How about adding the ability to switch which queue a request is in when replying to a ticket? --Eriks -- R. Eriks Goodwin, CEO UniMatrix International Corporation 2101 East Main Street, Suite 900 Richmond, Virginia 23223-7050, U.S.A. Tel: 804-780-0590 Fax: 804-780-0591 Computers * Web Sites * SDSL, T-1, T-3, DS-3 http://www.unimatrix.com