[rt-users] P.R. criteria

[Jesse]

How does aurema deal with linking RT and GNATS? 
Also, does gnats 4 use a database?

On Fri, Mar 24, 2000 at 11:57:23AM +1100, Michael Brader wrote:
> Tobias Brox <tobiasb at tobiasb.funcom.com> writes:
> 
> > 
> > >      * Jitterbug / Caretracker
> > 
> > I think Jitterbug is a very simple tool.  I _think_ that GNATS is not very
> > suitable for tracking external support, but I might be wrong.
> 
> I think that that is a reasonable statement about GNATS 3 but would
> add that there is much better support for it in GNATS 4. Out of the
> box I would still recommend RT if you are dealing with support rather
> than explicitly bug tracking. GNATS has always been about bug tracking
> and while it has become much more general in v4, still has strong
> ties to that background.
> 
> I always tell people to use RT for request tracking and GNATS for bug
> tracking/management. They're different holes and complexity is reduced
> by filling them with different pegs.
> 
> IMNSHO of course :-)
> 
> -- 
> Michael Brader
> Aurema Pty Ltd (formerly Softway Pty Ltd)
> PO Box 305, Strawberry Hills, NSW 2012, Australia
> Email:mbrader at aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174
> 
> 
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-- 
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