[rt-users] Opening tickets via email?

Jesse jesse at fsck.com
Wed Mar 29 13:30:23 EST 2000

You most certainly can open tickets by email.  

You'll want to set up a line in /etc/aliases per the readme. then send mail
to that address.. Presto. a new open ticket.


On Wed, Mar 29, 2000 at 10:35:15AM -0800, Roland Dobbins wrote:
> I just downloaded and set up RT for use with MySQL, and was very
> impressed.  My colleagues, after taking a look at it, decided it won't
> work for us because they say one can't open a ticket via email.
> Is this correct?  The docs and the Web site seem to indicate that one
> can; I'd set up a send-only sendmail on my personal Linux box to test
> everything -but- that, so I'm unsure.
> Any clarification would be greatly appreciated!
> Thanks in advance . . .
> -- 
> ---------------------------------------------------------
> Roland Dobbins <mordant at gothik.org> // 818.535.5024 voice
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jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.

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