[rt-users] Opening tickets via email?

[Tobias Brox]

> I just downloaded and set up RT for use with MySQL, and was very
> impressed.  My colleagues, after taking a look at it, decided it won't
> work for us because they say one can't open a ticket via email.
> 
> Is this correct? 

That's very incorrect.  Whenever correspondance comes in, the ticket is
automatically reopened.  It's also possible to give commands like:

%RT OPEN (ticket num)

through the mail gateway.  If not, it's a bug.

-- 
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