[rt-users] RT questions

[Jesse]

On Fri, Mar 10, 2000 at 03:24:58PM +0200, Riku Hakkarainen wrote:
> 
> Hello,
> 
> We are moving from req to RT and have some questions.
> 
> RT1.0.3pre1, Solaris 2.6.
>
Back down to RT 1.0.2. Trust me.
 
> Can we use these in any way in RT?
> 
> 1. An "extra alias" to the queue so that mail gets sended to this address too
>    $mailing_list_dist = "noc-dist";
> 

Um, I'd suggest a meta-user in RT with manipulate access and hat as their email address

> 2. Can I log all of queue's maillog to one file?
> 
I'd suggest procmail

> 3. What about killfile, ie. mail from specified address goes not to queue and
>    gets no ticket number
>    $kill_file = "killfile";
>
I'd suggest procmail
 
> 4. And silent-users; the sender gets no autoreply
>    SILENT=silent-users
> 
This is only configurable per-queue

> 5. Can I use similar to this "X-Request-Do: Resolve" in header, so that ticket
>    automatically gets resolved?
>    %RT RESOLVE doesn't work because I don't know the ticket number when sending
> 
>         > %RT RESOLVE
>         RT: Batching resolve of .
>         RT: You don't have permission to modify request # (0)
> 
Not for create, I guess. I'd happily take a patch


> 6. When user replies or resolves a ticket it should also be taken by that user.
>    How to change that?
> 

Never looked at it

> 7. We'd like to be able to select the specific queues to the view not just all
>    or just one.
> 
In the CLI that works. In the web ui, you can't right now

> 8. Can we specify which transaction get mailed to requestor? The only useful is
>    "take".
> 
Nope. 2.0 should support this

> 9. If I want serial number to begin at #10000, what should I do?
> 
Create a ticket. In MySQL, change it's serial_num to 9999


> --
> Riku Hakkarainen
> hakke at iki.fi
> 
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-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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