address when mailing comments to the queue members.
There should be no need for a per-queue address since comments would
always be on existing tickets.

Presently I'm kneedeep in an RT installation; I like it muchly, but I and
various cow orkers are finding bit and pieces we'd like to do a bit
differently.  I'm starting to put together a shopping list and collection
of proposed patches and hope to have something for the list soon.  Will
there be another 1.0.x release, or has 2.0 branched off already?  Having
started getting into the code, I'm going to go subscribe to rt-devel.

-- 
Anthony DeBoer <adb at onramp.ca>




From jdfalk at mail-abuse.org  Thu Jun 29 16:46:49 2000
From: jdfalk at mail-abuse.org (J.D. Falk)
Date: Thu, 29 Jun 2000 13:46:49 -0700
Subject: [rt-users] Queue access levels
Message-ID: <20000629134649.G2246@mail-abuse.org>

	I've got two people marked as RT admins who don't want or need
	any access to one of our queues.  Unfortunately, every time we
	put them to "None," it jumps to "Admin."  This seems just a tad
	odd, don't you think?

	I'm still running 1.0.2.  Is this fixed in 1.0.3?

-- 
J.D. Falk                                             "Laughter is the sound
Product Manager                          that knowledge makes when it's born."
Mail Abuse Prevention System LLC                  -- The Cluetrain Manifesto




From jesse at fsck.com  Thu Jun 29 16:52:24 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 29 Jun 2000 16:52:24 -0400
Subject: [rt-users] Queue access levels
In-Reply-To: <20000629134649.G2246@mail-abuse.org>; from jdfalk@mail-abuse.org on Thu, Jun 29, 2000 at 01:46:49PM -0700
References: <20000629134649.G2246@mail-abuse.org>
Message-ID: <20000629165224.R24147@pallas.fsck.com>

A lot of that got fixed in 1.0.3, iirc.


On Thu, Jun 29, 2000 at 01:46:49PM -0700, J.D. Falk wrote:
> 	I've got two people marked as RT admins who don't want or need
> 	any access to one of our queues.  Unfortunately, every time we
> 	put them to "None," it jumps to "Admin."  This seems just a tad
> 	odd, don't you think?
> 
> 	I'm still running 1.0.2.  Is this fixed in 1.0.3?
> 
> -- 
> J.D. Falk                                             "Laughter is the sound
> Product Manager                          that knowledge makes when it's born."
> Mail Abuse Prevention System LLC                  -- The Cluetrain Manifesto
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.   




From Peter.Losher at nominum.com  Thu Jun 29 19:49:14 2000
From: Peter.Losher at nominum.com (Peter Losher)
Date: Thu, 29 Jun 2000 16:49:14 -0700 (PDT)
Subject: [rt-users] Installation Problems:
Message-ID: <Pine.NEB.4.21.0006291627040.1424-100000@svalbard.nominum.com>

First off the details:
----------------------

Running RT v1.0.3 on a FreeBSD v3.5-STABLE system.
Apache+SSL+Kerberos httpd.
Perl v5.003 + all the RT required modules.
MySQL on a remote server.

rt user and group created

The problem:
------------

I am having a problem where:

a) When I load up webrt.cgi, or admin-webrt.cgi; it automatically logs me
in and says in the footer message:

"You are currently authenticated as ."

Modifying the account doesn't work, the username field is uneditable and
is blank.  At no point do I ever get a login screen.  I thought this could
have been because we have password authentication (via Krb5) on the server
where RT resides.  But after removing that restriction for the RT CGI
directory, it still happens.

b) When I add a new RT queue (as root), using:

[root at host] ./rtadmin queue -create <queue name>

I get a bunch of permission errors:

-=-
cp: /usr/local/rt/etc/templates/queues/systems/autoreply: Permission
denied
cp: /usr/local/rt/etc/templates/queues/systems/comment: Permission denied
cp: /usr/local/rt/etc/templates/queues/systems/correspondence: Permission
denied
cp: /usr/local/rt/etc/templates/queues/systems/error: Permission denied
cp: /usr/local/rt/etc/templates/queues/systems/give: Permission denied
cp: /usr/local/rt/etc/templates/queues/systems/respond: Permission denied
cp: /usr/local/rt/etc/templates/queues/systems/steal: Permission denied
cp: /usr/local/rt/etc/templates/queues/systems/transaction: Permission
denied
cp: /usr/local/rt/etc/templates/queues/systems/web_create: Permission
denied
Queue systems sucessfully created.
-=-

Where are they getting the files from (so I can see here the problem
lies).

Thanks in advance for any tips you can provide.

Best Wishes - Peter Losher
-- 
Peter Losher   				      <Peter.Losher at nominum.com>     
Systems Admin. - Nominum, Inc.              PGP key available on request





From jesse at fsck.com  Thu Jun 29 20:07:26 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 29 Jun 2000 20:07:26 -0400
Subject: [rt-users] Installation Problems:
In-Reply-To: <Pine.NEB.4.21.0006291627040.1424-100000@svalbard.nominum.com>; from Peter.Losher@nominum.com on Thu, Jun 29, 2000 at 04:49:14PM -0700
References: <Pine.NEB.4.21.0006291627040.1424-100000@svalbard.nominum.com>
Message-ID: <20000629200726.T24147@pallas.fsck.com>

Did you use gmake (gnu make) to perform the install?


On Thu, Jun 29, 2000 at 04:49:14PM -0700, Peter Losher wrote:
> 
> First off the details:
> ----------------------
> 
> Running RT v1.0.3 on a FreeBSD v3.5-STABLE system.
> Apache+SSL+Kerberos httpd.
> Perl v5.003 + all the RT required modules.
> MySQL on a remote server.
> 
> rt user and group created
> 
> The problem:
> ------------
> 
> I am having a problem where:
> 
> a) When I load up webrt.cgi, or admin-webrt.cgi; it automatically logs me
> in and says in the footer message:
> 
> "You are currently authenticated as ."
> 
> Modifying the account doesn't work, the username field is uneditable and
> is blank.  At no point do I ever get a login screen.  I thought this could
> have been because we have password authentication (via Krb5) on the server
> where RT resides.  But after removing that restriction for the RT CGI
> directory, it still happens.
> 
> b) When I add a new RT queue (as root), using:
> 
> [root at host] ./rtadmin queue -create <queue name>
> 
> I get a bunch of permission errors:
> 
> -=-
> cp: /usr/local/rt/etc/templates/queues/systems/autoreply: Permission
> denied
> cp: /usr/local/rt/etc/templates/queues/systems/comment: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/correspondence: Permission
> denied
> cp: /usr/local/rt/etc/templates/queues/systems/error: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/give: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/respond: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/steal: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/transaction: Permission
> denied
> cp: /usr/local/rt/etc/templates/queues/systems/web_create: Permission
> denied
> Queue systems sucessfully created.
> -=-
> 
> Where are they getting the files from (so I can see here the problem
> lies).
> 
> Thanks in advance for any tips you can provide.
> 
> Best Wishes - Peter Losher
> -- 
> Peter Losher   				      <Peter.Losher at nominum.com>     
> Systems Admin. - Nominum, Inc.              PGP key available on request
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review




From anil at recoil.org  Thu Jun 29 20:20:11 2000
From: anil at recoil.org (Anil Madhavapeddy)
Date: Fri, 30 Jun 2000 01:20:11 +0100
Subject: [rt-users] Installation Problems:
In-Reply-To: <20000629200726.T24147@pallas.fsck.com>
Message-ID: <NDBBKOHPOLMCPDOEEBPJEECKCBAA.anil@recoil.org>

Jesse wrote:
> 
> Did you use gmake (gnu make) to perform the install?
> 
> 
> On Thu, Jun 29, 2000 at 04:49:14PM -0700, Peter Losher wrote:
> > 
> > 
> > I get a bunch of permission errors:
> > 
> > cp: /usr/local/rt/etc/templates/queues/systems/autoreply: Permission
> > denied
> > cp: /usr/local/rt/etc/templates/queues/systems/comment: 
> Permission denied
 (snip)

I ran into exactly the same problem under FreeBSD, and Fergal
came up with the solution.

The permissions on the /usr/local/rt/lib/generic_templates directory
are wrong.  You have to chown -R it to rt:rt, chmod 755 the directory,
and 644 the files within.  Currently it cannot be read to copy the
generic templates over to the new queue template directory.

You have to do this every time you 'make upgrade' or it'll break
again.  I've been meaning to patch the Makefile for ages but never
got around to it; ill mail the diff here if/when I do.

--
Anil Madhavapeddy, <anil at recoil.org> 




From jesse at fsck.com  Thu Jun 29 20:40:29 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 29 Jun 2000 20:40:29 -0400
Subject: [rt-users] Installation Problems:
In-Reply-To: <NDBBKOHPOLMCPDOEEBPJEECKCBAA.anil@recoil.org>; from anil@recoil.org on Fri, Jun 30, 2000 at 01:20:11AM +0100
References: <20000629200726.T24147@pallas.fsck.com> <NDBBKOHPOLMCPDOEEBPJEECKCBAA.anil@recoil.org>
Message-ID: <20000629204029.U24147@pallas.fsck.com>

I believe you just need to chmod things. the ownership shouldn't matter.
I just rolled a "beta" relasae. 1.0.4pre2  it's in 
ftp://ftp.fsck.com/pub/rt/devel/rt-1.0.4pre2.tar.gz  If someone
who's having the problem could give this a shot i'd really
appreciate it. 


	Thanks,
	jesse


On Fri, Jun 30, 2000 at 01:20:11AM +0100, Anil Madhavapeddy wrote:
> Jesse wrote:
> > 
> > Did you use gmake (gnu make) to perform the install?
> > 
> > 
> > On Thu, Jun 29, 2000 at 04:49:14PM -0700, Peter Losher wrote:
> > > 
> > > 
> > > I get a bunch of permission errors:
> > > 
> > > cp: /usr/local/rt/etc/templates/queues/systems/autoreply: Permission
> > > denied
> > > cp: /usr/local/rt/etc/templates/queues/systems/comment: 
> > Permission denied
>  (snip)
> 
> I ran into exactly the same problem under FreeBSD, and Fergal
> came up with the solution.
> 
> The permissions on the /usr/local/rt/lib/generic_templates directory
> are wrong.  You have to chown -R it to rt:rt, chmod 755 the directory,
> and 644 the files within.  Currently it cannot be read to copy the
> generic templates over to the new queue template directory.
> 
> You have to do this every time you 'make upgrade' or it'll break
> again.  I've been meaning to patch the Makefile for ages but never
> got around to it; ill mail the diff here if/when I do.
> 
> --
> Anil Madhavapeddy, <anil at recoil.org> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
Emacs is a pretty good operating system, but Unix has a better editor.




From Peter.Losher at nominum.com  Thu Jun 29 21:21:21 2000
From: Peter.Losher at nominum.com (Peter Losher)
Date: Thu, 29 Jun 2000 18:21:21 -0700 (PDT)
Subject: [rt-users] Re: Authenication Problem (Was: Installation Problem)
In-Reply-To: <20000629200726.T24147@pallas.fsck.com>
Message-ID: <Pine.NEB.4.21.0006291816170.1424-100000@svalbard.nominum.com>

On Thu, 29 Jun 2000, Jesse wrote:

> Did you use gmake (gnu make) to perform the install?

Yes, I did use gmake for the install.

-=-
# gmake -v
GNU Make version 3.78.1, by Richard Stallman and Roland McGrath.
-=-

(and thanks to Anil for the permissions correction, I had to make the
destination directory writable to rt as well before it went thru)

So it is just this authentication problem (shown below)...

Best Wishes - Peter

> On Thu, Jun 29, 2000 at 04:49:14PM -0700, Peter Losher wrote:
> > 
> > First off the details:
> > ----------------------
> > 
> > Running RT v1.0.3 on a FreeBSD v3.5-STABLE system.
> > Apache+SSL+Kerberos httpd.
> > Perl v5.003 + all the RT required modules.
> > MySQL on a remote server.
> > 
> > rt user and group created
> > 
> > The problem:
> > ------------
> > 
> > I am having a problem where:
> > 
> > a) When I load up webrt.cgi, or admin-webrt.cgi; it automatically logs me
> > in and says in the footer message:
> > 
> > "You are currently authenticated as ."
> > 
> > Modifying the account doesn't work, the username field is uneditable and
> > is blank.  At no point do I ever get a login screen.  I thought this could
> > have been because we have password authentication (via Krb5) on the server
> > where RT resides.  But after removing that restriction for the RT CGI
> > directory, it still happens.

-- 
Peter Losher   				      <Peter.Losher at nominum.com>     
Systems Admin. - Nominum, Inc.              PGP key available on request






From drew at planetwe.com  Fri Jun 30 13:49:46 2000
From: drew at planetwe.com (Drew Sanford)
Date: Fri, 30 Jun 2000 12:49:46 -0500
Subject: [rt-users] Strange reply problem
Message-ID: <395CDDBA.30D2B661@planetwe.com>

When I reply to a message on the RT web page, it doesn't send the mail
(it says it does, but sendmail never says anything about it). If you
comment on something, it sends the message to all the queue users just
fine. Has anyone ever had this problem? Anyone have any advice on how to
fix it?
-- 
Drew Sanford
Systems Administrator
Planetwe.com
Email: drew at planetwe.com