[rt-users] Resolve requests via e-mail

[Stephen Hauskins]

You place these commands in the message body and mail to rt-action

RT will process them in the order of the list.


	%RT USER <username>
	%RT PASS <password>

	%RT TAKE <num>
        %RT UNTAKE <num>
        %RT STEAL <num>
        %RT RESOLVE <num>
        %RT OPEN <num>
        %RT STALL <num>
        %RT KILL <num> yes
        %RT MERGE <num1> [INTO] <num2>
        %RT SET owner <num> <user>
        %RT SET queue <num> <queue>
        %RT SET area <num> <area>
        %RT SET due <num> <date>
        %RT SET prio <num> <prio>
        %RT SET final <num> <prio>
        %RT SET status <num> (open|closed|stalled|dead yes)
        %RT SET user <num> <email>


Stephen Hauskins

UCSC

> Maybe I wasn't looking hard enough, but I couldn't
> find anything in the documentation about how to
> resolve requests via e-mail.  One of my co-workers
> hates having to go to the web interface and would
> prefer being able to resolve requests at the same
> time as replying to the requestor.
> ---
> Barnett Hsu                Voicemail:  (714) 989-3100 x 1461
> E-mail:  hsub at softhome.net       Web:  http://bhworld.cjb.net/
> PGP Public Key at http://ucrbhsu.tripod.com/bio/pgp.html
> 
> 
> 
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