[rt-users] Problem...

[D. Joe Anderson]

On Tue, 14 Nov 2000, Tom Klump wrote:

> I have sucessfully setup RT previously with Slackware but now I'm trying to
> set it up on a Redhat v7 system. I am getting an error from sendmail on mail
> coming into the 'rt' alias. Here is what I'm getting back in the mail logs.
> 
> Nov 14 13:49:42 vqlinux sendmail[1504]: eAELngY01504:
> from=<tomk at vqlinux.vqorthocare.com>, size=327, class=0, nrcpts=1,
> msgid=<Pine.LNX.4.21.0011141349060.1502-100000 at vqlinux.vqorthocare.com>,
> proto=ESMTP, relay=tomk at localhost
> 
> Nov 14 13:49:42 vqlinux smrsh: uid 8: attempt to use rt-mailgate VQ
> correspond
> 
> Nov 14 13:49:42 vqlinux sendmail[1505]: eAELngY01504:
> to=|"/opt/rt/bin/rt-mailgate VQ correspond",
> ctladdr=<rt at vqlinux.vqorthocare.com> (8/0), delay=00:00:00, xdelay=00:00:00,
> mailer=prog, pri=30042, dsn=5.0.0, stat=Service unavailable
> 
> Nov 14 13:49:42 vqlinux sendmail[1505]: eAELngY01504: eAELngY01505: DSN:
> Service unavailable
> 
> Nov 14 13:49:42 vqlinux sendmail[1505]: eAELngY01505:
> to=<tomk at vqlinux.vqorthocare.com>, delay=00:00:00, xdelay=00:00:00,
> mailer=local, pri=30142, dsn=2.0.0, stat=Sent
> 


     Q5.1 from the FAQ might be relevant:

     http://www.fsck.com/projects/rt/docs/FAQ.html


_____________________________________________________________________________________
   
  Q5.1 Sendmail won't let me run rt-mailgate
   
   If you get an error like the following:
----- The following addresses had permanent fatal errors -----
|"/usr/local/rt/bin/rt-mailgate general action"
(expanded from: <rt-action at mustang.hiwaay.net>)
   
----- Transcript of session follows -----
sh: rt-mailgate not available for sendmail programs
554 |"/usr/local/rt/bin/rt-mailgate general action"... Service unavailable


   then, the following information from Jesse should help:
Sendmail has a program called smrsh. smrsh restricts what binaries can
be run from sendmail aliases.  I think it keeps the programs in
/etc/smrsh on redhat6.  add a symlink from
/usr/local/rt/bin/rt-mailgate to /etc/smrsh/rt-mailgate and things
should work better.

_____________________________________________________________________________________


--Joe

___________________________________________________________________________
D. Joe Anderson, Ph.D             Computing Support for Botany, ZG, & BBMB.
  botsupport at iastate.edu | zgsupport at iastate.edu | bbsupport at iastate.edu
   1210 MBB, ISU, Ames, IA 5001   http://molebio.iastate.edu/support
  bcbsupport at iastate.edu .............. http://www.bcb.iastate.edu/bcblab