[rt-users] Directory permissions/user setup

Steele, David S. daves at xetron.com
Wed Nov 29 11:11:42 EST 2000

I'm getting the following error from the email interface to RT:

Couldn't open /var/rt/transactions/2000/Nov/29/21.117 for writing:
Permission denied
554 "|/usr/local/rt/bin/rt-mailgate public correspond"... unknown mailer
error 13

The file permissions in the rt directory tree are messed up. But I'm not
sure how to fix it. Apache is "nobody", sendmail is "nobody", RT is "rt",
yet directories in /var/rt are showing up as "root". What gives?

On a Linux box, what is the best way to set up the user accounts so that
everybody is happy?

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