";
      &print_html($body);
--- 116,122 ----
      }

       $body =~ s/(.{76})\s+/$1\n/g;                                             
!      # $body =~ s/(.{100})/$1\n/g;   

      print "";
      &print_html($body);

From floor.c at vvtp.nl  Sun Nov 26 08:39:57 2000
From: floor.c at vvtp.nl (Floor Plikaar)
Date: Sun, 26 Nov 2000 14:39:57 +0100
Subject: [rt-users] RT HOWTO
Message-ID: <20001126143957.A8244@vvtp.nl>

Goodday to all of you,

Over the past year I have installed and run Request Tracker on several
UNIX systems. RT has proved to be very great and incredibly useful.
But to get RT installed and running can still be a tricky event.

Therefore I intend to write an RT HOWTO document to easy use and
installation. I would like your thought on this, and perhaps hear if
people are working on something like this already.

Floor Plikaar

-- 
floor.c at vvtp.nl		Floor Plikaar

Linux is like a wigwam - no windows, no gates and apache inside.

From jdfalk at mail-abuse.org  Sun Nov 26 16:18:52 2000
From: jdfalk at mail-abuse.org (J.D. Falk)
Date: Sun, 26 Nov 2000 13:18:52 -0800
Subject: [rt-users] RT HOWTO
In-Reply-To: <20001126143957.A8244@vvtp.nl>; from floor.c@vvtp.nl on Sun, Nov 26, 2000 at 02:39:57PM +0100
References: <20001126143957.A8244@vvtp.nl>
Message-ID: <20001126131851.B51392@mail-abuse.org>

On 11/26/00, Floor Plikaar  wrote: 

> Therefore I intend to write an RT HOWTO document to easy use and
> installation. I would like your thought on this, and perhaps hear if
> people are working on something like this already.

	You might want to wait until RT2 is finished, so that there
	aren't conflicting HOWTO documents floating around.

-- 
J.D. Falk                                             "Laughter is the sound
Product Manager                          that knowledge makes when it's born."
Mail Abuse Prevention System LLC                  -- The Cluetrain Manifesto

From martin at schapendonk.org  Mon Nov 27 06:51:35 2000
From: martin at schapendonk.org (Martin Schapendonk)
Date: Mon, 27 Nov 2000 12:51:35 +0100 (CET)
Subject: [rt-users] Quiet around RT 2
Message-ID: 

Hi,

I don't want to annoy anyone :-), but I'm going to ask it anyway...

Is there already more info on the release date of RT2? Jesse mentioned
that the db-scheme is fixed and announced a pre-alfa-test-version, but
I'm curious to know where we are standing right now.

Are we weeks, months or years away from the final release of RT2, or am
I asking the impossible?

Martin

-- 
  Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237
  Student Information Management and Technology at Tilburg University
  WEBMaster of the Students-WWW-server stuwww.kub.nl / PGP on request

From jesse at fsck.com  Mon Nov 27 14:19:25 2000
From: jesse at fsck.com (Jesse)
Date: Mon, 27 Nov 2000 14:19:25 -0500
Subject: [rt-users] Quiet around RT 2
In-Reply-To: ; from martin@schapendonk.org on Mon, Nov 27, 2000 at 12:51:35PM +0100
References: 
Message-ID: <20001127141925.K4061@pallas.fsck.com>

On Mon, Nov 27, 2000 at 12:51:35PM +0100, Martin Schapendonk wrote:

> Is there already more info on the release date of RT2? Jesse mentioned
> that the db-scheme is fixed and announced a pre-alfa-test-version, but
> I'm curious to know where we are standing right now.

Like much opensource software, RT isn't tied to a particular corporation's
business plan.  We've set a basic set of features for the 2.0 release.
When we get those features implemented and stable, we'll roll the release.
I think we're getting very close to the criteria set up for
Alpha 2 in http://www.fsck.com/projects/rt/status.html.

> Are we weeks, months or years away from the final release of RT2, or am
> I asking the impossible?

We're months from 2.0.0.  Not _many_ months from release, but it's more than
a couple of weeks off.

> Martin
> 
> -- 
>   Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237
>   Student Information Management and Technology at Tilburg University
>   WEBMaster of the Students-WWW-server stuwww.kub.nl / PGP on request
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"It's buried in the desert, got sand in it, melts Nazis. You know,
the Ark of the Covenant"   -- siva

From phirose at sac.verio.net  Mon Nov 27 20:02:43 2000
From: phirose at sac.verio.net (Paul Hirose)
Date: Mon, 27 Nov 100 17:02:07 -0800 (PST)
Subject: [rt-users] Q: Multiple Requestors per Ticket?
Message-ID: <200011280102.RAA09565@destroyer.sac.verio.net>

In short...Is there a way to have multiple "Requestor" email-addresses
for one ticket in RT-1.0.5?

In a bit more detail...We have a web-based form which we have our various
non-support-staff fill out, on behalf of our various customers.  The contents
are sent via email to RT and assigned to a support-staff member.  The
difficulty here is, we would like to have both the "non-support-staff" person
*AND* the "actual customer" to be a "Requestor" and have *BOTH* folks
get email which is generated as Correspondence occurs on this ticket.

We don't want to make every non-support-staff member a member of the
support queue.  Certainly, we don't want the customer to be a member of
the support queue either.  We only want them to get the email as our
support staff respond and handle the ticket.

I've tried a variety of things...I've set our CGI Script (in Perl) which
takes the form and turns it in to email to have our Reply-To: header
contain *both* the email address of our non-support-staff and the
customer.  I've tried entering one as Reply-To: and the other as a CC:.
I've tried entering both as CC: and Reply-To: and so on.  

Judging by its actions, it appears that RT collects from the various
mail headers, the first address that it sees, using Reply-To: as its
first preference, then From:, then Sender:.  I don't mind its priorities,
I just want it to handle more than one entry in its database for Requestor.

Has anyone made a change for this, or am I missing some configuration option?
I'll be happy to hack out some code if that's what it takes (I'm guessing)
if someone could point me in roughly the right direction :)

I know this was possible using Req-1.2.7...most likely out of sheer
coincidence, but possible nonetheless (we constructed the header as
 "Reply-To: nonsupportstaff,customer" and it worked w/Req-1.2.7)

Willing to experiment...please feel free to drop me a note and I'll be
happy to summarize for general archival to the list (or just reply to
the list, I just subscribed.)

Thanks all...
PH

-- 
_____________________________________________________________________
Paul Hirose -- phirose at sac.verio.net		Voice: 916-856-1530
Verio, the new world of business	 	Fax:   916-856-1540

From stephen at mendel.ucsc.edu  Mon Nov 27 20:10:58 2000
From: stephen at mendel.ucsc.edu (Stephen Hauskins)
Date: Mon, 27 Nov 2000 17:10:58 -0800 (PST)
Subject: [rt-users] Q: Multiple Requestors per Ticket?
Message-ID: <200011280110.RAA26047@mendel.ucsc.edu>

Have you just changed the requestor via the web page to include 
multiple email addresses?

From jesse at fsck.com  Mon Nov 27 20:11:03 2000
From: jesse at fsck.com (Jesse)
Date: Mon, 27 Nov 2000 20:11:03 -0500
Subject: [rt-users] Q: Multiple Requestors per Ticket?
In-Reply-To: <200011280102.RAA09565@destroyer.sac.verio.net>; from phirose@sac.verio.net on Mon, Nov 27, 2000 at 05:02:07PM -0800
References: <200011280102.RAA09565@destroyer.sac.verio.net>
Message-ID: <20001127201103.O4061@pallas.fsck.com>

Paul,
	you should be able to simply set up "Requestor" as a comma delimited
list of email addresses.

RT2 contains more explicit support for multiple Requestors, Ccs and
Administrative Ccs.

On Mon, Nov 27, 2000 at 05:02:07PM -0800, Paul Hirose wrote:
> In short...Is there a way to have multiple "Requestor" email-addresses
> for one ticket in RT-1.0.5?
> 
> In a bit more detail...We have a web-based form which we have our various
> non-support-staff fill out, on behalf of our various customers.  The contents
> are sent via email to RT and assigned to a support-staff member.  The
> difficulty here is, we would like to have both the "non-support-staff" person
> *AND* the "actual customer" to be a "Requestor" and have *BOTH* folks
> get email which is generated as Correspondence occurs on this ticket.
> 
> We don't want to make every non-support-staff member a member of the
> support queue.  Certainly, we don't want the customer to be a member of
> the support queue either.  We only want them to get the email as our
> support staff respond and handle the ticket.
> 
> I've tried a variety of things...I've set our CGI Script (in Perl) which
> takes the form and turns it in to email to have our Reply-To: header
> contain *both* the email address of our non-support-staff and the
> customer.  I've tried entering one as Reply-To: and the other as a CC:.
> I've tried entering both as CC: and Reply-To: and so on.  
> 
> Judging by its actions, it appears that RT collects from the various
> mail headers, the first address that it sees, using Reply-To: as its
> first preference, then From:, then Sender:.  I don't mind its priorities,
> I just want it to handle more than one entry in its database for Requestor.
> 
> Has anyone made a change for this, or am I missing some configuration option?
> I'll be happy to hack out some code if that's what it takes (I'm guessing)
> if someone could point me in roughly the right direction :)
> 
> I know this was possible using Req-1.2.7...most likely out of sheer
> coincidence, but possible nonetheless (we constructed the header as
>  "Reply-To: nonsupportstaff,customer" and it worked w/Req-1.2.7)
> 
> Willing to experiment...please feel free to drop me a note and I'll be
> happy to summarize for general archival to the list (or just reply to
> the list, I just subscribed.)
> 
> Thanks all...
> PH
> 
> -- 
> _____________________________________________________________________
> Paul Hirose -- phirose at sac.verio.net		Voice: 916-856-1530
> Verio, the new world of business	 	Fax:   916-856-1540
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl

From phirose at sac.verio.net  Mon Nov 27 20:20:21 2000
From: phirose at sac.verio.net (Paul Hirose)
Date: Mon, 27 Nov 100 17:19:45 -0800 (PST)
Subject: [rt-users] Q: Multiple Requestors per Ticket?
Message-ID: <200011280119.RAA09838@destroyer.sac.verio.net>

> you should be able to simply set up "Requestor" as a comma delimited
> list of email addresses.

Is "Requestor" a Header I can use in the email-msg that I create and send
to the queue to generate a ticket?

I take it, if I "Create requests in queue" via the "/rt/webrt.cgi" script,
I can simply enter multiple email-addresses as I see fit, comma-delimited.

Is there an equivalent field/data-source when the Request is generated
via an incoming email-msg?

PH

-- 
_____________________________________________________________________
Paul Hirose -- phirose at sac.verio.net		Voice: 916-856-1530
Verio, the new world of business	 	Fax:   916-856-1540

From jesse at fsck.com  Mon Nov 27 20:27:54 2000
From: jesse at fsck.com (Jesse)
Date: Mon, 27 Nov 2000 20:27:54 -0500
Subject: [rt-users] Q: Multiple Requestors per Ticket?
In-Reply-To: <200011280119.RAA09838@destroyer.sac.verio.net>; from phirose@sac.verio.net on Mon, Nov 27, 2000 at 05:19:45PM -0800
References: <200011280119.RAA09838@destroyer.sac.verio.net>
Message-ID: <20001127202754.P4061@pallas.fsck.com>

It pulls it from the "Reply-To" header. Failing that, it tries the From
header and then the Sender header.

On Mon, Nov 27, 2000 at 05:19:45PM -0800, Paul Hirose wrote:
> > you should be able to simply set up "Requestor" as a comma delimited
> > list of email addresses.
> 
> Is "Requestor" a Header I can use in the email-msg that I create and send
> to the queue to generate a ticket?
> 
> I take it, if I "Create requests in queue" via the "/rt/webrt.cgi" script,
> I can simply enter multiple email-addresses as I see fit, comma-delimited.
> 
> Is there an equivalent field/data-source when the Request is generated
> via an incoming email-msg?
> 
> PH
> 
> -- 
> _____________________________________________________________________
> Paul Hirose -- phirose at sac.verio.net		Voice: 916-856-1530
> Verio, the new world of business	 	Fax:   916-856-1540
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole

From max at mediaworks.com.br  Tue Nov 28 11:06:04 2000
From: max at mediaworks.com.br (Max Mismetti)
Date: Tue, 28 Nov 2000 14:06:04 -0200
Subject: [rt-users] at last!
In-Reply-To: <3A1CE843.25592.11B89328@localhost>
Message-ID: 

thank to you guys' help, my RT is (apparently) fully functional!

is there anyway to customize web pages?

like the font it's using for displaying the message (on the web interface)
seems to be a Courier, but it's pretty small, i'm wondering if i could
increase the size of that.

mAX

From phirose at sac.verio.net  Tue Nov 28 20:39:55 2000
From: phirose at sac.verio.net (Paul Hirose)
Date: Tue, 28 Nov 100 17:39:17 -0800 (PST)
Subject: [rt-users] Q: Multiple Requestors per Ticket?
Message-ID: <200011290139.RAA28817@destroyer.sac.verio.net>

Ok, now that I've realized (thanks all) multiple-requestors *is* possible,
I've gone digging through the code to see why it is *NOT* working.  

The upshot (in short), I think is as follows:
          ($serial_num,$transaction_num, $message) = &rt::add_new_request(
                       $in_queue, $area, $current_user,'','', $subject,
                       $rt::queues{"$in_queue"}{'default_final_prio'},
                               $rt::queues{"$in_queue"}{'default_prio'},'open',
                               $rt::time, 0, 0, $content, $current_user,
                       $squelch_replies);
at approximately line 121 in file ui/mail/manipulate.pm in sub activate{}
should probably have, as its 3rd argument $replyto, and not $current_user.

Actually, that's not quite true, it just works for me :)  Details follow:

What I wanted was multiple-requestors, and in-and-of-itself, that's fine
with RT.  A simple comma-separated list is accepted if you enter it in
on the web-page.

The problem came actually because I was generating tickets via Email.
I was using the Reply-To: header and after careful examination, realized
that my sendmail binary was putting a " " in between my list of Reply-To:
addresses.  While my Perl code has "Reply-To: $email1,$email2" sendmail
was "nice" enough to change it to "Reply-To: addr1 at addr1.com, addr2 at addr2.com".
The " " in there breaks things.  

In the file ui/mail/manipulate.pm the following line exists:
    #Get the real name of the current user from the replyto/from/sender/etc
    $name_temp  = $current_user;
    if ($current_user =~/(\S*\@\S*)/) {
        $current_user =$1;
    }
and the matching statement (if ($current_user =~/(\S*\@\S*)/) {) drops
everything after the space.  So at this point, $current_user looks like
"addr1 at addr1.com,"  This is later cleaned up in norm_requestor() function
and eventually is ok to use.

So another quick change that would also make what I want to work would be
to simply add:
	$current_user =~ s/\s*,\s*/,/g;
right below this line:
	$current_user = $replyto || $from || $sender;

Not really the ideal solution, and I haven't checked all the ramifications
of it.  But I know what I'm looking for in ReplyTo and I figure changing
a set of addresses from "a, b" to "a,b" probably won't be too bad.

It'd be ncie if I could use the "SET user XXXXX" command, and I looked
at that, but that's kinda chicken-and-egg.  I can't set the requestor
for a ticket that doesn't yet exist :)

I do look forward to a more elegant solution though, if anyone would
be willing to keep working on it.  For now, this appears to work for me :)

Phew :)  Not as bad as I thought it'd be, just took some time :)

PH
-- 
_____________________________________________________________________
Paul Hirose -- phirose at sac.verio.net		Voice: 916-856-1530
Verio, the new world of business	 	Fax:   916-856-1540

From daves at xetron.com  Wed Nov 29 11:11:42 2000
From: daves at xetron.com (Steele, David S.)
Date: Wed, 29 Nov 2000 11:11:42 -0500
Subject: [rt-users] Directory permissions/user setup
Message-ID: <7D72C1B2F7A3D21191F8006097149AC0011A0AA1@s3.xetron.com>

I'm getting the following error from the email interface to RT:

Couldn't open /var/rt/transactions/2000/Nov/29/21.117 for writing:
Permission denied
554 "|/usr/local/rt/bin/rt-mailgate public correspond"... unknown mailer
error 13

The file permissions in the rt directory tree are messed up. But I'm not
sure how to fix it. Apache is "nobody", sendmail is "nobody", RT is "rt",
yet directories in /var/rt are showing up as "root". What gives?

On a Linux box, what is the best way to set up the user accounts so that
everybody is happy?

From jesse at fsck.com  Wed Nov 29 11:19:49 2000
From: jesse at fsck.com (Jesse)
Date: Wed, 29 Nov 2000 11:19:49 -0500
Subject: [rt-users] Directory permissions/user setup
In-Reply-To: <7D72C1B2F7A3D21191F8006097149AC0011A0AA1@s3.xetron.com>; from daves@xetron.com on Wed, Nov 29, 2000 at 11:11:42AM -0500
References: <7D72C1B2F7A3D21191F8006097149AC0011A0AA1@s3.xetron.com>
Message-ID: <20001129111949.A8688@pallas.fsck.com>

cd into your rt installation directory and type:

	make fixperms

On Wed, Nov 29, 2000 at 11:11:42AM -0500, Steele, David S. wrote:
> I'm getting the following error from the email interface to RT:
> 
> Couldn't open /var/rt/transactions/2000/Nov/29/21.117 for writing:
> Permission denied
> 554 "|/usr/local/rt/bin/rt-mailgate public correspond"... unknown mailer
> error 13
> 
> The file permissions in the rt directory tree are messed up. But I'm not
> sure how to fix it. Apache is "nobody", sendmail is "nobody", RT is "rt",
> yet directories in /var/rt are showing up as "root". What gives?
> 
> On a Linux box, what is the best way to set up the user accounts so that
> everybody is happy?
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj

From jesse at fsck.com  Wed Nov 29 23:11:10 2000
From: jesse at fsck.com (Jesse)
Date: Wed, 29 Nov 2000 23:11:10 -0500
Subject: [rt-users] Linux Journal mention
Message-ID: <20001129231110.P12896@pallas.fsck.com>

http://www2.linuxjournal.com/lj-issues/issue80/4371.html

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbets

From aesser at netcologne.de  Thu Nov 30 10:55:09 2000
From: aesser at netcologne.de (Andre Esser)
Date: Thu, 30 Nov 2000 16:55:09 +0100
Subject: [rt-users] RT deletes header information from body of messages
Message-ID: <20001130165509.B55395@spielwiese.netcologne.net>

Hi,

I am using rt-1.0.4, sendmail and stripmime for handling
incoming mails to our abuse department.

I have the following problem:

mostly the queue receives mails about mail relaying/spam, the
body of these complaint mails includes the headers from these
spam mails.

Unfortunately RT seems to discard the header information that
is supposed to be in the body of the message to the abuse queue.

This does not happen all the time but only with some mails, I can't
find any regularity. 

I do receive copies of these complaint mails in a regular POP3 account too.
When I send a copy from the POP3 account to RT, the necessary headers are
included - soooooooo this seems to be a problem with certain mail clients?

Or maybe not ? Any idea ?

Thanx for help

Andre Esser
-- 
Andre Esser
NetCologne GmbH
aesser at netcologne.de

From jesse at fsck.com  Thu Nov 30 11:28:44 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 30 Nov 2000 11:28:44 -0500
Subject: [rt-users] RT deletes header information from body of messages
In-Reply-To: <20001130165509.B55395@spielwiese.netcologne.net>; from aesser@netcologne.de on Thu, Nov 30, 2000 at 04:55:09PM +0100
References: <20001130165509.B55395@spielwiese.netcologne.net>
Message-ID: <20001130112844.Z12896@pallas.fsck.com>

That's rather weird.  RT shouldn't be truncating any of the message body.
Maybe it's stripmime?

On Thu, Nov 30, 2000 at 04:55:09PM +0100, Andre Esser wrote:
> Hi,
> 
> I am using rt-1.0.4, sendmail and stripmime for handling
> incoming mails to our abuse department.
> 
> I have the following problem:
> 
> mostly the queue receives mails about mail relaying/spam, the
> body of these complaint mails includes the headers from these
> spam mails.
> 
> Unfortunately RT seems to discard the header information that
> is supposed to be in the body of the message to the abuse queue.
> 
> This does not happen all the time but only with some mails, I can't
> find any regularity. 
> 
> I do receive copies of these complaint mails in a regular POP3 account too.
> When I send a copy from the POP3 account to RT, the necessary headers are
> included - soooooooo this seems to be a problem with certain mail clients?
> 
> Or maybe not ? Any idea ?
> 
> Thanx for help
> 
> 
> Andre Esser
> -- 
> Andre Esser
> NetCologne GmbH
> aesser at netcologne.de
> 
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"It's buried in the desert, got sand in it, melts Nazis. You know,
the Ark of the Covenant"   -- siva

From jdfalk at mail-abuse.org  Thu Nov 30 14:07:01 2000
From: jdfalk at mail-abuse.org (J.D. Falk)
Date: Thu, 30 Nov 2000 11:07:01 -0800
Subject: [rt-users] Linux Journal mention
In-Reply-To: <20001129231110.P12896@pallas.fsck.com>; from jesse@fsck.com on Wed, Nov 29, 2000 at 11:11:10PM -0500
References: <20001129231110.P12896@pallas.fsck.com>
Message-ID: <20001130110701.E76707@mail-abuse.org>

On 11/29/00, Jesse  wrote: 

> http://www2.linuxjournal.com/lj-issues/issue80/4371.html

	So...which wines go best with RT?

-- 
J.D. Falk                                             "Laughter is the sound
Product Manager                          that knowledge makes when it's born."
Mail Abuse Prevention System LLC                  -- The Cluetrain Manifesto

From garyy at valint.net  Thu Nov 30 15:10:30 2000
From: garyy at valint.net (Gary Young)
Date: Thu, 30 Nov 2000 12:10:30 -0800
Subject: [rt-users] Startup problem
Message-ID: 

I've just set up RT 1.05 and I believe I have all of the correct Perl
modules installed. I'm using the Cooking with Linux article from the latest
Linux Journal as a guide. Everything has gone ok until I try to login to the
system from a web browser. Look at my http.error_log, I get the following
error - 
httpd: [Thu Nov 30 12:24:37 2000] [error] [client 192.168.1.2]
(13)Permission denied: mod_mime_magic : can't read
`/opt/rt/bin/cgi/webrt.cgi'

Any help would be appreciated.

From bhami at cypress.West.Sun.COM  Thu Nov 30 17:03:47 2000
From: bhami at cypress.West.Sun.COM (Bruce A. Hamilton)
Date: Thu, 30 Nov 2000 14:03:47 -0800
Subject: [rt-users] Mail loop
Message-ID: <3A26CEC3.15B3D08A@cypress.west.sun.com>

I inherited an RT 0.9.14 system and know very little about it.

Is there a simple way to specify a list of addresses that RT should *never*
reply to? E.g. we have a user name which is the same as an RT queue name, so
mail from that user can generate a mail loop.

Thanks,

--Bruce  
# Bruce Hamilton, Senior System Administrator
# Sun Microsystems, ULAX01, Los Angeles CA, USA

From jesse at fsck.com  Thu Nov 30 17:08:37 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 30 Nov 2000 17:08:37 -0500
Subject: [rt-users] Mail loop
In-Reply-To: <3A26CEC3.15B3D08A@cypress.west.sun.com>; from bhami@cypress.West.Sun.COM on Thu, Nov 30, 2000 at 02:03:47PM -0800
References: <3A26CEC3.15B3D08A@cypress.west.sun.com>
Message-ID: <20001130170837.M534@pallas.fsck.com>

First up, you really. really. desperately want to upgrade to 1.0.5.

If you're a little bit handy with perl, you can 
modify  $RTROOT/lib/rt/ui/mail/manipulate.  Look for "postmaster"
and add another regexp.   If you need help, I can cons up an 
example.

On Thu, Nov 30, 2000 at 02:03:47PM -0800, Bruce A. Hamilton wrote:
> I inherited an RT 0.9.14 system and know very little about it.
> 
> Is there a simple way to specify a list of addresses that RT should *never*
> reply to? E.g. we have a user name which is the same as an RT queue name, so
> mail from that user can generate a mail loop.
> 
> Thanks,
> 
> --Bruce  
> # Bruce Hamilton, Senior System Administrator
> # Sun Microsystems, ULAX01, Los Angeles CA, USA
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!

From garyy at valint.net  Thu Nov 30 19:13:29 2000
From: garyy at valint.net (Gary Young)
Date: Thu, 30 Nov 2000 16:13:29 -0800
Subject: [rt-users] Startup problem
In-Reply-To: 
Message-ID: 

I installed on a different server and I'm getting the same error. Both are
SuSE systems - one 6.1 and the other 7.0. It looks like the problem is with
'mod_mime_magic'. What is this?

> From: Gary Young 
> Date: Thu, 30 Nov 2000 12:10:30 -0800
> To: 
> Subject: [rt-users] Startup problem
> 
> I've just set up RT 1.05 and I believe I have all of the correct Perl
> modules installed. I'm using the Cooking with Linux article from the latest
> Linux Journal as a guide. Everything has gone ok until I try to login to the
> system from a web browser. Look at my http.error_log, I get the following
> error - 
> httpd: [Thu Nov 30 12:24:37 2000] [error] [client 192.168.1.2]
> (13)Permission denied: mod_mime_magic : can't read
> `/opt/rt/bin/cgi/webrt.cgi'
> 
> Any help would be appreciated.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

From jh at byteaction.de  Thu Nov 30 19:37:11 2000
From: jh at byteaction.de (=?iso-8859-1?Q?J=FCrgen_Hoffmann?=)
Date: Fri, 1 Dec 2000 01:37:11 +0100
Subject: [rt-users] Startup problem
References: 
Message-ID: <000501c05b2e$d7fa4420$0200a8c0@luenecom.de>

Hi,

what are the permissions on `/opt/rt/bin/cgi/webrt.cgi' and on the pathe to
the cgi?

kind regards

J?rgen Hoffmann

----- Original Message -----
From: Gary Young 
To: 
Sent: Friday, December 01, 2000 1:13 AM
Subject: Re: [rt-users] Startup problem

> I installed on a different server and I'm getting the same error. Both are
> SuSE systems - one 6.1 and the other 7.0. It looks like the problem is
with
> 'mod_mime_magic'. What is this?
>
> > From: Gary Young 
> > Date: Thu, 30 Nov 2000 12:10:30 -0800
> > To: 
> > Subject: [rt-users] Startup problem
> >
> > I've just set up RT 1.05 and I believe I have all of the correct Perl
> > modules installed. I'm using the Cooking with Linux article from the
latest
> > Linux Journal as a guide. Everything has gone ok until I try to login to
the
> > system from a web browser. Look at my http.error_log, I get the
following
> > error -
> > httpd: [Thu Nov 30 12:24:37 2000] [error] [client 192.168.1.2]
> > (13)Permission denied: mod_mime_magic : can't read
> > `/opt/rt/bin/cgi/webrt.cgi'
> >
> > Any help would be appreciated.
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>

From hermann at wecke.com  Thu Nov 30 19:39:34 2000
From: hermann at wecke.com (Hermann Wecke)
Date: Thu, 30 Nov 2000 22:39:34 -0200
Subject: [rt-users] Handling foreign characters
Message-ID: <5.0.1.4.0.20001130222507.0333fad0@mail.wecke.com>

As most of my transactions are written in a foreign language, every time an 
user sends a message with a foreign character, the RT is "changing" the 
subject to a lot of garbage that begins with "ISO-8859-1".

How can I strip this out? Either converting the subject to a plain text or 
doing something to avoid this garbage being recorded.

I have a RegEx to handle this "job":

$subject=~tr/????????????????????????????????????????????????/aeiouaeiouaeiouaeiouaocnAEIOUAEIOUAEIOUAEIOUAOCN/;

Where is the correct place to include it? Maybe I found a good place: at 
/lib/rt/database.pm...

Or should I use the stripmime, from David Troy???

Thanks,

Hermann
(using RT 1.0.5) 

From garyy at valint.net  Thu Nov 30 20:27:43 2000
From: garyy at valint.net (Gary Young)
Date: Thu, 30 Nov 2000 17:27:43 -0800
Subject: [rt-users] Startup problem
In-Reply-To: <000501c05b2e$d7fa4420$0200a8c0@luenecom.de>
Message-ID: 

Thanks for the reply. The permissions are below:

dr-xr-xr-x   2 root     root         1024 Nov 30 10:44 cgi

---s--x--x   3 rt       root        35435 Nov 30 10:44 admin-webrt.cgi
---s--x--x   3 rt       root        35435 Nov 30 10:44 webrt.cgi

> From: J?rgen Hoffmann 
> Date: Fri, 1 Dec 2000 01:37:11 +0100
> To: "Gary Young" , 
> Subject: Re: [rt-users] Startup problem
> 
> Hi,
> 
> what are the permissions on `/opt/rt/bin/cgi/webrt.cgi' and on the pathe to
> the cgi?
> 
> kind regards
> 
> J?rgen Hoffmann
> 
> ----- Original Message -----
> From: Gary Young 
> To: 
> Sent: Friday, December 01, 2000 1:13 AM
> Subject: Re: [rt-users] Startup problem
> 
> 
>> I installed on a different server and I'm getting the same error. Both are
>> SuSE systems - one 6.1 and the other 7.0. It looks like the problem is
> with
>> 'mod_mime_magic'. What is this?
>> 
>>> From: Gary Young 
>>> Date: Thu, 30 Nov 2000 12:10:30 -0800
>>> To: 
>>> Subject: [rt-users] Startup problem
>>> 
>>> I've just set up RT 1.05 and I believe I have all of the correct Perl
>>> modules installed. I'm using the Cooking with Linux article from the
> latest
>>> Linux Journal as a guide. Everything has gone ok until I try to login to
> the
>>> system from a web browser. Look at my http.error_log, I get the
> following
>>> error -
>>> httpd: [Thu Nov 30 12:24:37 2000] [error] [client 192.168.1.2]
>>> (13)Permission denied: mod_mime_magic : can't read
>>> `/opt/rt/bin/cgi/webrt.cgi'
>>> 
>>> Any help would be appreciated.
>>> 
>>> 
>>> _______________________________________________
>>> rt-users mailing list
>>> rt-users at lists.fsck.com
>>> http://lists.fsck.com/mailman/listinfo/rt-users
>>> 
>> 
>> 
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

From garyy at valint.net  Thu Nov 30 21:37:04 2000
From: garyy at valint.net (Gary Young)
Date: Thu, 30 Nov 2000 18:37:04 -0800
Subject: [rt-users] Startup problem
In-Reply-To: <000501c05b2e$d7fa4420$0200a8c0@luenecom.de>
Message-ID: 

I figured it out. I finally looked at the database and found the correct
root password. The article had a different one. Now I can get started.

> From: J?rgen Hoffmann 
> Date: Fri, 1 Dec 2000 01:37:11 +0100
> To: "Gary Young" , 
> Subject: Re: [rt-users] Startup problem
> 
> Hi,
> 
> what are the permissions on `/opt/rt/bin/cgi/webrt.cgi' and on the pathe to
> the cgi?
> 
> kind regards
> 
> J?rgen Hoffmann
> 
> ----- Original Message -----
> From: Gary Young 
> To: 
> Sent: Friday, December 01, 2000 1:13 AM
> Subject: Re: [rt-users] Startup problem
> 
> 
>> I installed on a different server and I'm getting the same error. Both are
>> SuSE systems - one 6.1 and the other 7.0. It looks like the problem is
> with
>> 'mod_mime_magic'. What is this?
>> 
>>> From: Gary Young 
>>> Date: Thu, 30 Nov 2000 12:10:30 -0800
>>> To: 
>>> Subject: [rt-users] Startup problem
>>> 
>>> I've just set up RT 1.05 and I believe I have all of the correct Perl
>>> modules installed. I'm using the Cooking with Linux article from the
> latest
>>> Linux Journal as a guide. Everything has gone ok until I try to login to
> the
>>> system from a web browser. Look at my http.error_log, I get the
> following
>>> error -
>>> httpd: [Thu Nov 30 12:24:37 2000] [error] [client 192.168.1.2]
>>> (13)Permission denied: mod_mime_magic : can't read
>>> `/opt/rt/bin/cgi/webrt.cgi'
>>> 
>>> Any help would be appreciated.
>>> 
>>> 
>>> _______________________________________________
>>> rt-users mailing list
>>> rt-users at lists.fsck.com
>>> http://lists.fsck.com/mailman/listinfo/rt-users
>>> 
>> 
>> 
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

From jesse at fsck.com  Thu Nov 30 23:48:51 2000
From: jesse at fsck.com (Jesse)
Date: Thu, 30 Nov 2000 23:48:51 -0500
Subject: [rt-users] Handling foreign characters
In-Reply-To: <5.0.1.4.0.20001130222507.0333fad0@mail.wecke.com>; from hermann@wecke.com on Thu, Nov 30, 2000 at 10:39:34PM -0200
References: <5.0.1.4.0.20001130222507.0333fad0@mail.wecke.com>
Message-ID: <20001130234851.P534@pallas.fsck.com>

http://lists.fsck.com/pipermail/rt-users/2000-August/000818.html

or http://www.fsck.com/pub/rt/contrib/subject-encoding.README

On Thu, Nov 30, 2000 at 10:39:34PM -0200, Hermann Wecke wrote:
> As most of my transactions are written in a foreign language, every time an 
> user sends a message with a foreign character, the RT is "changing" the 
> subject to a lot of garbage that begins with "ISO-8859-1".
> 
> How can I strip this out? Either converting the subject to a plain text or 
> doing something to avoid this garbage being recorded.
> 
> I have a RegEx to handle this "job":
> 
> $subject=~tr/????????????????????????????????????????????????/aeiouaeiouaeiouaeiouaocnAEIOUAEIOUAEIOUAEIOUAOCN/;
> 
> Where is the correct place to include it? Maybe I found a good place: at 
> /lib/rt/database.pm...
> 
> Or should I use the stripmime, from David Troy???
> 
> Thanks,
> 
> 
> Hermann
> (using RT 1.0.5) 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 