[rt-users] Web Interface Doesn't Work

[Jesse]

That sounds like a permissions problem.  Either some parent of reqtrack isn't readable
by nobody or webrt.cgi has lost its setuidness


	jesse

On Wed, Mar 08, 2000 at 10:03:35PM -0800, Barnett Hsu wrote:
> At 11:17 PM 3/8/2000 -0500, you wrote:
> >On Wed, Mar 08, 2000 at 01:05:26PM -0800, Barnett Hsu wrote:
> > > I'm trying to install rt-1.0.2.  The CLI appears to work but the
> > > web interface doesn't.  Attempting to use the web scripts,
> > > I get "Internal Server Error... Premature end of script
> > > headers: ..."
> > >
> >Apache's error logs should have more info than that.
> 
> Apache's error logs show:
> 
> [Wed Mar  8 10:55:41 2000] [error] [client 138.23.168.101] Premature end of 
> script headers: /h/webdata/cgi-bin/admin-webrt.cgi
> Can't locate /usr/local/reqtrack/etc/config.pm in @INC (@INC contains: 
> /usr/local/lib/perl5/i386-freebsd/5.00404 /usr/local/lib/perl5 
> /usr/local/lib/perl5/site_perl/i386-freebsd /usr/local/lib/perl5/site_perl 
> /usr/local/reqtrack/lib) at /usr/local/reqtrack/bin/rtmux.pl line 20.
> 
> >What happens when you run the cgi from the commandline as the user
> >that apache runs as?
> >
> $ ./admin-webrt.cgi
> Can't locate /usr/local/reqtrack/etc/config.pm in @INC (@INC contains: 
> /usr/local/lib/perl5/i386-freebsd/5.00404 /usr/local/lib/perl5 
> /usr/local/lib/perl5/site_perl/i386-freebsd /usr/local/lib/perl5/site_perl 
> /usr/local/reqtrack/lib) at /usr/local/reqtrack/bin/rtmux.pl line 20.
> 
> 
> /usr/local/reqtrack/etc/config.pm does exist:
> 
> # cd /usr/local/reqtrack/etc
> # ls -la
> total 13
> dr-xr-x---  3 reqtrack  reqtrack   512 Mar  8 10:15 .
> dr-xr-xr-x  6 root      wheel      512 Mar  8 10:15 ..
> -r-xr-x--x  1 reqtrack  reqtrack  3529 Mar  8 10:15 config.pm
> -r-xr-x--x  1 reqtrack  reqtrack  3606 Sep 30 21:22 config.pm.old
> -r-xr-x--x  1 reqtrack  reqtrack   516 Mar  8 10:15 mysql.acl
> -r-xr-x--x  1 reqtrack  reqtrack   561 Feb 20  1999 mysql.acl.orig
> drwxr-x---  3 reqtrack  reqtrack   512 Mar  8 10:15 templates
> 
> 
> ---
> Barnett Hsu                Voicemail:  (714) 989-3100 x 1461
> E-mail:  hsub at softhome.net       Web:  http://bhworld.cjb.net/
> PGP Public Key at http://ucrbhsu.tripod.com/bio/pgp.html
> 
> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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