[rt-users] KILL permission question

[Jesse]

That's by design. If your staff are killing tickets that they shouldn't be,
then you have a _policy_ problem.

	j
On Fri, May 12, 2000 at 01:45:41PM +0300, Fabrice Laborie wrote:
> hi all !
> 
> I have installed RT at our ISP 2 weeks ago ...
> pple have been evaluating it ...
> yesterday the management have accepted to put it in production
> we will now use it for both
> - problem ticket tracking ( one queue)
> - change control ( as one queue and one area per type of service:
> mail/radius...)
> - DNS change ( one queue , and one area per domain we host)
> 
> 
> so congratulation to the dev. team .... I am really looking forward to
> RT2.x
> 
> I have a question:
> 
> I know there are 4 kind of rights: no access / display / manipulate /
> admin....
> 
> I am surprised to see that someone with manipulate right can KILL a
> Ticket ???
> is this a bug ? an error in my installation ?
> if I assign a problem to my colleague, I don't want HIM to be able to
> KILL it ...
> it should be possible only by an Admin right ?
> he should be able to reply/comment but not KILL ....
> 
> am I doing something wrong ?
> 
> thanks for your help/comments
> 
> Fabrice Laborie
> SBM-ISP
> 
> 
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> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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