[rt-users] escape certain mail-adresses vom autoreply.

[robert rotman]

On Wed, 3 May 2000, Tobias Brox wrote:

> > no, what i ment is to intergrate a domain/mailname list-file in rt.
> > which should escape the autoreply.
> > (maby a file with regex syntax which can easily eval'd by perl)
> (...)
> > PS: this is a feature request;) 
> 
> I've suggested how to hack it into 1.0.  For 2.0, it will be easy to make
> such site specific additions (through the Scrips system :).  Anyway, to me
> this sounds like an obscure thing to do.
> 
> One exception; if you're experiencing problems with autoreplies bouncing.
> We do set a "Precedence:" header in the outgoing mail, and we respect such
> a header in the incoming mail.  "Precedence" is unfortunately not a part
> of RFC822, but it is the de-facto way to avoid such loops, and it is
> recommended by the bat book as well as in the .vacation manual.
> 
> Maybe we should add some "only send 1 autoreply a week to each unique
> email address" logic a la in the vacation program, that would make sense.
> I can't really understand why "block autoreply to certain addresses" might
> make sense.
> 

1. to escape customers which do not want to get the reply mail.
2. to avoid maillooping where "Precedence:" fails...
   
This happens quite often for me:(
I'll save the header next time too see if the "Precedence:" is in the
header. 
(does rt check the Precedence-Header?)

robert