[rt-users] Transaction Message Length

Wozz wozz+rt at wookie.net
Sat Oct 14 04:04:34 EDT 2000

I'm sure you could hack it to do it now, but FWIW, I'd REALLY like to see
this feature in 2.0 if at all possible!  I can't tell you how tired I get
of waiting for pages to load ;)

On Fri, Oct 13, 2000 at 05:53:38PM -0400, Daniel C. Hudson wrote:
> We are in the midst of evaluating RT and have questions regarding the
> length of messages mailed in and the length of the resulting transaction
> records.  While we are aware of the ability to use StripMIME to deal
> with formal attachments, what about cases where users include long
> uuencode segments directly in messages?  Or just reports where the
> plain text is terribly long.  The "Detail" window for a ticket can
> quickly become unwieldy.  Is there any way in the current (or future)
> RT to truncate individual transaction records at a max length?  Not
> throw info away mind you, but hide it from the user, perhaps to be
> made visible by clicking a "more..." link?
> Thanks,
> Dan Hudson
> hudson at mcci-arl-va.com
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