[rt-users] Some features I'd like to see

Rouillard, John RouillardJ at brevard.cc.fl.us
Fri Mar 17 17:27:18 EST 2000

> -----Original Message-----
> From: Jesse [mailto:jesse at pallas.eruditorum.org]
> 3. We hope to su;pport a form of hierarchical ticket sometime 
> earli in the 2.x series. This would allow you to bind 
> together all the abuse tickets related to a particular issue 
> and do one update that is mailed seperately to the requestors 
> for each ticklet

Cool. One thing I implemented in req was the ability to split tickets.
It used an X-req-parent header for a pointer to the parent ticket and a
X-Req-child: and X-Req-child_done: headers for a list of the sub-tickets.
Then a sub-ticket was closed, the child was moved to the X-Req-child_done
header, and the parent ticket couldn't be closed till all the child tickets
were closed.

Sounds like hiearchical tickets will provide this functionality.

-- rouilj

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