[rt-users] Help with setup

Pádraig Sweeney psweeney at informix.com
Wed Jun 7 04:34:00 EDT 2000

Hi all,

I'm new to RT so any help would be appreciated.
I've installed all the requirements but I keep getting this error
when trying to create my first queue:
[connectdb] Database connect failed: Access denied for user:
'rt at localhost' (Using password: YES)

Here's my environment:
uname -a
Linux shadow.eu.informix.com 2.2.14-12 #1 Tue Apr 25 12:31:52 EDT 2000
i686 unknown
RT version:
Mysql version:
rpm -q mysql
Mysql perl modules:
rpm -q mysql-perl

I dont know where to go from here.
- Padraig.

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